News for the Hospitality Executive
Supercharged Embassy Suites Turns
Into Record-Breaking Year
Installation of FlyteBoard technology focuses on flier needs
30, 2008 - The Embassy Suites San Francisco Hotel Airport-Burlingame has
a lot of great things going for it. A first-quarter 2007 renovation
updated all its suites and added wireless Internet access throughout the
hotel, and the property opened the doors on a new business center and fitness
facility. Located less than two miles from San Francisco International
Airport, this FelCor Lodging Trust, Inc. asset, provides guests with 24
hour shuttle service and birds-eye views of takeoffs and landings from
its bay-front location. All these perks added up to a banner year
for the property, enabling it to lead the company in occupancy during multiple
months in 2007. The Embassy Suites Hotel Burlingame finished the year at
87percent earning it kudos as one of the busiest properties in the system.
According to Assistant General Manager Adam Patenaude, its 340 suites make the Embassy Suites San Francisco Airport-Burlingame one of the largest properties in the chain. “We are an extremely successful, high volume airport hotel that does a mix of leisure and business travelers in a market where we compete with brands like Westin, Marriott, and Sheraton,” he said. “With corporate giants like Oracle, Google, and Apple based in nearby Silicon Valley, we host a lot of tech savvy travelers who expect leading edge services.”
Helping Fliers De-stress
Regardless of whether guests arrive for business or pleasure, Patenaude says a primary focus of his property’s service mix is on making sure airline travelers leave stress behind. As one of the most crowded years in air travel history, 2007 gave passengers a lot to be stressed about. “Providing an extra level of service, including updated airline flight information, is just one reason why we made the decision to install Flyte System’s FlyteBoard,” Patenaude said.
FlyteBoard, developed by Flyte Systems, is a wall, floor or ceiling mounted high-definition, flat panel screen that provides guests with ‘glance and go’ convenience for confident travel planning. What sets Flyte Systems’ applications apart from other PC-based systems is the ability to display accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by
Mounted near the hotel’s two front elevators, the FlyteBoards attract a lot of attention from airport-bound guests. “Before we installed them, guests had to either pull out their laptops and log on to the airline’s web sites, or get on a phone to check their flight status. Now, they simply take the elevator down to the lobby and glance at FlyteBoard to verify if their flight is on time or delayed,” Patenaude said.
Flyte Systems also offers other products that serve the traveling public: FlyteTouch, FlytePass and FlyteChannel.
About Flyte Systems
About Embassy Suites San Francisco Airport
|Also See:||Marriott Dallas/Fort Worth Airport Hotel Provides Guests with Airline Flight Information from Flyte Systems; FlyteBoard screens in lobby aid airport-bound guests with flight times / January 2008|
|Tech Savvy Road Warriors Expect Travel Innovations from Hotels; The Crowne Plaza Dulles Airport responds with real-time flight information in lobby / December 2007|
|The Chicago O'Hare Crowne Plaza Attracts Business with Unique Technology Perks; Focus on the business traveler includes real-time flight information / November 2007|
|Flyte Systems Installs Airline Flight Information Display at Javits Center for IH/M&R Show; Meet me at the FlyteBoard- IH/MRS attendees confirm airline flights on FlyteBoard in Javits Center lobby, make confident travel plans / November 2007|
|Sofitel Chicago O'Hare's European Style Embraces Guest Airline Services; The focus on amenities like FlyteBoard delivers a value-add for business travelers / October 2007|
|Westin Boston Waterfront Hotel Provides Guests with Airline Flight Information To Speed Their Travels; Real-time airline departure-arrival screens set The Westin Boston Waterfront apart / October 2007|
|Flyte Systems Installs Airline Flight Information Displays at Berger Hotels; Updated airline departure-arrival screens keep guests and revenue on property / September 2007|
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