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WHITE PLAINS, NY, October 3, 2007�More than 35,000 hospitality industry
professionals will gather at the 92nd annual International Hotel/Motel
& Restaurant Show® (IH/M&RS), November 10-13, 2007, where a
comprehensive lineup of seminars by industry experts will set the stage
for a unique professional development opportunity. Taking place at New
York City's Jacob K. Javits Convention Center, the IH/M&RS will present
seminars addressing pertinent topics - from human resources and marketing
strategies to new technologies and hospitality design. Highlighting the
educational platform will be a keynote presentation by political couple
Mary Matalin and James Carville, during the November 10, 2007, Hospitality
Leadership Forum. (Note: Complete schedule to date attached).
"The IH/M&RS presents an opportunity each year for attendees to
source new products, learn about emerging trends in a classroom setting
and network with peers - all under one roof," said Christian Falkenberg,
show manager. "This market is truly a one-stop-shopping experience, where
industry professionals can fulfill all their product and professional development
needs."
Education
The program begins on Saturday, November 10, with the Hospitality Leadership
Forum, a full day conference addressing such topics as "Web-based Guest
Feedback: People are Talking About Your Hotel," "Data Security and PCI
Standards: Making Sure Your Organization is Protected and Compliant," "The
Context of Leadership: First Look at Who Your Followers Are," "Going Green
Initiative" and "Cap-Ex: A Study of Capital Expenditures in the Hotel Industry."
Hospitality Leadership Forum program content targets senior level hospitality
managers and offers new approaches for human resources, sales and marketing,
leadership and more.
Political powerhouse couple Mary Matalin and James Carville will present
the keynote address during the 2007 Hospitality Leadership Forum, from
12:45 - 2:15 pm, on Saturday, November 10. The presentation will offer
attendees an enlightening and entertaining look at today's most important
political issues, as well as a behind-the-scenes look at Washington politics.
Matalin and Carville will combine their unique experiences as political
insiders to provide the audience with a candid analysis of today's hot
button issues from both sides, setting the stage for a highly-charged exchange
of political views. The complete Hospitality Leadership Forum will feature
11 programs, including the highly-acclaimed "CEO Leadership Panel" and
"U.S. Lodging Industry Summit Panel," both led by notable hospitality industry
leaders. Tickets are $129 per person, and available online at www.ihmrs.com.
Seminars will continue throughout Sunday, November 11, and Monday, November
12, addressing such topics as "Personalizing Guest Experiences to Increase
Market Share," "Women in Lodging: A View from the Top," "Etiquette is THE
Essential Executive Accessory," "Greening Operations: How to Run a More
Profitable Enterprise Without Compromising Guest Satisfaction" and "Next
Generation E-Business - Issues and Opportunities."
In addition, foodservice-focused programs will include "Late-Breaking
News from the 21st Century Kitchen: Innovative Equipment, Technologies
and Techniques," "Designing a Kitchen that Works," "Food Arts' Annual Trends
Survey," "Sex and the Restaurant World" and "Green Your Restaurant the
Smart Way."
Seminars taking place on Sunday, November 11, and Monday, November 12,
are free of charge for registered attendees of the International Hotel/Motel
& Restaurant Show. Registration is $30 through October 12, and $50
after this date, and available online at www.ihmrs.com.
Culinary Presentations
Renowned chefs will entertain attendees in the IH/M&RS Demonstration
Kitchen on Sunday, November 11, and Monday, November 12, where both pastry
and traditional cooking techniques will be demonstrated and samples of
the finished products will be offered to participants. The Societé
Culinaire Philanthropique will present two pastry demonstrations, and Food
Arts magazine will reveal the signature techniques of Chef Josh DeChellis
of Bar Fry, who will demonstrate four preparations of flavorful half-cured
fish. Food Arts will offer a second demonstration of a Tuscan steak dinner
by Chef Cesare Casella of Maremma Trattoria Toascana. The ICA-ACF Big Apple
Chapter will round out the demonstration schedule with two presentations
- "Is Sous Vide Legal?" and "How Middle Eastern Filo Dough Traveled through
the Balkans to Become Viennese Strudel." Demonstrations are open to the
public on Sunday, November 11, and Monday, November 12.
Events
The return of Late Night with IH/M&RS at B.B. King Blues Club and
Grill on Sunday, November 11, will offer attendees an opportunity to network
with peers in a fun-filled atmosphere. Hosted by the American Hotel &
Lodging Association Allied Executive Committee, the event will feature
live music, hors d'oeuvres and drinks from 9:00 pm - midnight. Tickets
are $60 per person, and can be purchased online at www.ihmrs.com.
Networking among the hospitality design community will highlight the
27th annual Gold Key Awards for Excellence in Hospitality Design, where
the year's most lavish and innovative new restaurants and hotels will be
celebrated. The finalists and winners - as well as "Designer of the Year"
HBA/Hirsch Bedner Associates - will be honored at the Gold Key Awards Breakfast
on Monday, November 12, 7:30 - 9:30 am, at New York City's Mandarin Oriental
Hotel. Tickets are $75 each, and available online at www.ihmrs.com/goldkey/breakfast.html.
