Hotel Online  Special Report




Michael D. Allen Appointed General Manager 
at The Providence Biltmore
Allen Brings More than 23 Years of Experience to his New Role at Providence’s Most Historic Luxury Hotel

PROVIDENCE, Rhode Island, May 29, 2007 – Grand Heritage Hotel Group announced that Michael D. Allen has been named General Manager of the Providence Biltmore Hotel, the hotel that for more than 85 years has been synonymous with luxury, history and the culture in Rhode Island’s capital city. In his position, Allen will be responsible for all operations at the hotel, including the property’s front and back office, reservations and guest services, as we all as marketing, sales and promotions. 

John Cullen, President of Grand Heritage, said, “We are delighted to welcome Michael Allen to the Providence Biltmore, the leading luxury hotel in the Providence market.” He concluded, “After an extensive search, we believe that Michael’s long experience in all facets of luxury hotel management make him the right person to lead this important hotel – and we look forward to an outstanding future.”

Mr. Allen, who is a graduate of the sports and hotel management program at the University of Massachusetts Amherst, comes to the Providence Biltmore from his most recent position as General Manager at the Intercontinental Milwaukee. Prior to that, he served as General Manager at the Inn and Spa at Loretto, Santa Fe, after having been promoted to that position from GM at the Grove Isle Hotel & Spa, Coconut Grove, Florida. Allen’s New England roots run deep, as he served as General Manager of Nantucket Island Resorts, including the White Elephant, Harbor House Village, The Wharf Cottages and Harbor View Inn. He has also worked at Interstate Hotels Corporation and the Marriott Corporation. Allen is married with three children and will reside in the Providence area.

Allen said, “I am delighted and honored to assume the position of General Manager at the Providence Biltmore, one of the most distinguished hotels in New England.” He concluded, “There are few hotels anywhere, that offer the Biltmore’s sense of style, sophistication, history and privileged place within a community - I look forward to working with associates at the hotel, partners in the community and of course, with senior management at Grand Heritage, to build upon and enhance that legacy.” 

About the Providence Biltmore
Known as “The Grand Dame of Providence" for more than 85 years, the Providence Biltmore Hotel is the epitome of charm and elegance. Located in the heart of Rhode Island’s Capital City, the hotel is in close proximity to all that the city has to offer. It is the preferred destination for the discerning traveler looking for a quality experience and impeccable service, combining historic flair with modern conveniences and luxuries. The hotel offers 290 richly appointed guest rooms and suites, including 160 junior suites, all featuring King or California King Beds. More than $14 million in renovations have restored the hotel to its original standing as Providence’s preeminent luxury hotel. In addition, guests can now enjoy the finest upscale dining and spa experiences, through McCormick and Schmick’s seafood restaurant and the Red Door Spa, both located immediately off the hotel lobby.

About Grand Heritage Hotel Group
Grand Heritage Hotel Group, LLC, is one of the nation’s premier owner/operators of luxury hotels and resorts. Grand Heritage was founded in 1989 by John W. Cullen to enhance the value of historic properties that suffered from lack of branding and boutique management expertise. Since that time, the company has built a proven track record of successful turnarounds for historical and one-of-a-kind properties and resorts. Grand Heritage Hotel Group currently manages or owns The Avalon Hotel and Spa and The Governor Hotel in Oregon; Providence Biltmore Hotel and The Chanler at Cliff Walk in Rhode Island; Mission Point Resort, Mccamly Plaza, Treetops Resort and Royal Park hotels in Michigan; The Stanley Hotel in Colorado; Swan Lake Resort in Indiana; and the Casa Del Mar in Mexico. The company is presently developing numerous international properties—in the United Kingdom, France, Germany, Italy, the U.S., the Caribbean, Mexico and Bermuda—under its Grand Heritage Residence Club brand.  For more information, visit


Michael Frenkel


Also See: A Case Study in Interiors: When Renovating, Ambiance Can Equal Competitive Set Dominance / John Cullen & Anthony DiGuiseppe / March 2007



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