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New Edition of Supervisory Skill Builders
Prepares New Leaders for Role
Orlando, Fla., November 2007—Hospitality supervisors play an important role in the effective functioning of any hospitality operation. Supervisory Skill Builders, Third Edition, a nine-workbook training program from the American Hotel & Lodging Educational Institute, helps prepare new supervisors for their many responsibilities. 
Topics in the nine-workbook series are: 
  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflict
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management 
The new edition features many content updates as well as fresh graphics. Based on recommendations from lodging industry experts, the program contains new leadership models that illustrate behaviors supervisors can use to meet and exceed guest and employee expectations. There is an increased emphasis on diversity and the benefits diversity brings to a supervisor’s work team.  Supervisors will also learn how to apply current technologies to better manager their time, team, and their property’s bottom line. 
The workbooks feature new scenarios that illustrate how supervisors can positively influence employee job performance by using contemporary skills, methods, and tools in the hospitality industry setting. Also, the modules include expanded activities and exercises for supervisors to practice their newly-learned skills. 

Subject matter experts who assisted in the development of the revised program were John Hogan, CHE, CHA, MHS, director of education and cultural diversity, Best Western International; Judy Z. King, ISHC, founder and principal, Quality Management Services, LLC; and Steve Schuller, CPLP, vice president, training, Wyndham Worldwide and chairman, AH&LA training and education advisory council. 

“In my opinion, Supervisory Skill Builders is a great tool to develop one of the most important roles in a hotel – the supervisory team,” said Schuller. “The updated Supervisory Skill Builders program creates a great foundation of management skills for the next generation of leaders at the property.  The new content – especially in the area of managing diverse work teams – is relevant, insightful and written in a way that engages and challenges the learner.”  

EI is also revising its specialized versions of Supervisory Skill Builders for restaurants, gaming, and private clubs. 
The complete set of nine Supervisory Skill Builders workbooks is available for $139.95 ($109.95 for AH&LA members).  The accompanying Leader’s Guide (set of nine) are available for $224.95 ($179.95 for AH&LA members).  Supplemental videos—also available on DVD—are $299.95 ($239.95 for AH&LA members) for the nine-title set.  To order, visit or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100. 
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.




Elizabeth Johnson
Marketing Manager


Also See: Educational Institute, Workplace Languages Offer English-Spanish Phrase Guides for Hotel, Restaurant Industry / October 2007
Educational Institute Introduces Four New Professional Certification Designations / July 2007
New Edition of Hospitality Today Textbook Now Available / July 2007
Educational Institute to Offer Sunrise Basic Training DVDs / May 2007
Educational Institute Training Content Now Available on iPod® / May 2007
New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006

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