Proceeds from the breakfast will benefit the scholarship fund of NEWH,
Inc., the Hospitality Industry Network.
Saturday, November 10
9:00 - 10:30 am
Hospitality Leadership Forum - Keynote Seminar: CEO Leadership Panel
Room: 1E07/08
Each year, more and more changes occur in the travel industry; therefore,
it is important to keep current and know what those industry changes entail.
These leaders will conduct a candid discussion on the issues facing the
travel industry today, while giving perspective on the future path of the
industry. Moderator: Jim Burba, Advisor, Horwath HTL, and President, Burba
Hotel Network. Lodging Industry Panelists: Gerald Lawless, Executive Chairman,
Jumeirah Group; and Jay S. Witzel, President & CEO, Carlson Hotels
Worldwide. Restaurant Industry Panelist: Richard E. Rivera, FMP, Chairman,
National Restaurant Association and President & Chief Executive Officer,
Rubicon Enterprises, LLC. Green Initiative Panelist: Chris Smith, CEO,
U.S. Green Building Council.
10:30 - 11:00 am
Networking Coffee Break
Special Events Hall Concourse
11:00 am - 12:30 pm
Hospitality Leadership Forum - Keynote: U.S. Lodging Industry Summit
Panel
Room: 1E07/08
Our presenters are recognized experts in their disciplines who will
supply a wealth of cutting-edge data for five key business segments. This
forum will offer information on seasonal performance and future trends,
forming a complete picture to help hoteliers plan strategies as the industry
continues to find its footing in a recovering economy. Moderator: Robert
L. Steele, III, Chairman of the Board, American Hotel & Lodging Association
and General Manager, Grand Hyatt Tampa Bay. Panelists: Supply Side Trends
- Patrick H. Ford, President, Lodging Econometrics; Operating Performance
- Mark V. Lomanno, President, Smith Travel Research; Economic Overview
- Warren Marr, Director, PricewaterhouseCoopers LLP; Consumer Behavior
- Douglas K. Shifflet, President & CEO, D.K. Shifflet & Associates,
Ltd.; Consumer Trends - Peter Yesawich, Ph.D., Chairman & CEO, Ypartnership.
12:45 - 2:15 pm
Hospitality Leadership Forum - Keynote Luncheon: "All's Fair: Love,
War and Politics"
Room: Special Events Hall
In this highly popular joint presentation, Washington's best-loved
couple - James Carville and Mary Matalin - will provide the audience with
an enlightening and entertaining look at today's most important political
issues, as well as a behind-the-scenes look at Washington politics. Co-authors
of the national best-seller "All's Fair: Love, War & Running for President",
both Carville and Matalin are key players on the national political stage,
having between them worked for every president over the last 25 years.
In this presentation, Carville and Matalin will combine their unique experience
as perennial political insiders to provide the audience with a stimulating,
candid and provocative analysis of the day's headlines and today's hot
button political issues from both sides of the aisle for a lively and engaging
exchange of political views.
2:30 - 3:30 pm
Hospitality Leadership Forum - "H2B or Not2B?"
Room: 1E06
The H-2B visa program has recently been the subject of considerable
attention both by users of the program and lawmakers in Washington. Learn
from various professionals on how to apply for and utilize this valuable
but complicated program and find out what changes may take place in the
future. Moderator: Cindy Clark, Director of Human Resources, The Broadmoor.
Panelists: Shawn McBurney, Senior Vice President of Governmental Affairs,
American Hotel & Lodging Association; and Andria L. Ryan, Attorney,
Fisher & Phillips LLP.
2:30 - 3:30 pm
Hospitality Leadership Forum - "Operators Face the Hot Button Issues"
Presented by Lodging Hospitality magazine
Room: 1E09
A panel of leading general managers and hotel company executives face
the tough issues affecting all lodging properties. Among other topics,
the group will discuss labor shortages and rising labor costs; immigration
reform and its effect on the hotel industry; the greening of the hotel
industry; the present and future role of food and beverage in hotel profitability;
concerns over overbuilding; and the future of hotel technology. They won't
agree on all issues, but they'll be honest, informative and interesting.
Moderator: Ed Watkins, Editor, Lodging Hospitality. Panelists: Vijay Dandapani,
Chief Operating Officer, Apple Core Hotels; John Fitzpatrick, CEO North
America, Fitzpatrick Hotel Group; Eric Long, General Manager, The Waldorf=Astoria;
Cristina Lussi, Vice President, Sales & Marketing, Crowne Plaza Resort
& Golf Club Lake Placid; Anthony Mangano, Vice President & General
Manager, Ramada Inn Syracuse; and Gene Rupnik, CHA, President, Rupnik Hospitality
Management, LLC.
