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Rivertide Suites Luxury Condo Hotel Installs WinPM
MSI Enhances WinPM with Condo Hotel Reporting
PHOENIX — JANUARY 16, 2007 - Rivertide Suites in Seaside Oregon offers luxurious amenities in a beautiful setting, featuring well appointed “apartment-style” suites, a Crow’s Nest view of the surrounding ocean and mountains and first class service and amenities.  Terry Bichsel, the owner of the hotel, decided to go with a sure bet for the technology.  “We use MSI’s WinPM system at our Best Western Oceanview resort and really like the system.” He said. “With two properties in the same town it makes sense to use the same system so staff can move from one hotel to the other.”

Mr. Bichsel did his due diligence when selecting his first property management system – even visiting hotels to watch the staff interact with the software.  He liked the ease of use of WinPM and for the Best Western property he wanted the Two-Way interface.  After installation he experienced some unexpected challenges and cites MSI’s perseverance in resolving the challenges as one of the reasons that he decided to persist the solution into his new Rivertide Suites property.   “Clay Porter and Tim Tiller never gave up.” Terry commented, “It took a few tries to get to the root of the problem and I really appreciated their perseverance.  It made me confident that MSI was the right choice for the Rivertide Suites.”

He once again did his due diligence discovering that the systems designed for condo hotels didn’t manage the hotel side of the business as well as WinPM and MSI was able to accommodate the Home Owner Association (HOA) reporting that the Rivertide Suites property needed for it’s condo owners.   Clay Porter, the MSI Product Manager responsible for the changes is excited about the potential for WinPM in the Condotel marketplace. “WinPM is a robust product that has a lot to offer these properties”, he commented. “It is a pleasure to work with someone like Terry who has such an in depth operations knowledge and is generous about sharing his ideas for changes we can make to accommodate this market.” 

“I’m pleased that Terry feels that he can call on me”, commented Tm Tiller, MSW and President of MSI, “the entire team had a part in listening to his needs and responding to him with the appropriate solutions.  We’re here to serve the hospitality industry - that is what MSI’s corporate culture is all about!”

The new functionality includes a “booked because” feature that will help the property to explain the booking patterns across the multi owner suites and a report card for a room showing all revenue that was generated by guests occupying the room.  WinPM is a good fit for a condo hotel as the hotel management generally maintains the rooms, common area and landscape.  MSI is looking at integration that will extend WinPM’s range into the fractional market that requires more back office reporting and administration. 

About Rivertide Suites
Rivertide Suites is Seaside's newest upscale hotel. The luxurious two–bedroom, one–bedroom or studio suites are perfect for your stay.  Experience first–class hotel service along with a phenomenal location on the Necanicum River. Located just a short walk to one of the best beaches on the Oregon Coast and close to the finest shopping and dining options in Seaside. A short drive away puts you within easy reach of many popular attractions such as Cannon Beach, the Columbia River and Fort Clatsop. For reservations or information about packages visit

About MSI
Servicing the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry through great people, superior service, and innovative technology. With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest privately held providers of fully integrated property management, sales, marketing & catering, point of sale, web booking module, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains, by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader, and is key to the success of MSI’s products and services. For additional information about MSI’s technology solutions, please contact Teresa Galler at 800-331-7890 or For more information on MSI, visit



.Teresa Galler
   Tel:   (602) 870-7851
    Toll Free:  (800) 331-7890

Also See: MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008
Best Western Ville-Marie in Montreal Chooses MSI’s Products to Automate Luxury Hotel / December 2007
MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007
Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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