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EIís Revised Supervisory Skill Builders Programs Offer Targeted
Training for Lodging, Food Service, Gaming, and Clubs
March 2008, Orlando, Fla.óHospitality supervisors play an important role in the effective functioning of any hospitality operation. Supervisory Skill Builders, Third Edition, a nine-workbook training program from the American Hotel & Lodging Educational Institute, helps prepare new supervisors for their many responsibilities. 
To help supervisors in different areas of the hospitality industry better apply the concepts taught in the series, updated editions of Supervisory Skill Builders are available in four distinct versions: 
  • Supervisory Skill Builders for the Lodging Industry 
  • Supervisory Skill Builders for Restaurant and Foodservice Operations
  • Supervisory Skill Builders for Private Clubs
  • Supervisory Skill Builders for the Gaming Industry 
The third edition of this popular workbook series features many content updates as well as fresh graphics. Based on recommendations from industry experts, the program contains new leadership models that illustrate behaviors supervisors can use to meet and exceed guest and employee expectations. There is an increased emphasis on diversity and the benefits diversity brings to a supervisorís work team.  Supervisors will also learn how to apply current technologies to better manage their time, their team, and their propertyís bottom line. 
The workbooks feature new scenarios that illustrate how supervisors can positively influence employee job performance by using contemporary skills, methods, and tools in the hospitality industry setting. In each series, the scenarios are customized to situations that supervisors might face at a hotel property, restaurant, private club, or gaming establishment. In addition, the modules include expanded activities and exercises for supervisors to practice their newly-learned skills. 

Topics in the nine-workbook series are: 

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflict
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management
While the workbooks are ideal for self-study, Leaderís Guides are also available for each Supervisory Skill Builders program.  These guides include additional handouts and activities, employee tracking materials, and step-by-step instructions for leading group training sessions. New to this edition of the Leaderís Guides is a PowerPoint CD with key content information and talking points for instructor-led discussions. 

The complete set of nine Supervisory Skill Builders workbooks in any of the four hospitality industry specialty areas is available for $139.95 ($109.95 for AH&LA members).  The accompanying Leaderís Guides (set of nine) are available for $224.95 ($179.95 for AH&LA members).  Supplemental videosóalso available on DVDóare $299.95 ($239.95 for AH&LA members) for the nine-title set.  To order, visit or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100. 
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Instituteís mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.




Elizabeth Johnson
Marketing Manager


Also See: Educational Institute Introduces Certification for Lodging Owners / March 2008
New Edition of Supervisory Skill Builders Prepares New Leaders for Role / November 2007
Educational Institute, Workplace Languages Offer English-Spanish Phrase Guides for Hotel, Restaurant Industry / October 2007
Educational Institute Introduces Four New Professional Certification Designations / July 2007
New Edition of Hospitality Today Textbook Now Available / July 2007
Educational Institute to Offer Sunrise Basic Training DVDs / May 2007
Educational Institute Training Content Now Available on iPod® / May 2007
New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006

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