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Internet Mystery Shopping
Increase group rooms and catering revenues by measuring
response time and assessing the competition
Dallas, TX June 25, 2007 – Revenue Source One announced today that the company would begin providing Internet Mystery Shopping in July.  

Jay Delerno, President of Revenue Source One said, “we are offering this new Mystery Shopping service in addition to the current telephone Mystery Shopping we provide for reservations and sales/catering.  All of the services we offer utilize state of the art technology and this new service is no exception.”

 Mr. Delerno went on to say, “the Internet is playing an ever increasing role in the booking of group rooms and catering business.  This new service we are offering will assist management to better understand the response time to clients as well as the specific information that is being provided to a client.”

The new service offers the following:

  • Group and Catering shops are performed using the Internet.
  • Revenue Source One sends a quest for proposal/information to the hotel via e-mail.
  • Reporting includes information provided by the hotel as well as correspondence time lines.  Custom reporting is available upon request.
  • Hotel responses are tracked and reporting is done to the designated person at the property, corporate office or both.
The new service will also offer Internet Mystery Shops to competitors.

Some benefits of Internet Mystery Shopping of the competition are:

  • To assess the skills and response time of the sales and catering staff at your competitors. 
  • To identify salespeople at the competition with superior sales skills so they can be hired when needed.
  • To determine the sales skill level of a potential new hire. 
  • To understand the room rates being quoted over certain times of the year.
  • To understand meeting room rentals/setup charges.
  • To understand what is being said about your hotel when it is mentioned as a possible competitor.          

About Revenue Source One: Revenue Source One was founded in 1987 and is the only hospitality consulting company offering Internet Based Mystery Shopping. The company also offers improved room pricing strategies via a computerized Rate and Competition Analysis Pricing Model (Rate Razor). Other services offered include sales and marketing consultation and market research to the hospitality industry. Details of the company's computerized Rate and Competition Analysis Pricing Model and a complete list of past and current clients for all services can be viewed at the company's web site



 Jay Delerno
(817) 283-7685


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