2:30 - 3:30 pm
Hospitality Leadership Forum - "Generating More Than Revenue From
Your Food & Beverage Operation"
Presented by Hotel Business magazine
Room: 1D03/04
This session will invite discussion on potential advantages of a successful
food and beverage operation, such as making the hotel more of a destination,
creating positive word-of-mouth and increasing guest satisfaction. Moderator:
Dennis Nessler, Managing Editor, Hotel Business. Panelists: Michael Beam,
HVS Food & Beverage Services; Terry Bickhardt, Waterford Hotel Group;
and Fernando Salazar, Wyndham Hotels & Resorts.
2:30 - 3:30 pm
Hospitality Leadership Forum - "Web-based Guest Feedback: People
are Talking about Your Hotel!"
Room: 1E17
As the Internet continues to grow in importance as a booking and travel
research tool, many Websites allow visitors to comment or grade their travel
experiences. This panel session will focus on what you should do when the
feedback centers on your hotel, and the do's and don'ts of responding.
Experts from branded and independent hotels, as well as from a travel site,
will discuss and take questions. Moderator: John Merkin, Senior Vice President,
Brand Management, Holiday Inn Brands, InterContinental Hotels Group. Panelists:
Philip Charles-Pierre, Director, Interactive Marketing, Starwood Hotels
& Resorts Worldwide; Juli Lederhaus, General Manager, Hawthorne Hotel;
Ken Leeder, CEO, RealTravel, Inc.; J. Casey McDermott, Vice President,
Distribution Marketing Operations, InterContinental Hotels Group; and John
C. Moser, Chief Marketing Officer, Affinia Hotels & The Benjamin.
3:45 - 4:45 pm
Hospitality Leadership Forum - "Data Security and PCI Standards
- Making Sure Your Organization is Protected and Compliant"
Room: 1E06
Data security is a growing concern among consumers, employees and businesses
due to the increased number of breaches witnessed across the business landscape
and the rising number of threats as a result of doing business electronically.
Don't fall victim to such calamities. Given the costs and risks involved
and the approaching deadlines to implement tighter controls and procedures
for handling sensitive customer, employee and payment card information,
hospitality companies must make security a top priority or else face the
risk of being slapped with high fines for non-compliance. What to do can
seem daunting and requires extensive attention to details, in terms of
business and systems processing and record keeping/storage. This session
will address the nuts and bolts of data security and payment card industry
data security standards (PCI DSS) and help operators determine tactical
strategies to ensure compliance and safeguarding of information entrusted
in them as well as provide auditing tips to monitor security vulnerabilities
on an ongoing basis. Moderator: Daniel Connolly, Ph.D., Associate Professor,
University of Denver, School of Hotel, Restaurant & Tourism Management.
Panelists: Mark G. Haley, CHTP, Partner, The Prism Partnership, LLC; and
Chris Zoladz, Vice President, Information Protection & Privacy, Marriott
International.
3:45 - 4:45 pm
Hospitality Leadership Forum - "The Context of Leadership: First
Look at Who Your Followers Are"
Room: 1E17
Leadership is culturally contingent and contextually driven yet theorists
often look at leadership as if its principles are universally applicable.
This presentation will set the leadership theories aside for a moment and
look at effective leadership by beginning with who the followers are. The
presenters will examine effective leadership by considering the cultural
context of leading different nationalities and the generational context
faced by managers. Speakers: Nicholas J. Hadgis, Ph.D., Dean, School of
Hospitality Management, Widener University; Faye Hall Jackson, Ph.D., CHE,
Associate Professor and Director, Hospitality Industry Diversity Institute,
University of Houston.
3:45 - 4:45 pm
Hospitality Leadership Forum - "Going Green Initiative"
Room: 1D03/04
This session will explore the way that hotel companies are introducing
environmental responsibility - in existing operations and new design and
construction. The "Going Green Initiative" was developed to provide a practical
guide and the minimum standards for establishing a green culture. Leading
companies will explain how they have introduced the concept and how being
green has become an essential part of their operating strategy. Moderator:
Lyndall De Marco, Executive Director, International Tourism Partnership,
The Prince of Wales International Business Leaders Forum. Panelists: William
K. Barrie, Senior Vice President, Design, Project Management & Technical
Services, The Ritz-Carlton Hotel Company; Shaun Hannah, AIA, Associate,
Wimberly Allison Tong & Goo; and Robert Louey, Robert Louey Design.
3:45 - 4:45 pm
Hospitality Leadership Forum - "Cap-Ex: A Study of Capital Expenditures
in the Hotel Industry"
Room: 1E09
CapEx 2007 is an updated study on trends in capital expenditures for
physical improvements to hotels. This study presents an updated view of
capital expenditures by various hotel segments, including Luxury, Full
Service, Select Service, and Extended Stay; featuring statistical trends
and editorial analysis. The report presents new and informed viewpoints
on how capital is spent to maintain competitive positions, achieve brand
standards, and continue the lifecycle of hotels. Moderators: Alan Benjamin,
ISHC, President, Benjamin West; and Jonathan C. Nehmer, AIA, ISHC, President,
Jonathan Nehmer + Associates, Inc. Panelists: Tom Morone, Principal, Warnick
& Company (California) LLC; and Stephen Perkins, AIA, ISHC, Principal,
ForrestPerkins.
