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Educational Institute Introduces Four New
Professional Certification Designations
ORLANDO, Fla., July 2007óThe American Hotel & Lodging Educational Institute has introduced four new professional certification designations. The new certifications provide professional development opportunities for hospitality employees at the managerial level, bridging the gap between EIís supervisory level certifications and department head level certifications. 
The new designations are: 
Certified Restaurant Manager (CRM): This program certifies the restaurant or food service manager who has the knowledge and skills that it takes to provide quality food and beverage services that exceed guest expectations, while contributing to the profitability of the food service operation.  
Certified Housekeeping Manager (CHM): This certification validates the housekeeping managerís ability to lead the housekeeping staff in delivering the highest quality of cleaning and care of guest rooms and common areas. It verifies the ability to wisely manage property resources, including inventory control, personnel scheduling, and facility maintenance. 
Certified Maintenance Manager (CMM): This program certifies the property maintenance or facilities maintenance manager who has demonstrated proficiency in maintaining facility equipment, building repair, and preventive maintenance programs, as well as supervising and managing the personnel required to maintain the total facility. 
Certified Front Desk Manager (CFDM): This certification bridges the gap between the front desk supervisor and the front office or rooms division executive. It certifies those who have proven their skills and knowledge in providing quality guest services and managing the multiple responsibilities of the front desk. 
Qualifications for any of these managerial-level certifications include current employment in a qualifying position with at least six months of full-time experience and successful completion of a written examination.  The application fee for any of these certifications is $275.00 for AH&LA members and $350.00 for nonmembers. 
Professional certification from the Educational Institute is the hallmark of excellence in the lodging industry. EI certifies all levels of hospitality employee, from line level and supervisory through managers, department heads, and executives. For information on program requirements and fees or to request an application, call toll-free 888-575-8726 or 407-999-8100.  Or visit EIís Web site at  
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Instituteís mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.



Elizabeth Johnson 
Marketing Manager, Academic and Specialized Markets


Also See: New Edition of Hospitality Today Textbook Now Available / July 2007
Educational Institute to Offer Sunrise Basic Training DVDs / May 2007
Educational Institute Training Content Now Available on iPod® / May 2007
New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006

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