News for the Hospitality Executive
|PARIS (May 7, 2007) ---- Carlson Hotels Worldwide honored
its top-performing hotels, managers and employees at the company's annual
business conference this week in Paris. Following are highlights
of the top award winners for Radisson Hotels & Resorts®, Park Plaza®
Hotels & Resorts, Country Inns & Suites By Carlsonsm and
Radisson Hotels & Resorts honored 42 of its hotels and resorts with its prestigious President's Award, based on performance in 2006. The award-winning hotels were selected from among over 240 Radisson properties in The Americas, Asia Pacific and a portion of the United Kingdom. The top-performing President's Award hotel for 2006, the Radisson On John Deere Commons-Moline, was recognized as the best of the best with the coveted Pinnacle Award. The President's and Pinnacle award-winning hotels excelled in property quality and cleanliness, property management, marketing and sales, leveraging the revenue generating tools of the brand and delivering total guest satisfaction.
Country Inns & Suites By Carlson presented its 2006 Top Pinnacle Award to the Country Inn & Suites in Summerville, S.C. This award is presented to the property that displayed outstanding sales and marketing efforts, distinguished itself with a high level of commitment to guest service, supported the Country Inns & Suites brand and has had exceptional financial success.
The Pinnacle Award for the Park Inn brand recognizes the hotel that demonstrated its commitment to guest service by consistently receiving scores of at least 90 percent in qualifying criteria during its annual QualityPerformance Review. The Park Inn in Santa Fe, N.M., was selected as the 2006 winner based on a vision that includes: Focus on the Customer; Provide Individualized Marketing and Services; and Empower Employees.
Park Plaza Hotels & Resorts awarded a Guest's Choice Award to the Park Plaza Hotel Bloomington, Minn. This award recognizes the hotel that delivers the best overall guest service noted by top scores from guests indicating that they would stay again, the lowest number of guest complaints, and overall responsiveness to guest concerns. Park Plaza awarded the Park Plaza Hotel Oshkosh, Wisc. with the Aspire Award, based on the biggest improvement in revenue generated per available room (RevPAR), guest service and quality assurance scores from 2005 to 2006.
White Glove Awards for 2006 were awarded to the Radisson Fort McDowell Resort & Casino in McDowell, Ariz., the Park Plaza Hotel Bloomington, Minn. and the Country Inn & Suites in Lewisburg, Penn. The White Glove Award is given annually to those hotels that achieve top scores on both guest room cleanliness and bathroom cleanliness as voted on by guests. Clean Spirit Awards, given to the hotels that show the greatest improvement in cleanliness from the prior year, were presented to the Radisson Suite Hotel St. Cloud, Minn., the Park Plaza Hotel Phoenix North and the Country Inn & Suites in Cartersville, Ga.
Top General Managers
Tom Murray, general manager of the Country Inn & Suites Des Moines West, was honored with the Esprit Award as Country Inns & Suites By Carlson's 2006 General Manager of the Year. The award is presented to the general manager who has provided the highest standards of leadership, particularly in the areas of sales and profit achievement, guest service and human resource development.
The General Manager of the Year for the Park Inn brand is Kelly Lajoie of the Park Inn Hickory, N.C. Lajoie was selected for her leadership excellence, which creates an engaging work environment that attracts and retains employees that are empowered to help the hotel achieve success. Lajoie has maintained superior performance at her hotel with little staff turnover.
Radisson Hotels & Resorts awarded General Manager Marla Preston of the Radisson Plaza Hotel Saskatchewan, Regina the brand's top manager award in The Americas. The Esprit Award is awarded annually to the top manager who establishes a high level of employee and guest engagement is recognized for excellence in guest services, RevPAR and profit growth, and who is an active participant within the brand. Under Preston's leadership, the hotel has received the President's Award for 7 consecutive years as well as AAA's Four Diamond Award. Preston has acted on many provincial and city boards in Regina and is an active volunteer with The Hospital Foundation of Regina, the YMCA, and the Canadian Cancer Society.
Employees of the Year
Radisson selected Fred Hughes, Safety & Loss Prevention Officer at the Radisson Plaza Hotel & Suites in Kalamazoo, Mich., as the company's 2006 Employee of the Year. Hughes was chosen for his commitment to quality work, demonstration of a Yes I Can! attitude, and ability to create meaningful and positive experiences for guests and fellow employees.
Country Inns & Suites' Employee of the Year Award was presented to Crystal Williams, Assistant General Manager at the Country Inns & Suites By Carlson in Jacksonville, Fla. Williams was the employee who by attitude and action most displayed the spirit of Country Hospitality in 2006, and is considered a team player who consistently goes beyond the call of duty to satisfy guests.
Minneapolis-based Carlson Hotels Worldwide includes five hotel brands, totaling more than 945 hotels in 71 countries. Hotel brands include: Regent Hotels & Resorts (www.regenthotels.com), one of the most respected brands in the luxury segment of the lodging industry; Radisson Hotels & Resorts® (www.radisson.com), one of the world's leading upscale hotel companies with 400 locations in 63 countries; Park Plaza® Hotels & Resorts (www.parkplaza.com), positioned in the mid-scale segment of the full-service hotel category, has 44 hotels globally and is known for its great value and customer-focused service culture; Country Inns & Suites By Carlson® (www.countryinns.com), one of the fastest growing, mid-tier lodging chains with over 410 locations offering excellent value with upgraded services and amenities; and Park Inn® (www.parkinn.com), with 85 hotels worldwide, is a unique emerging hotel brand offering a relaxed environment in the economy category and is poised for aggressive global growth.