Sunday, November 11
9:45 - 10:00 am
IH/M&RS Opening Ceremony
Crystal Palace Lobby
The 92nd annual IH/M&RS kicks off with opening remarks and a ribbon
cutting, as well as the presentation of the 2007 IH/M&RS Editors' Choice
Awards. Music is provided by the United States Air Force Band of Liberty.
10:30 am - 12:00 pm
Keynote Session - "Allied Vendor Panel: How Lodging's Leading Vendors
Take it to the Top"
Room: 1E09
What does it take to become a "go-to" provider of products and services
in the $113 billion lodging industry? How do star vendors secure their
place in the market? Who are the key players and how do you reach them?
At this interactive seminar, we're turning the tables and putting the decision
makers at your disposal. Whether you're new to the industry, or just looking
to polish your skills, this session is a can't-miss. A top panel of executives
representing the full spectrum of purchasing power, from independent operator
to multinational corporate leaders, will answer pressing questions, give
candid advice, and take you inside the industry for a look at the do's,
don'ts, pitfalls -- and potential -- in hospitality's most lucrative sector.
Moderator: Jordan S. Beckner, MHS, Vice President/Founding Partner, FiberBuilt
Umbrellas. Panelists: Richard Oakes, Category Director, Strategic Alliances
& Supplier Development, Gaylord Entertainment; John Russell, CEO, NYLO
Hotels, LLC; and Rick Summa, Senior Director, Supply Chain Solutions, Choice
Hotels International.
10:30 am - 12:00 pm
Keynote: Adapting to Regulatory and Social Change
Room: 1E
The hospitality and food service industries are facing an unprecedented
period of change due to regulatory and social pressure. The panel will
explore numerous crosscurrents, by addressing such topic areas as the role
of legislation, the rights and responsibility of the food service industry,
the knowledge and awareness of consumers, sustainability and the role of
education with these issues. Panelists: Sheila Cohn Weiss, Director of
Nutrition Policy, National Restaurant Association; Shelley Goldberg, Director
of Nutrition Communication, International Food Information Council; Karl
Guggenmos, University Dean of Culinary Education, Johnson & Wales University;
Henry Wainer, President, Sid Wainer & Son, Specialty Produce; and Margot
Wootan, Director of Nutrition Policy, Center for Science in the Public
Interest.
11:00 am - 12:00 pm
Demonstration Kitchen - ICA-ACF Big Apple Chapter Showcase
"Is Sous Vide Legal? Discussion, Demonstration & Advantages of
Sous Vide Techniques"
Demonstration Kitchen, Level 1
Presented by Nils Noren, Vice President of Culinary Arts, French Culinary
Institute.
11:30 am - 12:30 pm
Food Arts' Annual Trends Survey
Room: 1D03/04
Michael Batterberry, editor-in-chief and co-publisher, Food Arts magazine,
surveys the most notable happenings in the past year that could spark trends
in the foodservice/hospitality industry.
12:30 - 1:30 pm
Demonstration Kitchen - Food Arts
Demonstration Kitchen, Level 1
Innovative signature techniques: flavorful half-cured fish in four
preparations. Presented by Chef Josh DeChellis, owner, Bar Fry. Facilitated
by Jim Poris, senior editor, Food Arts magazine.
1:00 - 2:30 pm
"Top Ten Ways to a Successful IT Project"
Room: 1E09
In this interactive session, industry professionals will share their
top 10 successful strategies for I.T. project implementation. Attendees
will be encouraged to share experiences and create their own top 10 list.
Moderator: Frank Wolfe, CAE, CEO, Hospitality Financial Technology Professionals.
Panelists: Amitava Chatterjee, MMH, CHTP, Managing Consultant, Travel and
Transportation, IBM Global Services; Daniel Connolly, Ph.D., Associate
Professor, University of Denver, School of Hotel, Restaurant & Tourism
Management; and Brian Garavuso, CHTP, Chief Information Officer, Hilton
Grand Vacations Company.
1:00 - 2:30 pm
"Boutique's Next Wave of Design Stars Predict the Future"
Presented by Boutique Design magazine.
Room: 1E08
Boutique Design magazine's annual review of the 18 hottest design stars
compiles the best of America's young interior design talent. Hear about
the future of design from the innovators directly, as they discuss the
state of the hospitality design industry, and how they're going to change
it. Moderator: Rebecca Goldberg, Editor-in-Chief, Boutique Design magazine,
Sipco Publications & Events. Panelists: Siobhan Barry, Partner, ICRAVE
Design; Gregory Okshteyn, Owner & Director, Studios Go; Robert Polacek,
Creative Director, The Puccini Group; and Brooke J. Traeger, ASID, Interior
Designer, ForrestPerkins.
1:00 - 2:30 pm
"Green Building: LEED and Beyond"
Room: 1E06
A trend has emerged within the lodging industry to build high-performance
"smart" buildings. These hotels, built with sustainable materials, are
energy efficient, use less water than a typical property, and have superior
indoor air quality. Many of these new green hotels are being built to U.S.
