Hotel Online  Special Report


SaaS a Success for MTECH Customers

MTech has grown its offering to meet growing customer demands at a swift
pace in great part because of the benefits of hosted solutions.
See more in Booth 1028 at HITEC!

MIAMI —JUNE 22, 2007 — Attendees of the 35th Annual Hospitality Industry Technology Exhibition & Conference (HITEC) are encouraged to stop by Booth 1028 to see the latest technology innovations from MTech.  As the industry’s leading Software as a Service (SaaS) guest incident tracking and workflow automation provider, MTech has been able to demonstrate the power of the SaaS model.

While simultaneously deploying several hundred new customers this year, MTech has grown its solutions portfolio at an unparalleled pace.  New customers have brought new ideas. The SaaS model has allowed MTech to focus development instead of site based deployment. The resulting collection of new HotSOS modules and applications are being showcased at HITEC. 

  • Users can employ the HotSOS.WEBlog module to act as an enterprise level Manager on Duty (MOD) log. Gone are the archaic log books which are replaced by enterprise access to operations logs from each hotel in a group.
“With HotSOS.WEBlog, hotels can have all of its managers reporting into a propertywide log that is filtered by location and employs all of HotSOS’s security,” said Bill Anllo, VP of Customer Experience at MTech. “The result is that one simple chronological report of the day’s operations can be run. Users can also log HotSOS guest incidents from this module, making it an invaluable tool to share information on-property or across an enterprise.”
  • HotSOS and PMWorks now have a touch screen interface.  Packaged as TACT (Touch Activated Communications Terminal) and aimed at select service hotels, TACT gives just the right amount of functionality to select service hotels to ensure guest incidents are resolved while the guest is in-house.  An impressively simple touch screen interface makes it possible. TACT addresses a segment of the market that has previously gone underserved. 
“Historically, applications like this were too expensive,” he said. “Now, the SaaS model changes everything.”
  • HotSOS development has continued at a significant pace. Since last HITEC two HotSOS version updates have been delivered to all 1,200 customers. In total, more than 200 enhancements were made to the application, including automated foreign language support from all touch-points and a re-engineering of the guest history store. The new guest history repository can now integrate seamlessly with a customer’s own CRM system or can act as a CRM system of its own, and these are just two of over 200 enhancements.  An interface shown at HITEC last year for Vocera, the unique communications devices, also was Vocera certified after being field tested for more than one year.
  • The QIC (Quality Inspection Console) housekeeping application that was released last year has now been proven and enhanced based on user feedback.  “We started last year with a Windows mobile application for logging inspections.  Now, inspections can be logged and scored in seconds using any telephone.  Building upon our telephone data entry experience, the process has been streamlined to make it faster, with greater language support, and without the need to buy additional hardware,” said Bill Anllo. 
“There are more developments not ready for release yet, and these are all possible because the SaaS model allows us to focus on development and not installation,” Anllo said. “As a result, MTech has been and will continue to be the leader in innovation for the markets we serve.  Expect the value brought by applications like HotSOS to continue to grow as development continues.”

MTech invites anyone interested in learning more about these SaaS tools to stop by Booth 1028. The MTech team will be on hand to instruct attendees on the new ways MTech will help them to provide better guest service. To pre-schedule an appointment, call (305) 256-0429.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit


Alberto Santana
Director of Sales
Tel: (786) 544-1105

Barb Worcester
Tel: (440) 930-5770

Also See: MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare / February 2007
HotSOS Goes Global with Multiple Language Capability; SaaS Hotel users can operate in multiple languages, including double byte characters while corporate management analyzes data in one set language / February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

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