CRM Leader to Showcase Mobile Guest Response,
Housekeeping Work Inspection Applications
|SEATTLE—June 20, 2007—Diversified Computer Corp., maker of GuestWare,
announced that it will showcase its guest response and housekeeping work
inspection applications for Windows Mobile-powered handheld devices at
HITEC. The demo will take place at the Microsoft Corp. booth (#409) and
also at the GuestWare booth (#1024). HITEC, the lodging industry’s annual
technology exposition and conference, will be held June 25 to 28 at the
Orange County Convention Center in Orlando.
“We are pleased to have GuestWare in our HITEC booth showcasing how its mobility solutions, utilizing Microsoft technologies, can help hoteliers and their employees improve operations, increase productivity and deliver better service to their guests,” says Matthew Shigenobu Muta, industry director for Microsoft’s Worldwide Hospitality Group.
“By using wireless devices powered by Windows Mobile and GuestWare, hoteliers will have the ability to take guest satisfaction to an even higher level,” adds Mike Benjamin, vice president of Seattle-based Diversified Computer Corp. “Many of the hotel processes tracked in GuestWare are very well suited for wireless mobile deployment. These include requests for housekeeping, bell, valet, engineering and room service, as well as inspections. Hotels benefit from higher employee productivity and improved management information.”
Guest Response System Goes Mobile
GuestWare’s SmartRunner application for Windows Mobile-powered handheld devices enables an associate in a hotel to use two-way text messaging to accept and close a guest request from a mobile device. Work orders also can be generated. Messages can be configured to include the room number, guest name, and the request or problem. Every guest request logged into GuestWare streamlines work flow and provides valuable information for follow-up and process improvement.
For housekeeping, Diversified Computer Corp. is introducing a new application for Windows Mobile devices that will make it easy for housekeeping managers to inspect rooms. On the mobile device, either wirelessly or through batch synchronizing, managers will be able to scroll through a checklist and flag deficiencies as rooms are inspected. Management reports will support training and quality initiatives.
“Guest response and housekeeping are just the beginning,” Benjamin says. “These new innovations are all driven toward increasing the number of staff-reported issues and decreasing the number of guest-reported ones.”
GuestWare back-of-the-house applications have been used by hundreds of hotels for years to track and monitor guest requests and incidents, and to schedule and track work orders and preventive maintenance. These applications have helped hoteliers deliver outstanding guest service, lower operating costs, improve employee performance, eliminate recurring problems and improve operational efficiency.
GuestWare, developed, marketed, implemented and supported by Diversified Computer Corp., Seattle, provides property and enterprise CRM solutions specifically to the lodging industry with more than 15 PMS interfaces and more than 700 hotel customers. GuestWare enables hotels and management companies to streamline and enhance service delivery and guest recognition processes. GuestWare was the first company to develop a comprehensive Rapid Response problem resolution system integrated with guest recognition and essential to successful customer relationship management. For more information, go to www.guestware.com, or contact Mike Benjamin at (888) 504-8378.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
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|Hotel Information Systems, GuestWare Introduce Two-Way Interface; Advancement Ensures Data in GuestWare, PMS Remain Synchronized / October 2006|
|Radios, Text Pagers, Cell Phones…So Many Devices, So Much Confusion; Compelling Reasons for a Single Wireless Communication Platform / September 2006|
|Guest Satisfaction Not a Gamble at Tropicana Resort & Casino with Help of GuestWare / June 2006|
|Merritt Hospitality Expands GuestWare Commitment to 10 Hotels; Software Selected to Strengthen Customer Loyalty, Overall Guest Satisfaction / April 2006|
|Two Outrigger Hotels Select GuestWare to Manage Guest Response, Guest Recognition Processes; Island Level of Hospitality Expected to Reach New Heights at Oahu-Based Properties / September 2005|
|GuestWare Leverages SpectraLink Wireless Telephones to Improve Rapid Response Time; In-building Wireless Telephone System Increases Productivity, Provides Greater Guest Satisfaction / July 2005|
|GuestWare Unveils New SmartRunner for Pocket PC and Java-Enabled Cell Phones at HITEC; Application Adds Speed, Functionality to Industry’s Leading Rapid Response System / June 2005|
|Diversified Computer Corp. Moves GuestWare Headquarters to Seattle’s Futuristic, High-Tech Fisher Plaza; Cites Increased Demand for Safe and Secure Data Hosting / February 2005|
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|Las Vegas’ Tropicana Resort and Casino Goes ‘Live’ With GuestWare; Sister Hotel in Atlantic City Touts CRM Software’s Benefits / August 2004|
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|Six Sigma Black Belt Hired to Sell Industry Leading GuestWare Software / April 2004|
|Downtown Houston’s Hotel ICON, Benchmark Hospitality’s First Personal Luxury Hotel Property, Installs GuestWare to Enhance Personalized Service / April 2004|
|Turning Problems into Opportunities: Guest Response Systems Provide the Data Needed to Eliminate Defects, Improve Processes and Increase Guest Satisfaction / December 2003|
|Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars / November 2003|
|GuestWare, Arch Wireless Form Alliance to Provide Powerful Two-Way Messaging Solution / June 2003|
|GuestWare Unveils Enterprise, its Systemwide CRM Solution, at HITEC / June 2002|
|Case Study: Monterey Plaza Hotel & Spa’s GuestWare Guru Pushes Software to its Limit / April 2003|
|GuestWare, Kor Hotel Group Partner to Deliver Powerful, Personalized Service / March 2003|
|GuestWare Helps Streamline, Untangle Blue Mountain Ski Resort’s Guest Response Processes / Feb 2003|
|Case Study: Kimpton Implements GuestWare’s Enterprise to Provide Powerful Guest Service / June 2002|
|Customer-Relationship Management Software Helps Salt Lake City's Hotel Monaco Beat the Competition / April 2002|
|GuestWare Propels Peabody Orlando to National AH&LA Guest Relations Award / April 2002|
|Kimpton Hotel & Restaurant Group Installs GuestWare to Improve Guest Loyalty Program / July 2001|