Green Building Council Leadership in Energy and Environmental Design (LEED)
standards. This session will provide an overview of green building, offer
input from hoteliers who are building or have already have built green
hotels, and address what an ideal lodging industry green building standard
should look like. Moderator: Tony Longhurst, Principle, Sustainable Hospitality
Group. Panelists: Wen. I Chang, President, Atman Hospitality Group, Inc.;
Fiona Cousins, PE LEED AP, Principal, Arup; and Nicholas Lakas, Director,
element Hotels.
1:00 - 2:30 pm
"Ratings & Reality - Which is Which?"
Room: 1E07
Our first panel of executives from traditional ratings organizations
will discuss the various processes of each rating system and will answer
questions about how property ratings are formulated, finalized and disseminated.
Our second panel of executives from the online web world will discuss their
interactive approach to connecting hotel guests with other guests. This
new wave of consumer posted hotel ratings on the internet has become a
growing concern for the lodging industry. Moderator: Phil Hayward, Editor,
Lodging Magazine. Panelists: Todd Cronson, Regional Manager, Tourism Information
Development, AAA; Linda Hirneise, Executive Director, J.D. Power &
Associates; Mark Johnson, Founder, HotelChatter; Shane O'Flaherty, Vice
President of Quality Assurance, Mobil Travel Guide; Brian Payea, Trade
Relations Manager, TripAdvisor; and Douglas K. Shifflet, President &
CEO, D.K. Shifflet & Associates, Ltd.
2:00 - 3:00 pm
Demonstration Kitchen - Food Arts
Demonstration Kitchen, Level 1
Signature specialty: Tuscan steak dinner. Presented by Chef Cesare
Casella, owner, Maremma Trattoria Toscana and Dean of the Italian Culinary
Academy at the French Culinary Institute. Facilitated by Jim Poris, senior
editor, Food Arts magazine.
3:00 - 4:30 pm
"Sex and the Restaurant World"
Room: 1E06
A panel of industry specialists and members of the Food & Beverage
Association of America discuss how to navigate the onslaught of Sex and
the Restaurant World. Hotel and restaurant operators offer deliciously
formulated menus, served by well-trained, seductive staffs, in costly manipulated
ambience. Is sex a major product too? Can a savvy operator understand how
to manage the human attraction factor with all of its appeals, subtleties,
hazards, consequences and legalities? Do hotel, restaurant and food business
owners and operators really understand the implications of sex appeal and
relationships on the dining experience, or are these primarily reserved
for the liquor oriented club scene? Panelists: Jason Apfelbaum, President
& CEO, Chef & Company, LLC; Dr. Neal Bermas, Food Studies and Food
Management, New York University and The Institute of Culinary Education;
Teresa Holland, Attorney, Labor and Employment, Epstein Becker & Green;
Mark Maynard-Parisi, Managing Partner, Union Square Hospitality Group,
Blue Smoke and Jazz Standard; and Stephen Zagor, Director of Management
Programs, The Institute of Culinary Education and Clinical Associate Professor,
Department of Food Studies, New York University.
3:00 - 4:30 pm
"Next Generation E-Business - Issues and Opportunities"
Room: 1E07
The industry stands poised to reap the next generation of E-Business
benefits, but faces some real issues and obstacles in doing so. Many of
these issues derive from the limitations imposed by legacy CRS and other
largely proprietary 'enterprise' systems, as well as those of the many
disparate property-based systems typically provided by third party vendors.
Come hear a rich cross section of industry experts drawn from hotel companies,
software and hardware vendors and leading IT professional services firms
discuss the challenges and opportunities associated with next generation
e-business opportunities like Web 2.0, SaaS, SOA, Converged Networks, dynamic
content management and the move toward above-property systems. If the industry
cannot fully take advantage of these opportunities today, learn what practical
measures need be taken to facilitate doing so, as well as hear a discussion
of leading creative approaches, business case development and ROI metrics
associated with doing so. Moderator: Clay B. Dickinson, Vice President,
Industry Executive, EDS - Global Travel and Hospitality. Panelists: Brad
Carr, Vice President of Technology, Starwood Hotels & Resorts Worldwide;
Bill Peer, Chief Architect, Global Distribution Technology, InterContinental
Hotels Group; Valyn Perini, Executive Director OpenTravel Alliance; and
Connie L. Rheams, Vice President of Business Development, AltiusPAR.
3:00 - 4:30 pm
"Work Life Balance as a Strategic Advantage in the Hotel Industry"
Room: 1E08
The increasing trend of professionals leaving the hotel industry in
an attempt to better balance their work and personal lives is well known.
This seminar will present the exciting results of a million dollar research
project underway by Penn State University focusing on work-life balance
in the American hotel industry. The study is yielding a wealth of provocative
findings, and this seminar will offer what a team of Penn State researchers
has discovered. This session will be the first presentation of the results
of the Hotel Work & Well-Being study to the hospitality industry, and
Dr. O'Neill will discuss what hotel managers need to know and need to do.
