Hotel Online  Special Report

SDC Solutions and MTech Join Development
Forces to Improve Guest Service
IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows

MIAMI AND MANCHESTER, NH —AUGUST 28, 2007 — SDC Solutions, Inc. and MTech today announced a partnership in which both companies will leverage their respective technologies to deliver a superior hospitality solution. As a result, hospitality organizations will benefit from an integrated, proactive approach to guest service that will maximize team efficiency, enhance the guest experience, and ensure guest retention.

“Providing our hospitality customers with tools that increase efficiency and contribute to a positive guest experience is of paramount importance to SDC. Integrating our IntelliDESK PC-based Console with MTech’s Hotel Service Optimization System (HotSOS) clearly brings us one step closer to providing the ultimate hospitality solution,” said Joseph Jarnutowski, president and CEO of SDC Solutions. “Seamless and accurate guest information that is easily accessed and updated in real-time is not a frivolous goal, but a requirement in today’s competitive environment and a necessity to achieve 5 Star/Diamond status. By integrating our two solutions, we are able to provide current and future customers with a best of breed solution that helps them achieve that very goal.”

SDC’s IntelliDESK is a PC-based console solution that functions as a centralized repository for hotel knowledge, automatically updated in real-time thereby reducing the time and effort needed to maintain accurate directory information. Additionally, IntelliDESK enhances operator performance through screen-based interactive functions, including automatic display of incoming calls, single keystroke call transfers, efficient setting of auto and VIP preferences and wake-up calls, automatic launch of emergency procedures and other telephony functions. Ultimately, operator productivity and accuracy is increased while staffing, data entry requirements and overall costs are reduced.
Designed by MTech for multi-hotel enterprise operations and brands, HotSOS—installed in more than 1,200 hotels around the world—creates the ability for any hotel to offer world-class guest service quickly, thanks to smarter management decisions that are based on up-to-the-minute, enterprise-wide business intelligence. Guest-request calls are entered into HotSOS and then dispatched to the person responsible for responding via a wireless device like a pager or cell phone. Then, service orders are automatically updated from the same wireless device. In addition to enabling staff to respond instantly to guest concerns, HotSOS provides an excellent service order tracking mechanism, allowing for pinpointing recurring service inconsistencies.

With the new integration, operators will access HotSOS directly from their IntelliDESK screen, making both applications appear as one to the user. This simplifies training and support and delivers immediate access to critical HotSOS data for a faster, more complete response to guest requests, concerns, and comments. 

According to Luis Segredo, president and CEO of MTech, “Part of the beauty of this integration is that it was accomplished so quickly.  Due to the architecture of the solutions the integration was made possible in a matter of days because no data or logic is replicated in creating the integration. This speaks of the technical prowess of each of our groups and is an exciting indication regarding the direction for future enhancements.”

About SDC Solutions

SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK PC-based Console, IntelliSPEECH® Intelligent Virtual Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emergency Notification, SDC integrates industry standard technologies to provide easy access to centralized directory knowledge. SDC products can be used together as part of a Total Call Handling Solution or individually based on a customer’s needs. For more information, visit

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit


Alberto Santana
Tel: (786) 544-1105

Barb Worcester
Tel: (440) 930-5770

Detta Donoghue
Director, Marketing and Vendor Relations
SDC Solutions, Inc.
(603) 629-4242 

Also See: MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare / February 2007
HotSOS Goes Global with Multiple Language Capability; SaaS Hotel users can operate in multiple languages, including double byte characters while corporate management analyzes data in one set language / February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

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