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News for the Hospitality Executive |
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Meeting Planners Resigned To A Seller�s Market
PKF Hospitality Research Survey
of Meeting Planners
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| By: Robert Mandelbaum, January 2008
Given the strength of the U.S. lodging market, it is no surprise that meeting planners appear to have accepted the fact that is it a seller�s market. Meeting planners have not abandoned their efforts to control their budgets. However, rising room rates, attrition clauses, and second-tier cities are no longer the �hot button� issues they once were. Yes, the improving fiscal health of corporations and associations has put less pressure on meeting planners to curb their costs. However, based on our analysis of the attitude of meeting planners, as well as our discussions with hotel sales personnel, the expected shift in bargaining power from buyer to seller is well in evidence in 2007. These observations were reached based on a survey of meeting planners conducted by PKF Hospitality Research (PKF-HR) on behalf of ConventionSouth magazine. PKF-HR received survey responses from a total of 121 meeting planners with an average of 13 years in the profession. Although the survey focused on meetings held within the southern states, the sample of respondents consisted of planners located throughout the nation. Association planners comprised 37.8 percent of the survey sample, followed by corporate planners (20.2 percent), independent (14.3 percent), government/non-profit (11.8 percent), and other (16.0 percent). Slightly More Based on meeting planner expectations for the number of events, attendance, and expenditures, we believe that the meetings market will look slightly better for hotels in 2008. Slightly more than 50.0 percent of the planners surveyed will be organizing the same number of meetings in 2008 then they did in 2007, with another 39.8 percent expecting an increase in the number of meetings planned. The outlook for exhibitions in 2008 is more stable. Close to 78.0 percent of the respondents are planning the same number of exhibitions in 2008 as they planned in 2007. Attendance patterns are expected to parallel event trends. Nearly 60 percent of the meeting planners are noticing flat attendance at their meetings, while 26.8 percent are observing more attendees than expected. With the number of events and attendance expected to experience a slight increase, it follows that planners are also expecting to spend more in 2008. Due to increased meeting activity, as well as rising costs, just over half (50.4 percent) of the meeting planners are budgeting for greater expenditures at their meetings in 2008, with 39.8 percent expecting their outlays to remain the same as they were in 2007. Percent of Meeting Planners 
Source: Convention South, PKF Hospitality Research Cost Controls PKF-HR is forecasting U.S. hotel room rates to rise 4.2 percent in 2008, the fifth consecutive year of growth above inflation. Given the fact that most U.S. markets are achieving occupancy levels above their long-term average, it is not surprising that only 10.6 percent of the meeting planners surveyed are attempting to control their costs by cutting hotel room rates. Instead, they are looking towards lowering the dollars spent on food and beverage (21.3 percent), audio/visual (16.6 percent), and off-site events, and parties (12.8 percent) to manage their budgets. Other indicators that meeting planners have succumbed to tough market conditions include the reduced use of second-tier cites and the growing acceptance of onerous attrition clauses. From 2004 through 2006, the percent of meeting planners asked to consider a second- or third-tier city in an effort to control costs rose from 31.5 percent to 40.3 percent. In 2007, we observed the first decline in this statistic. Only 30.8 percent of the planners in this year�s survey indicated they were receiving pressure to select a less expensive meeting destination. Just under half (49.5 percent) of the respondents stated that attrition clauses affected their site selection process in 2007. This was down from 57.3 percent in 2006. We believe this is yet another indicator of the superior negotiating leverage hotel management now possesses. Percent of Meeting Planners 
Source: Convention South, PKF Hospitality Research Likes and Dislikes While meeting planners may have conceded their negotiating leverage, they do expect high levels of service for the price premiums they are paying. As expected, the availability of meeting space was rated as the most important criteria mentioned when selecting a meeting site. At number two was service standards, followed by the price of the meeting space, number of available hotel rooms, and the price of the hotel rooms. Fortunately, the event sites appear to be meeting most planners� service
expectations. In 2007, the majority (69.6 percent) of planners surveyed
felt they received the same level of satisfactory service that they encountered
in 2006. On the positive side, 20.5 percent believed service levels
had improved last year, while 9.8 percent had an inferior experience.
Of those planners that were less satisfied in 2007 than they were in 2006,
53.8 percent sought a resolution to their bad service experience.
Fortunately, 92.7 percent of those that sought restitution were happy with
the end result.
Scale: 1 = Unimportant, 2 = Somewhat Important, 3 = Very Important 
Source: Convention South, PKF Hospitality Research . Further illustrating the concept of �work and play�, coffee makers and
work desks were ranked as the most important in-room amenities. In
recognition of the promotional efforts of the major hotel chains, luxury
bedding was rated as more than �somewhat important� as a guest room amenity.
This is greater than the rating given to mini-bars and in-room exercise
equipment.
Scale: 1 = Unimportant, 2 = Somewhat Important, 3 = Very Important 
Source: Convention South, PKF Hospitality Research Lodging is a cyclical industry, yet PKF-HR is forecasting an extended period of �better than average� growth in revenues and profits. While this is good news for U.S. hotel owners and operators, it does not bode well for meeting planners. Hotel sales personnel should certainly maximize the financial benefits
of the leverage they currently possess. However, they must also recognize
that meeting planners are demanding a high level of service that is consistent
with the premium prices they are paying. In the near-term, with price
losing its importance with meeting planners, the quality level of services
and amenities is now the differentiating factor in the meeting site selection
process. In the long-term, when the next lodging industry recession
eventually hits and pricing becomes competitive, the quality of service
you deliver today will pay off in the future.
Robert Mandelbaum is the Director of Research Information Services for PKF Hospitality Research. Special thanks to Kristen McIntosh, vice president and editor of ConventionSouth, for sponsoring the survey. This article was published in the December 2007 issue of Lodging magazine. |
| Contact:
Robert Mandelbaum
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