MIAMI �JUNE 22, 2007 � Attendees of the 35th
Annual Hospitality Industry Technology Exhibition & Conference (HITEC)
are encouraged to stop by Booth 1028
to see the latest technology innovations from MTech. As the industry�s
leading Software as a Service (SaaS) guest incident tracking and workflow
automation provider, MTech has been able to demonstrate the power of the
SaaS model.
While simultaneously deploying several hundred new customers this year,
MTech has grown its solutions portfolio at an unparalleled pace.
New customers have brought new ideas. The SaaS model has allowed MTech
to focus development instead of site based deployment. The resulting collection
of new HotSOS modules and applications are being showcased at HITEC.
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Users can employ the HotSOS.WEBlog module to act as an enterprise
level Manager on Duty (MOD) log. Gone are the archaic log books which are
replaced by enterprise access to operations logs from each hotel in a group.
�With HotSOS.WEBlog, hotels can have all of its managers reporting
into a propertywide log that is filtered by location and employs all of
HotSOS�s security,� said Bill Anllo, VP of Customer Experience at MTech.
�The result is that one simple chronological report of the day�s operations
can be run. Users can also log HotSOS guest incidents from this module,
making it an invaluable tool to share information on-property or across
an enterprise.�
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HotSOS and PMWorks now have a touch screen interface. Packaged as
TACT
(Touch Activated Communications Terminal) and aimed at select service hotels,
TACT
gives just the right amount of functionality to select service hotels
to ensure guest incidents are resolved while the guest is in-house.
An impressively simple touch screen interface makes it possible. TACT
addresses a segment of the market that has previously gone underserved.
�Historically, applications like this were too expensive,� he said. �Now,
the SaaS model changes everything.�
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HotSOS development has continued at a significant pace. Since last HITEC
two HotSOS version updates have been delivered to all 1,200 customers.
In total, more than 200 enhancements were made to the application, including
automated foreign language support from all touch-points and a re-engineering
of the guest history store. The new guest history repository can now integrate
seamlessly with a customer�s own CRM system or can act as a CRM system
of its own, and these are just two of over 200 enhancements. An interface
shown at HITEC last year for Vocera, the unique communications devices,
also was Vocera certified after being field tested for more than one year.
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The QIC (Quality Inspection Console) housekeeping application that
was released last year has now been proven and enhanced based on user feedback.
�We started last year with a Windows mobile application for logging inspections.
Now, inspections can be logged and scored in seconds using any telephone.
Building upon our telephone data entry experience, the process has been
streamlined to make it faster, with greater language support, and without
the need to buy additional hardware,� said Bill Anllo.
�There are more developments not ready for release yet, and these are all
possible because the SaaS model allows us to focus on development and not
installation,� Anllo said. �As a result, MTech has been and will continue
to be the leader in innovation for the markets we serve. Expect the
value brought by applications like HotSOS to continue to grow as development
continues.�
MTech invites anyone interested in learning more about these SaaS tools
to stop by Booth 1028. The MTech team will be on hand to instruct attendees
on the new ways MTech will help them to provide better guest service. To
pre-schedule an appointment, call (305) 256-0429.
About MTech
Since
1993, MTech has developed and installed solutions to help hotels work smarter
� not harder. The company is on track to double its client base to more
than 1,200 hotels this year with the introduction of HotSOS (pronounced
�hot sauce�) � comprising a suite of Internet-enabled, enterprise-level
quality and customer relationship management applications available on
a subscription basis. The company�s Espresso! client server/site-based
quality management software suite and PM-Works Internet-based preventive
maintenance-centric solution (also integrated as a subset of HotSOS) have
been market leaders for more than a decade. MTech�s solutions are uniquely
positioned and proven to help hotels improve communications, increase productivity,
and maximize guest satisfaction. Unique telephone, email and alphanumeric
paging interfaces improve overall workflow and communication between departments
and streamline data collection and dispatching processes. Production, sales,
pre-installation, and ongoing world-class service and support are provided
from the company�s headquarters in Miami. For more information on the company,
please visit www.m-tech.com. |