News for the Hospitality Executive
|May 2, 2007 - Two Navy Lodges have
been awarded the Meritorious Award and the Golden Pineapple Award from
the American Hotel and Lodging Association Educational Institute (AHLA
EI). These honors are presented by the AHLA EI based on exemplary
achievement in the hospitality industry.
The Meritorious Award is the highest award given by the American Hotel and Lodging Association Educational Institute. It is given to a lodging facility that has shown continuous improvement in guest satisfaction, participated in the Performance Plus training for a minimum of six years and has already received the Performance Plus Gold Award. Only three to five awards are given annually throughout the world. The winner was the Navy Lodge Brunswick, Maine. Navy Lodge Manager, Bonnie Dumont, accepted this award on behalf of her entire staff from Roy Kennington, CEO and President, AHLA EI.
“I was delighted that the Navy Lodge Brunswick won this award, especially because the worldwide competition was so fierce,” said Dumont. “It is truly a great honor. Everyone here is very excited to receive this award. Each and every associate put more than a year’s worth of work into this.”
The Golden Pineapple Award recognizes hotels that achieve exceptional standards by placing a high value on professional development, training and continued education with the results of increased guest satisfaction and associate certification. This year’s award was presented to India Austin, manager, Navy Lodge Little Creek, Va.
"Winning the American Hotel and Lodging Association
Educational Institute’s Golden Pineapple award is a true testament to the
ambition and dedication of the entire staff of Navy Lodge Little Creek,”
said Austin. “Each member of our team studied hard and mastered various
areas of the hotel industry with the goal of becoming well rounded and
to ultimately provide our guests with the best customer service possible."
NEXCOM Recognizes Navy Lodges and Navy Lodge Managers and Associates
Rear Adm. Robert E. Cowley, III, Commander, Navy Exchange Service Command (NEXCOM) recognized various Navy Lodges as well as Navy Lodge managers and associates with a number of awards for 2006. More than 60 managers and corporate officials gathered in Orlando, Fla., in April to receive the awards, share experience and participate in hospitality workshops at the Navy Lodge Worldwide Conference. All of the awards are based on a Navy Lodge’s service to the guest, ambiance, value for the money, cleanliness, family friendliness, and facilities.
NEXCOM’s Vice President and Director, Navy Lodge
Program, Michael Bockelman, asserts, “Every Navy Lodge and its team members
work extremely hard to deliver the ultimate in guest satisfaction for which
the Navy Lodge is known. Everything they do – from a warm greeting
and a clean room to a comfortable bed for every military service member
each night, and the outstanding guest service in between enable all of
our guests to be more productive – is a sign of why the military service
members love the Navy Lodge.”
The Outstanding Service Courtesy Award recipients (OSCAR) for 2006 are Navy Lodge Fort Worth, Texas, and Navy Lodge Gulfport, Miss.
The Hospitality Award recognizes Navy Lodge facilities with the highest marks for a variety of guest services rated by guests. Winners for 2006 are Navy Lodge New London, Conn., in the large category; Navy Lodge Forth Worth, Texas; in the medium category; and Navy Lodge Gulfport, Miss., in the small category.
The Associate of the Year award is presented to the individual associate rated the best in helping guests as well as other associates. Apelia Atofau of Navy Lodge Monterey, Calif., was the most praiseworthy associate for 2006.
Navy Lodge 2006 Marketer of the Year was awarded to Frank Klages, manager, Navy Lodge Everett, Wash.
The Manager of the Year award went to Linda Bird, Navy Lodge Kings Bay, Ga., and Bonnie Dumont, Navy Lodge Brunswick, Maine, who received the high marks for outstanding guest and customer satisfaction in both internal and external areas.
Navy Lodge Mayport, Fla., received the Associate Satisfaction Award for 2006. This award is presented to the Navy Lodge with the highest Associate Satisfaction Index score.
According to Bockelman, the awards were well deserved and attributes the Navy Lodges’ success to over 35 years of dedication and pride in the quality of services provided by its associates.
The Navy has over 43 Navy Lodges and Inns worldwide. Navy Lodge guests save an average of 40 percent compared to civilian hotels. The program provides $40 million in direct savings to the Navy and its guests. Reservations may be made at www.navy-lodge.com or toll free 800-NAVY-INN.
|Also See:||The Navy Lodge Program Opens its 43rd Lodge at Naval Air Station in Willow Grove, Pennsylvania / April 2005|
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