News for the Hospitality Executive |
Among the 190 Embassy Suites Hotels in U.S. and Canada
the Embassy Suites
�St. Louis-St. Charles Hotel & Spa Ranked #1 for
Second Consecutive Year for
Exceptional Guest Service and Operational Quality
.
SPRINGFIELD, Mo. � April 4, 2008 � John Q. Hammons Hotels
& Resorts took home 14 of the top recognitions among the 2007 Embassy
Suites Hotels® brand awards, including the following honors:
� All three Connie Award winners are John Q. Hammons propertiesThe outstanding performing hotels were recognized from among the Embassy Suites Hotels� (www.embassysuites.com) national brand portfolio of nearly 200 upscale, all-suite hotels throughout the United States, Canada, Mexico and South America. Springfield, Mo.-based John Q. Hammons Hotels & Resorts is the nation�s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites (www.jqhhotels.com). �I commend our teams for being acutely in tune with guests� needs, from the sales process to their stay, and consistently delivering an exceptional experience worthy of telling someone about,� said Mr. John. Q. Hammons, founder, chairman and chief executive officer of John Q. Hammons Hotels & Resorts. �This high level of performance results in some rare honors, including receiving the first place Connie Award two years in a row and a new property receiving Sales Team of the Year.� Triple Shot: Connie Awards Only John Q. Hammons Hotels & Resorts� hotels received the coveted Connie Award, named in honor of company founder Conrad Hilton: � #1 Embassy Suites � St. Louis-St. Charles Hotel & Spa, Missouri (second consecutive year)The Connie Award is given to properties based on the top Total Quality Scores (TQS) category derived from a property�s year-to-date, overall service and accommodation scores from Satisfaction and Loyalty Tracking (SALT) reports, plus a 12-month average on Quality Assurance scores. The hotels will be honored with a trophy for display in the hotel and a luncheon hosted by the Embassy Suites brand team. Rick Beran, general manager, Embassy Suites St. Louis � St. Charles Hotel & Spa, and 16-year veteran with John Q. Hammons Hotels & Resorts, said, �Our success is first based on Mr. Hammons� building a superior product. Second, we have a team of key departmental managers that work extremely well together to achieve our customer service goals. Plus, our associates are committed to top performance and are constantly asking, �what can we do to make our scores even better.� That�s an environment that delivers a memorable guest experience.� Beran recognized the following departmental heads in the rare occasion of receiving the first place Connie Award for the second consecutive year: (*denotes member of St. Charles property opening team)
Embassy Suites St. Louis-St. Charles/Hotel & Spa Two Convention Center Plaza, St. Charles, Missouri . The prestigious total quality system awards were presented to 19 properties in the Embassy Suites Hotels portfolio. In addition to the top three TQS ranked hotels that received Connie Awards, eight other John Q. Hammons Hotels & Resorts properties were recognized and ranked as follows:
John Q. Hammons Hotels & Resorts� properties also were given special recognition with the following awards:
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Contact:
Kari Streiber
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