Hotel Online  Special Report


Engage Me…the Voice of Your Customer

September 12, 2007 - Most hoteliers believe that customer engagement is very important to their business. However, highly engaged guests are the exception, not the rule.  To truly engage guests, service professionals must know what guests expect, then exceed those expectations…consistently. 

“EngageMe…the voice of your customer” is a new product line that captures those expectations.  It features a DVD video that can be shown during meetings, workshops, and conferences.  The second item is an 18x24 poster which can be displayed throughout the workplace for any organization that is seeking to keep the topic of world-class service high on everyone’s mind. 

“To engage means to connect with your customer in a memorable way.  It goes beyond just performing service.  It’s about creating a total experience that will always be cherished”, said Bryan K. Williams, Chief Service Officer.  As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service. 

Organizations will be able to order both products by visiting or calling 1-866-208-1749. 

About B. Williams Enterprise, LLC 
B. Williams Enterprise, LLC is a consulting, training, & auditing company which focuses on service excellence. The goal is to assist organizations, in various industries, to enhance their levels of customer service to world-class levels. Additional news and information about the company is available at


B. Williams Enterprise, LLC 
Phone: 240-401-6958 

EngageMe…the voice of your customer 
Phone: 1-866-208-1749 


Also See: Customer Engagement: Where do we begin? / Byran K Williams / August 2007
Engage Me…the Voice of Your Customer / / August 2007
B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007
To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007
To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007
Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007
The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006
Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006

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