News for the Hospitality Executive |
Trust International 19th Customer
Conference and Advisory Board
Yields Insight, Direction for Future
Development
.
Hotel groups discuss market
trends and latest technology enhancements
Orlando, FL and Frankfurt, Germany � June 5, 2008 � Trust
International, the leading provider of reservation services and distribution
technology, conducted its 19th biannual customer conference in Wiesbaden,
in the third week of April with representatives from most of its international
hotel customers.
The two-day conference addressed important technology news and updated services, including the latest of the quarterly software releases of Voyager and newest interfaces available with Trust, as well as interactive sessions on future requirements. Best practices sessions on specific Trust services with new and longstanding customers who volunteered to share their experience with Trust and its customers were well-received. Focus groups discussed the design of future Trust technology and services and are playing an active role in developing the future of the Voyager CRS and the integration strategy. With an insight into the benefits of the CRM/CRS integration, one hotel group shared its business model for an integrated Voyager CRS/CRM Module and discussed how it utilized its Trust partnership to enhance its direct marketing and ultimately improve customer retention. �It has been a worthwhile experience to participate in such an interesting
and interactive customer advisory conference,� said John Scanlon, Director
of Revenue, Dorchester Collection. �In addition to the open debate
and lively atmosphere of the conference, I was impressed by Trust�s ongoing
commitment to its customers.�
About Trust International Trust International is one of the world�s leading CRS providers and international hospitality partners. Trust´s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services. Via Trust´s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value. (www.trustinternational.com) About The Dorchester Collection The Dorchester Collection is the successor to the Dorchester Group, originally established by the Brunei Investment Agency in 1996 to manage its collection of hotels in Europe and the USA. The Dorchester Collection is a portfolio of the world�s foremost five-star luxury hotels. The launch of the Dorchester Collection in 2006 signaled a change to the strategic goals of the company. By applying its unrivalled experience and capability in owning and operating some of the world�s great individual hotels, the company�s mission is to develop an impeccable portfolio of the world�s finest hotels, both traditional and contemporary, through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management contracts for luxury city and resort hotels. Backing the strategy is a strong company branding that expresses the market�s universally high regard for the current portfolio and the distinctive common values held by all Dorchester Collection hotels. The current portfolio is owned and managed by Dorchester Collection: The Dorchester in London
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Contact:
Julie Shepherd
Christiane Seelgen
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