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Mandatory “Bell Gratuity” and “Housekeeping Gratuity” Charges
Subject of Class Action Filed Against Starwood Hotels

May 16, 2007 - On April 30, 2007, Gordon Tilden Thomas & Cordell LLP and Mundt MacGregor LLP, on behalf of plaintiff James Schulevitz, filed a class action lawsuit in the Superior Court of Washington for King County (Seattle) against Starwood Hotels & Resorts Worldwide, Inc. 

The lawsuit seeks certification of a nationwide class of consumers from whom Starwood collected mandatory “Bell Gratuity” charges or mandatory “Housekeeping Gratuity” charges, in addition to the quoted rate for a room at certain Starwood hotels. The lawsuit alleges that Starwood breached its lodging contracts with its guests by imposing these additional mandatory charges above and beyond the per-night room rate agreed upon at the time of reservation. The lawsuit also alleges that Starwood violated consumer protection laws and was unjustly enriched by engaging in this alleged practice.

The class action seeks to represent all persons who: (a) stayed for one or more nights lodging at a Starwood hotel; (b) were charged a “Bell Gratuity” or a “Housekeeping Gratuity” in addition to the quoted per-night room rate; and (c) paid such “Bell Gratuity“ or a “Housekeeping Gratuity.”

Reservation Confirmation
Exhibit A

Plaintiff's Bill
Exhibit B



The Class Action Complaint may be accessed at

For more information, or if you believe that you may be a member of the putative class or were affected by these practices, please contact J.D. Stahl ( of Mundt MacGregor LLP, or Jeff Thomas ( or Mark Wilner ( of Gordon Tilden Thomas & Cordell, LLP.



Mr. Jeff Thomas
Mr. Mark A. Wilner
Gordon Tilden Thomas & Cordell, LLP
1001 4th Ave., Suite 4000
Seattle, Washington 98154


Also See: Dining Patron Refuses to Leave Mandatory Tip Due to Poor Food, Service; Restaurateur Calls the Cops and Patron Charged with Theft of Service / September 2004
Hotels Charging Fees and Surcharges for Just About Anything; PwC Forecasting 7% Increase for U.S. Lodging Industry in 2006 / March 2006

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