November 19, 2007 - November 16, 2007 marks the launch of Andaz Liverpool
Street, London (formerly the Great Eastern Hotel). The property, located
at 40 Liverpool Street, is first in a series to launch globally under the
new Andaz™ brand operated by Hyatt Hotels & Resorts, and fuse a five-star
offering with a boutique, design driven product.
A completely new hotel concept, created in response to customer demand
for a different type of luxury experience than is currently offered in
the market, Andaz engages guests with a fresh, uncomplicated and more personalized
service model. Focusing on the brand ethos of “casual luxury,” these innovations
are at the heart of what makes Andaz different.
Andaz Guest Room
“Andaz was the result of extensive research, which told us that both
travelers and developers are looking for a high quality, boutique inspired
hotel experience that is casual and relaxed, yet characterized by consistently
great service,” said Mark Hoplamazian, president and chief executive officer
of Global Hyatt Corporation. “Andaz is an eco-conscious brand, with an
authentic and stylish product reflective of local culture, and a service
model that is highly personal and uncomplicated.”
The Andaz hallmark is literally ‘personal style.’ This sense of personality
is evident throughout the hotel. New guest services are introduced
with a view to developing stronger guest/staff relations. This philosophy
empowers guests to define their own hotel experience and live it with the
same freedoms they have at home. Central to the new offering are the following
People, service is attentive, subtle and uncomplicated:
Pricing is uncomplicated, transparent and uniform:
Creating a more personalized one-to-one experience, an “Andaz Team Member”
welcomes guests into a non-traditional, designed-focused living space that
is more like a home than a hotel.
There are No front desks at check-in.
There are No separate concierge desks or a receptionist.
Instead there is one contact - a dedicated “Andaz Team Member,”
recognizing and responding to guests’ personal tastes, requests and preferences.
A flexible and simplified method is applied as guests are checked-in via
Tablet PC`s, either en route to the guest room, or upon arrival.
All members of staff are guest serving, from general manager to waiter.
Product is innovative while straightforward:
Inclusive in the room rate are traditional ‘extras’ such as breakfast,
Internet, healthy mini-bar items, local telephone calls, laundry and a
selection of DVDs.
Rates begin at $810 for single occupancy and $850 for double occupancy.
Cultural activities at Andaz Liverpool Street, London include:
Imaginative living space concepts, such as The Living Room at Andaz Liverpool
Street, London, replace the traditional lobby.
Andaz is eco-conscious. In London, toilets use 80% less water, computer
controlled boiler reduces 25% fuel use, intelligent lighting systems used
in guest rooms, eco-printers used throughout, fair trade purchasing policy
implemented and wherever possible food and beverage to be sourced locally.
Unexpected detail exists around the building. Historic architecture
sits alongside modern design.
The Andaz Studio is London’s latest private dining experience. Guests choose
menu combinations from any of the hotels five restaurants, which specialize
in sushi, fine dining and seafood to bistro or hearty pub fare. With a
private entrance and dynamic open kitchen, the Andaz Studio concept is
residential in design and service and unique to the Square Mile.
Andaz develops and integrates cultural and design accents from its location.
The hotel’s personality, as much as product, is tailored towards each guest’s
Bespoke monthly East End Contemporary Art tours from the hotel. Local and
hard to find galleries and studios are uncovered by guides who are practicing
Local characters and personalities have submitted iPod play lists. The
individuals have been selected for local relevance over celebrity such
as the local “policeman,” “lawyer,” “banker,” “publican,” “fashion designer,”
“artist,” “architect,” “hairdresser.” The selections appear on loan iPods
from the Living Room.
The hotel is a lynch pin between corporate and creative East London.
Regular comedy (Sabotage) and literary (B-Club) events have played host
to the likes of Stephen Merchant, Stuart Lee, Will Self, Nick Hornby and
A new art collection is developing along guest corridors. Works by
local, up-and-coming artists include Petro Chrisostomou and Martina Schmuecker
and curated by local art collective Exhibit-K.
Local luminaries have come together to apply East End relevant quotations
to the spaces of Andaz London under the title of “Eastern Thinking”.
Contributors include Peter Newman, Jonny Woo, Barber Osgerby, Mother, Danny
Sangra, Joe Hunter, Jason Bruges, Joss McKinley and Hannah Martin