Hotel Online  Special Report

>.MagiNet Distributes MTech’s HotSOS, Expanding HotSOS
Support in Asia, Middle East and Africa

Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking
and workflow automation tools to its customer base of more than 600 hotels in 40 countries

MIAMI — AUGUST 15, 2007 — MTech has recently teamed with Singapore-based MagiNet to expand distribution of its coveted HotSOS product throughout Asia, the Middle East and Africa. MagiNet provides technology integration services to more than 600 hotels across 40 countries. Offered as a Software-as-a-Service (SaaS) hosted solution, the guest incident tracking and workflow automation tools provided by HotSOS will be sold and deployed by MagiNet while the solution will continue to be hosted and maintained by MTech.

“Through this distribution partnership, everyone wins,” said Luis C. Segredo, president of MTech. “MTech has the opportunity to extend its reach through all of Maginet’s wonderful team.  Maginet has the opportunity to bring more solutions to its vast portfolio of customers, and the customers win most.  Customers get the opportunity to work with one source and save on deployment with regional or local support.”

HotSOS—already installed in more than 1,200 hotels around the world—entered the Asian market last year. Segredo said, however, that it was time to move distribution to a grander scale.  Including its legacy products, MTech has a significant number of customers in Asia, Oceania, and the Middle East, but the markets have been underserved.  This no longer will be the case, due to the MagiNet/HotSOS partnership.

“With its recent enhancements, HotSOS is now the most complete guest-experience management tool on the market, and it additionally includes unparalleled workflow automation,” he said. “With its field-proven support for double-byte characters, this is the tool to bring to these markets.

“Furthermore, MTech always has been a market leader in innovation, and these markets will benefit from regional support of the finest hosted solutions available,” he said.

Harri Makela, MagiNet chief operating officer, concurred.

"MTech solutions leverage existing, cost-effective technologies that maximize efficiency, revenues and guest satisfaction through proactive quality management,” Makela said. “With these simple but powerful applications, we can further strengthen our strategy and reinforce our values and services as a total technology solution provider for hotels.”

MagiNet has a strong core customer base of 5-star hotels and has established long-term relationships with world-class hotel chains, including: Hilton International, Hyatt International, InterContinental, Mandarin Oriental, Marriott, Four Seasons, Shangri-La, and Starwood, to name just a few.

With vision to deliver digital end-to end solution to hotel that optimizes guest in-room entertainment experience, MagiNet offers a variety of solutions that are fully equipped with hospitality features, including: LCD TV, Digital Video-On-Demand and Broadband Connectivity. Starting from initial consultation to continuous service and support MagiNet aims to offer customized technology solution with great flexibility that best suit hotel's need.

Shared vision

“MTech selected Maginet for its excellent reputation and relationships in the markets they serve,” Segredo said. “The company also shares the vision of deploying robust wired and wireless Internet infrastructures that, in addition to guest access, can be used to improve hotel operations with tools like HotSOS.” 

MTech has already taken steps to augment its HotSOS IT infrastructure to support the additional customers and will be counting on Maginet’s Internet connectivity expertise to ensure that HotSOS users continue to enjoy the “local solution” user experience to which they are accustomed no matter where they are in the world.

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit

About MagiNet

MagiNet is one of the largest integrated technology solution providers to the hospitality industry. Since its incorporation in July 1991, MagiNet has experienced rapid and sustained growth, expanding its suite of interactive movie entertainment products to include MagiNet Broadband Solutions and LCD TV. With the head office located in Singapore and subsidiaries worldwide, MagiNet services more than 600 hotel properties, supporting in excess of 200,000 rooms over 40 countries in Asia Pacific, Middle East, Africa and Europe. 

In considering the inevitable convergence of quadruple-play technology over Internet Protocol (“IP”) based platform, MagiNet is positioned to offer the preeminent solutions of Broadband Connectivity, Digital Video on Demand (DVOD), LCDTV and Voice solutions to fulfill the demands of business travelers while integrating the unique requirements of each hotel.


Alberto Santana
Director of Sales
Tel: (786) 544-1105

Barb Worcester
Tel: (440) 930-5770

Also See: SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare / February 2007
HotSOS Goes Global with Multiple Language Capability; SaaS Hotel users can operate in multiple languages, including double byte characters while corporate management analyzes data in one set language / February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
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Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
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Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
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