September 12, 2007 - Most hoteliers believe that customer engagement is very important to their business. However, highly engaged guests are the exception, not the rule. To truly engage guests, service professionals must know what guests expect, then exceed those expectations…consistently.
“EngageMe…the voice of your customer” is a new product line that captures those expectations. It features a DVD video that can be shown during meetings, workshops, and conferences. The second item is an 18x24 poster which can be displayed throughout the workplace for any organization that is seeking to keep the topic of world-class service high on everyone’s mind.
“To engage means to connect with your customer in a memorable way. It goes beyond just performing service. It’s about creating a total experience that will always be cherished”, said Bryan K. Williams, Chief Service Officer. As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service.
Organizations will be able to order both products by visiting www.engagemenow.com or calling 1-866-208-1749.
About B. Williams Enterprise, LLC
|Also See:||Customer Engagement: Where do we begin? / Byran K Williams / August 2007|
|Engage Me…the Voice of Your Customer / www.engagemenow.com / August 2007|
|B. Williams Enterprise, LLC Launches Engage Me… the Voice of Your Customer / August 2007|
|To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007|
|To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007|
|Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007|
|The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006|
|Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006|