Speaker: Dr. John W. O'Neill, Associate Professor, School of Hospitality
Management, The Pennsylvania State University.
3:00 - 4:30 pm
"Personalizing Guest Experiences to Increase Market Share"
Room: 1E09
The concept of diversity has moved beyond simply a matter of race;
multi-generations, women, and gay/lesbian/bisexual/transgender all constitute
your customer base. These unique audiences have different demands and expectations,
and hotels that recognize this evolution are luring more consumers by offering
tailored amenities and services. Learn how to overcome the challenges of
creating a personalized guest experience and better manage today's diverse
demographics? ultimately increasing customer satisfaction and your market
share. Moderator: Salvador Mendoza, Vice President, Diversity, Global Hyatt
Corporation. Panelists: Andrew Jordan, Managing Principal, Zyman Group;
Zuly Rueda, Manager, Hotel Openings & Franchise Support, InterContinental
Hotels Group; Faith Taylor, Vice President, Innovation and Development,
Wyndham Hotels & Resorts.
9:00 pm - 12:00 am
Late Night with IH/M&RS
B.B. King Blues Club & Grill, 237 W. 42nd Street, New York City
This late night party hosted by the AH&LA Allied Executive Committee
promises to be filled with good times, good music featuring Carlton J.
Smith & Friends, and great networking. Don's miss the perfect opportunity
to network with industry peers in a fun-filled setting. Tickets are $60
per person, and available online at www.ihrms.com.
Monday, November 12
7:30 - 9:30 am
IH/M&RS Gold Key Awards Breakfast
Mandarin Oriental New York, 80 Columbus Circle @ 60th Street, New York
City
The design industry will gather for the 27th annual Gold Key Awards
for Excellence in Hospitality Design, to celebrate grand prize winners
and "Designer of the Year" HBA/Hirsch Bedner Associates. The Gold Key Awards
are presented by the IH/M&RS and sponsored by HOTELS and Interior Design
magazines. Tickets are $75 per person, and available online at www.ihmrs.com.
Proceeds from the breakfast will benefit the NEWH, Inc., the Hospitality
Industry Network Scholarship Fund. Complimentary shuttle bus service will
be available to the IH/M&RS following the breakfast ceremony.
10:00 - 11:00 am
"Knowing When to Replace"
Room: 1D05/06
Presented by Foodservice Equipment & Supplies magazine.
While new kitchens or redesigned units tend to be the glitzy side of
the equipment purchases, the fact remains that the primary reasons operators
buy is to replace existing units. In this session FE&S Editor Joe Carbonara
will explore the triggers behind a replacement purchase, providing dealers
and operators with information they should weigh when substituting specific
pieces of equipment due to age, performance concerns, changes in menu and
various other circumstances.
10:30 am - 12:00 pm
Keynote Seminar - "Women in Lodging: A View from the Top"
Room: 1E09
How do the industry's preeminent leaders stay ahead? Take years off
your career path by tapping the pros for advice. Gain insight from our
panel of powerhouse lodging Chief Executive Officers as they discuss-and
debate-how to accelerate your career and what it takes to break the glass
ceiling. Moderator Barbara Annis, a leading gender specialist, will lead
the panel through a fascinating and practical discussion on gender differences
at work, including communication styles, major blind spots, and how to
bridge the differences while maintaining your key strengths. Moderator:
Barbara Annis, CEO, Barbara Annis & Associates, Inc. Panelists: Geoffrey
A. Ballotti, President, North America, Starwood Hotels & Resorts Worldwide;
David Kong, President & CEO, Best Western International; and Stevan
Porter, President, The Americas, InterContinental Hotels Group.
11:00 am - 12:00 pm
Demonstration Kitchen - ICA-ACF Big Apple Chapter Showcase
"How Middle Eastern Filo Dough Traveled Through the Balkans to Become
Viennese Strudel"
Demonstration Kitchen, Level 1
Presented by Pastry Chef Werner Tschiedel, Elderberry Catering and
German House. Commentator Arno Schmidt will discuss the history of stretched
dough.
11:30 am - 12:30 pm
"Late-Breaking News from the 21st Century Kitchen: Innovative Equipment,
Technologies and Techniques"
Room: 1D03/04
Two noted sharpeners of the professional kitchen's cutting edge present
an invaluable overview of the latest advances made by visionary equipment
manufactures and technicians. A must for all professionals determined to
keep abreast of the culinary times. Speakers: David Arnold, Director of
Culinary Technology, French Culinary Institute, and Food Arts Contributing
Editor; and Nils Noren, Vice President of Culinary Arts, French Culinary
Institute. Moderated by Michael Batterberry, Editor & Publisher, Food
Arts magazine.
12:30 - 1:30 pm
Demonstration Kitchen - Societé Culinaire Philanthropique
Pastry Demonstration
Demonstration Kitchen, Level 1
Presented by Chef Waldy Malouf, co-owner of BEACON Restaurant &
Bar, New York City, and author of "High Heat: Grilling and Roasting Year-Round
with Master Chef Waldy Malouf" and "The Hudson River Valley Cookbook."
