News for the Hospitality Executive |
DALLAS� APRIL 1, 2008 � UniFocus,
a global pioneer in the hospitality industry for performance, resources
management and closed-loop feedback solutions, announced that The Dallas
Convention & Visitors Bureau has achieved remarkable success with STAFFScope®
in the first year. The Dallas CVB Executive Vice President and Chief Financial
Officer noted the �tremendous value� of UniFocus� feedback solution to
its staff and wholeheartedly recommended it to any organization wishing
to address similar concerns.
STAFFScope is a Web-based closed-loop feedback solution that enables service organizations to improve employee morale and productivity while lowering labor costs through decreased turnover. �We now have an excellent tool that helps identify areas of employee concern within our organization,� said Matthew Jones, Executive Vice President and Chief Financial Officer for the Dallas CVB. �By simply paying attention to those specific areas of concern, we were able to see a dramatic increase in employee satisfaction, using last year�s survey as a baseline and following up this year with another. Our staff believes in the STAFFScope tool, and more importantly, believes that management listens. ��STAFFScope provides a periodic wide angle snapshot of the working environment that helps us assess and augment how well we�re doing with employee satisfaction,� added Jones. �The simple Web interface is easy to use and that means every employee can quickly participate without disrupting normal operations�all for a very reasonable cost. They also followed up with a comprehensive explanation of the results to both our executive management team and the employee committee charged with making recommendations.� Jones said the Bureau�s Human Resource Director followed due diligence and researched several options for the employee survey/satisfaction tool that the organization sought to implement. �It�s always gratifying when our clients report positive results and quicker payback with the utilization of STAFFScope, the industry�s most versatile employee closed-loop feedback solution,� said Mark Heymann, President and CEO of UniFocus. �Convention and visitors bureau organizations turn to UniFocus because they understand that building a satisfied and engaged workforce is fundamental to their success in attracting people and businesses to their city. We�re delighted to be working with the Dallas Convention & Visitors Bureau to help them reach their objective, with Dallas as one of the top destinations in the United States.� UniFocus executives have provided technology leadership to the hospitality industry for more than 20 years. The Dallas-based firm provides proven technology solutions to convention bureaus, hotels and resorts that enable operators to more efficiently manage their workforce and gain a 360-degree view of the employee and customer experience. Equipped with superior business intelligence and labor management technology, UniFocus clients optimize quality, satisfaction, operational efficiency and profitability � with a higher ROI. UniFocus is a business partner of the International Association of Convention & Visitors Bureaus. STAFFScope is a Web-based employee-survey program geared toward helping organizations key in on staff concerns, creativity and suggestions, increase employee morale and productivity, and decrease turnover�all of which benefit the bottom line through savings in labor costs. Key features of STAFFScope include:
About the Dallas Convention & Visitors
Bureau
About UniFocus
UniFocus is a Preferred Vendor of The Leading Hotels of the World®, a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, a business partner of the International Association of Convention & Visitors Bureaus, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100. |
Barb Worcester
Michael Adkisson
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