BEVERLY HILLS, Calif., April 21, 2008 � Hilton Garden Inn®,
the award-winning upscale mid-priced brand that�s part of the Hilton Family
of Hotels today announced its top hotel performance award winners for 2007.
Awards were presented based on year-end scores and results from the Hilton
Garden Inn Balanced Scorecard, a tool used by the brand to measure and
track overall performance of each Hilton Garden Inn hotel in various key
performance indicators: Satisfaction and Loyalty Tracking (SALT) survey,
Quality Assurance, and Brand Management and Product Standards.
�We are proud to recognize the following hotels that have delivered
quality, consistency and value to our guests. I would also like to commend
our owners, general managers and team members because it is through their
dedication and enthusiasm that we are able to drive the success of our
brand,� said Adrian Kurre, senior vice president � brand management, Hilton
Garden Inn.
2007 HOTEL OF THE YEAR � HILTON GARDEN INN CHICAGO O�HARE AIRPORT
The Hilton Garden Inn Chicago O�Hare Airport � Ill., was recognized
as the 2007 Hotel of the Year, as a result of their top overall 2007 results
on the Balanced Scorecard. The hotel ranked above all other 350+
Hilton Garden Inn hotels in several categories including overall service,
loyalty and brand standards compliance.
GUEST LOYALTY AWARD
The Hilton Garden Inn Joplin � Mo., was recognized with the Guest Loyalty
Award which maintained the highest year-to-date scores for a 12-month period
- systemwide - on the brand's SALT survey.
MOST IMPROVED LOYALTY AWARD
The Most Improved Loyalty Award was presented to the Hilton Garden
Inn Philadelphia City Center � Pa., for an increase in Loyalty Scores in
2007.
MOST IMPROVED HOTEL AWARD
The Hilton Garden Inn Philadelphia City Center � Pa., received the
Most Improved Hotel Award having shown the greatest improvement in their
Balanced Scorecard over a 12-month period from 2007 to 2008 � achieving
a score that was equal or greater than the brand system average in all
categories.
HILTON HHONORS® LOYALTY AWARD
The Hilton HHonors Loyalty Award was presented to the Hilton Garden
Inn Anderson � SC, with Hilton HHonors® reservation contribution above
the brand average and their Satisfaction and Loyalty Tracking scores for
those same HHonors members also far exceeding brand averages.
RAMP-UP AWARD
The Hilton Garden Inn Solomons � Md., was awarded the brand�s Ramp-Up
Award for 2007. The hotel achieved 100% market penetration in Occupancy,
ADR and REVPAR the quickest and maintained it to date.
BEST COMMUNITY SERVICE PROJECT AWARD
The Hilton Garden Inn Victorville � Calif., was presented with the
brand�s Best Community Service Project award for their many involvements
in the Victorville community, including incorporating the �Watch Our Children
Grow Day� in conjunction with their Grow A School Garden event at the hotel
where local children experienced planting a garden, enjoyed a swim in the
hotel pool, ate a BBQ meal cooked by the local fire department and received
a backpack filled with school supplies. In addition, the hotel also
hosted a Holiday Extravaganza with Victor Valley Hospital and raised $10,000
towards the expansion of the Neo-Natal Intensive unit.
PROBLEM RESOLUTION AWARD
The Hilton Garden Inn Columbia/Harbison � SC, was presented with the
Problem Resolution Award for receiving the highest overall service recovery
through the 2007 SALT.
PROBLEM AVOIDANCE AWARD
The Hilton Garden Inn Mobile East Bay/Daphne � Ala., received the Problem
Avoidance Award for taking initiative to be proactive in their CRM (Customer
Really Matters) initiatives and overall service that their percentage in
problem avoidance with guests is well below the brand average.
HIGHEST OVERALL QUALITY ASSURANCE
The Hilton Garden Inn Carlsbad Beach � Calif., achieved the highest
score combined in 2007 and was recognized as the hotel with the Highest
Overall Quality Assurance Score.
In addition to performance based awards, the following awards were also
presented:
2007 BARBARA BEJAN GENERAL MANAGER OF THE YEAR AWARD
Steve Steinberg, general manager of the Hilton Garden Inn Fairfax �
Va.., received the Barbara Bejan General Manager of the Year Award.
Steve was selected from several nominations by Hilton Garden Inn hotel
owners, regional directors and brand support teams across the country.
According to Kurre, �The team at the Hilton Garden Inn Fairfax has described
Steve as a motivated team leader who knows how to get things done and his
hotel�s Balanced Scorecard reflects Steve and his team�s use of Ultimate
Leadership throughout the property.�
DIRECTOR OF SALES (DOS) OF THE YEAR
Christine Chapin � Hilton Garden Inn Portland Downtown Waterfront,
Maine
ROVER CHAMPION OF THE YEAR
John Charles � Hilton Garden Inn Chicago Downtown Magnificent
Mile, Chicago, Ill.
HILTON SALES WORLDWIDE PARTNER OF THE YEAR
Barbara Jacobs � Hilton Garden Inn Houston/Northwest, Houston, Texas
e-SALES CHAMPION OF THE YEAR
Linda Chandler � Hilton Garden Inn Arlington Courthouse, Arlington,
Va.
With more than 350 locations throughout North America and Europe, Hilton
Garden Inn provides the products and offerings to help guests prepare for
their big day. Signature brand amenities include the Garden Sleep System®
that enables guests to adjust the firmness and softness of the bed; ergonomic
Mirra® chair by Herman Miller; a full service restaurant serving freshly
cooked-to-order breakfast and evening room service; the 24-hour Pavilion
Pantry® convenience market featuring a variety of snack options, microwaveable
meals and a selection of beverages and sundries; complimentary high-speed
Internet access and remote printing to the hotel�s business center and
a complimentary workout facility featuring state-of-the-art cardiovascular
and strength training equipment. So whether on the road for personal or
business reasons, Hilton Garden Inn offers the amenities and services for
travelers to sleep deep, stay fit, eat well and work smart while on the
road.
To find out more about Hilton Garden Inn locations across North America
and Europe or to find your next getaway, visit www.HGI.com. |