1:00 - 2:30 pm
"Green Your Restaurant the Smart Way"
Room: 1D03/04
Like anything else in business, there is a right way to do things and
then there is a short-term perspective to problem solving. Issues of environmental
sustainability require your restaurant to implement changes in a proper
way, so that the changes endure year after year. This means they need to
work for customers, employees, management, and your bottom line. Marketing
needs to be integrated with operations. Purchasing with PR. It is a new
way of looking at how your whole business operates. Come and learn from
the organization that started the Green Restaurant movement in 1990, and
hear real life experiences of two respected Certified Green Restaurantstm
in the New York area - BR Guest and Le Pain Quotidien. Moderator: Michael
Oshman, Executive Director, Green Restaurant Association. Speakers: Pat
Jenkins, Vice President of Operations, Le Pain Quotidien; and Chris Giarraputo,
Corporate Executive Chef, BR Guest LLC.
1:00 - 2:30 pm
"Alternative Hot Careers"
Room: 1E06
Explore "alternative hot careers" in the hospitality industry and take
advantage of the opportunity to learn more about careers that your advisor
may not have told you about. Learn about careers in spa management, national
park management, conference centers, time share industry, and revenue management.
Moderator: Frederick J. DeMicco, Ph.D., ARAMARK Professor & Chair of
Hotel, Restaurant & Institutional Management, University of Delaware.
Panelists: Abigail Carpentier, Vice President, Human Resources, ARAMARK
Harrison Lodging; Ryan Eddy, Senior Account Executive, New York Marriott
at the Brooklyn Bridge; Randy Goldberg, Executive Director, Recruiting,
Hyatt Hotels Corporation; and Candice Taylor, National Recruiter &
University Relations Manager, Marriott Vacation Club International.
1:00 - 2:30 pm
Human Resources Seminar: "Engaging the Employee"
Room: 1E07
The employment experience lived by our associates has a direct impact
on the customer experience enjoyed by our guests and, therefore, has a
direct impact on the financial performance of our businesses. Specifically,
when the employment experience supports high levels of associate engagement,
they passionately "go the extra mile" to create exceptional experiences
for customers. In turn, this results in building the emotional relationship
between a company and its customers (i.e., "from like to love"). Understanding
this linkage means that as we undertake and prioritize programs that affect
our associates (e.g., compensation and benefits, associate development),
we need to consider how these efforts affect the associate experience to
ensure our actions build associate engagement and drive business results.
Our panelist will share best practices of how their organizations have
been successful in "Engaging the Employee." Moderator: Ernest Boger, Chairman,
Hotel & Restaurant Management Department, University of Maryland, Eastern
Shore. Panelists: Karl W. Fischer, Regional Vice President, Human Resources,
Marriott International; Alan Momeyer, Vice President, Human Resources,
Loews Hotels Corporation; Doug Patrick, Vice President, Human Resources,
Global Hyatt Corporation; and Arch Stokes, Attorney, Shea Stokes, ALC.
1:00 - 2:30 pm
"Technologies for the Hospitality Business of Tomorrow"
Room: 1E09
This session will explore technology that will be most critical to
the hospitality business of tomorrow and the role research plays in its
progress. Learn about the technologies and processes that will significantly
impact businesses. Moderator: Frank Wolfe, CAE, CEO, Hospitality Financial
Technology Professionals. Panelists: Carol Campbell Beggs, CHTP, Vice President,
Technology, Sonesta International Hotels Corporation; and Darrin Pinkham,
CHTP, Vice President, Technology, Ginn Resorts - Ginn Hospitality, LLC.
1:00 - 2:30 pm
"Maverick Brands on the Scene"
Presented by Hospitality Design magazine.
Room: 1E08
Maverick Brands on the Scene will explore the phenomenon of upstart
hotel companies taking on the boutique giants such as W and Kimpton. Representatives
from these companies will discuss their challenges in the marketplace,
how they differentiate themselves from others, the lessons learned along
the way, and (most importantly) how design has come to the forefront as
a competitive tool. Moderator: Michael Adams, Editor-in-Chief, Hospitality
Design. Panelists: Stephen Brandman, Co-Owner, Thompson Hotels; Deepak
Kapadia, Vice President of Corporate Development, Citystay Hotels; Raul
Leal, President & Partner, Tecton Hospitality/Desires Hotels; Greg
Tubeck, President, Citystay Hotels; and Rafael Micha, Managing Partner,
Grupo Habita.
2:00 - 3:00 pm
Demonstration Kitchen - Societé Culinaire Philanthropique
Pastry Demonstration
Demonstration Kitchen, Level 1
Presented by Steve Learned, Chef de Cuisine, The Balsams Grand Resort
Hotel.
2:45 - 4:00 pm
"Designing a Kitchen that Works"
Room: 1D03/04
Presented by Foodservice Equipment & Supplies magazine.
