Hotel Online  Special Report


MSI Achieves Payment Industry Compliance
 Firm’s Software Completes Visa Payment
Application Best Practice Validation
PHOENIX AND CHICAGO (March 24, 2008) – Multi-Systems, Inc. (MSI), a leading supplier of hotel technology and property management systems, announces compliance validation of its proprietary software, CC Direct in conjunction with WinPM version 2.0, with Visa’s Payment Application Best Practices (PABP). The application—which provides connections for authorization and batch processing—replaces the Credit Track program that MSI customers were using in previous versions. As a result, MSI is among the leading property management technology vendors currently offering a payment gateway validated PABP compliant. Trustwave, a leading provider of information security and compliance management solutions to businesses and organizations throughout the world, performed the PABP validation. 

Visa’s PABP applies to software vendors who develop payment applications that store, process, or transmit cardholder data as part of authorization or settlement. The annual on-site security review consists of 14 PABP requirements, including protection of card holder data, secure passwords, protection of wireless transmissions, encryption of sensitive traffic over public networks and more. MSI successfully demonstrated its compliance by submitting to this rigorous review of its CC Direct payment application with WinPM version 2.0, as required by Visa and the Payment Card Industry Data Security Standard (PCI DSS).

To view MSI’s certification on Visa’s Web site, please visit and click the quick link on the right hand side of the page that says, validated payment applications.

CC Direct captures credit card data via multiple points of entry—including credit card numbers from interface points—and stores them securely. A token is used by the software to access the credit card data appropriately for processing, based on security roles. Since 1996, MSI’s unique approach in providing the credit card software integrated with property management has given MSI customers a more intuitive method for credit card processing. The license fee associated with the initial purchase allows the site unlimited ability to process transactions, without incurring per-transaction fees associated with the property management system.

“Offering a migration path to compliant software without forcing the hotel to incur additional license fees was an important factor in MSI’s decision to rewrite the credit card processing program that is used by MSI’s customers,” commented Tim Tiller, MSW, President of MSI. “We’ve created a PABP-compliant solution that will ensure the safety of credit card transactions for all of our customers, while also giving them a direct connection to their credit card processor using software supplied by MSI, reducing additional costs.”

“Validating compliance with PABP demonstrates to MSI’s customers that cardholder security is at the forefront of their business requirements for the technologies they bring to market,” says Robert J. McCullen, chairman and CEO of Trustwave. “At a time when consumers are becoming more aware of the risk in sharing their personal information with the organizations they patronize, MSI is helping merchants secure transactions for consumers staying at properties that use MSI’s payment application.”

About MSI
Servicing the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry through great people, superior service, and innovative technology. With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest privately held providers of fully integrated property management, sales, marketing & catering, point of sale, web booking module, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains, by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader, and is key to the success of MSI’s products and services. For additional information about MSI’s technology solutions, please contact Kelli Rangel at 800-331-7890 or For more information on MSI, visit

About Trustwave
Trustwave is the leading provider of on-demand and subscription-based information security and compliance management solutions to businesses and government entities throughout the world. For organizations faced with today’s challenging data security and compliance environment, Trustwave provides a unique approach with comprehensive solutions that include its flagship TrustKeeper® compliance management software and other proprietary security solutions.  Trustwave has helped more than 30,000 organizations—ranging from Fortune 500 businesses and large financial institutions to small and medium-sized retailers—manage compliance and secure their network infrastructure, data communications and critical information assets. Trustwave is headquartered in Chicago with offices throughout North America, Europe, Africa, China and Australia.



.Kelli Rangel
   Tel:   (602) 906-4590
    Toll Free:  (800) 331-7890

Michelle Genser
+1 312 873 7288

Also See: MSI's Commitment to Quality and Customer Satisfaction Demonstrated in EnterprisePM Benchmark Testing; MSI Leverages Microsoft Partnership to Optimize Performance and Customer Value / March 2008
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MSI Attracts Industry Veterans for Key Executive Positions - Andrew Sanders and Keith Cook Join MSI / January 2008
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MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008
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Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
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Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
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Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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