Good facility design is critical to the success of the foodservice
industry because it represents the intersection where each of the individual
disciplines that comprise our industry comes together to serve a common
purpose: the end user. In this session, FE&S Editor Joe Carbonara will
moderate a discussion among two award winning designers, William Eaton,
Principal, Cini Little, and John Egnor, Principal, JEM Associates. Both
Eaton and Egnor will share examples of their projects in explaining the
importance of following each of the steps that goes into planning and executing
a truly innovative design that meets the operators' needs not only for
today but tomorrow, too.
3:00 - 4:30 pm
Student/Career Seminar: "Etiquette is THE Essential Executive Accessory"
Room: 1E06
Join us for a lively and interactive presentation on etiquette for
this century. Topics to be presented include making introductions, the
basics of dining etiquette, workplace behavior and global etiquette. You
have greater self-confidence when you know what to do and when to do it;
and, it is revealed in your relationships with others, at all levels and
in all settings. Moderator: Dr. Robert R. Nelson, Department Chair, Hotel,
Restaurant & Institutional Management, University of Delaware. Panelists:
Dr. Pam Cummings, Associate Professor, Hotel, Restaurant & Institutional
Management, University of Delaware; Bernd Mayer, Instructor, Dining Room
Manager, Hotel, Restaurant & Institutional Management, University of
Delaware.
3:00 - 4:30 pm
"How to Capture Your Share of the $35 Billion Hispanic Meetings,
Conventions & Special Events Market"
Room: 1E07
The California Gold Rush of the 1850s produced great financial rewards
for those visionaries who anticipated the needs of a promising market and
seized the opportunity. We are currently at the beginning of another great
business phenomenon-the Hispanic Gold Rush. Recent Census data show that
Hispanics have passed African-Americans to become the largest minority
population in the United States, and Hispanics' incomes and buying power
are growing along with the population. Today, Hispanic buying power has
surpassed $800 billion. Savvy businesses are learning as much as they can,
as fast as they can, about the Hispanic population in hopes of successfully
targeting their goods and services toward this increasingly prosperous
consumer market. Is your company getting a share of the fastest growing
and most brand loyal market in the United States? Presented by Margaret
Gonzalez, President, International Association of Hispanic Meeting Professionals.
3:00 - 4:30 pm
"Greening Operations: How to Run a More Profitable Enterprise Without
Compromising Guest Satisfaction"
Room: 1E08
Being environmentally responsible is great but will it cost more to
run a green hotel? Will guests be inconvenienced in any way? Some of the
lodging industry's leading hoteliers will share how they have managed to
operate more profitably by implementing new products and technologies that
reduce waste, minimize energy and water consumption, and create a healthy
environment for guests. Panelists will share how going green has saved
them money, attracted new business, strengthened their hotels' marketing
and public relations clout, and bolstered their overall competitive position
within their markets. Moderator: Glenn Hasek, Publisher & Editor, Green
Lodging News. Panelists: Rauni Kew, Marketing & Green Program Director,
Inn by the Sea; Matthew Moore, Director of Rooms, Seaport Hotel; and Steve
Pinetti, Senior Vice President, Sales & Marketing, Kimpton Hotel &
Restaurant Group, LLC.
3:00 - 4:30 pm
"Credit Card Advisory Committee - Payment Card Industry Data Security
Standards (PCI) and Best Practices"
Room: 1E09
Learn how hoteliers can be prepared so they are not at risk for a breach
in data security. Find out how to know if your POS system is in compliance.
Learn from representatives from VISA how to do a self-assessment. Do you
have a written policy in place for handling credit card charges? This and
other best practices will be shared with hoteliers. Moderator: Jim Abrams,
President & CEO, California Hotel & Lodging Association. Panelists:
Christine Armitage, Heartland Payment Systems; and Jennifer Fischer, Director,
Payment System Risk, Visa Inc.
The 92nd annual International Hotel/Motel
& Restaurant Show will run Saturday, November 10, through Tuesday,
November 13, 2007, at New York City's Jacob K. Javits Convention Center.
Following a full-day of conference and networking activities on Saturday,
November 10, the IH/M&RS will feature three full days of exhibits from
Sunday, November 11, through Tuesday, November 13. The market presents
some 1,250 hospitality industry suppliers and attracts 35,000 trade attendees.
A complete list of programs and events is available online, at www.ihmrs.com.
The International Hotel/Motel & Restaurant Show is sponsored by
the American Hotel & Lodging Association, the Hotel Association of
New York City, Inc., and the New York State Hospitality & Tourism Association;
and is managed by George Little Management, LLC (GLM®).
For IH/M&RS exhibitor information, contact Christian Falkenberg,
show manager, at GLM, Ten Bank Street, White Plains, NY 10606-1954. Telephone
(914) 421-3296. Fax (914) 948-6197. E-mail: [email protected].
Additional information and registration is available online at www.ihmrs.com,
or by contacting GLM's Customer Relations Department at (914) 421-3206
or (800) 272-SHOW. |