GuestWare Going Mobile with Microsoft at HITEC  
CRM Leader to Showcase Mobile Guest Response, 
Housekeeping Work Inspection Applications
SEATTLE—June 20, 2007—Diversified Computer Corp., maker of GuestWare, announced that it will showcase its guest response and housekeeping work inspection applications for Windows Mobile-powered handheld devices at HITEC. The demo will take place at the Microsoft Corp. booth (#409) and also at the GuestWare booth (#1024). HITEC, the lodging industry’s annual technology exposition and conference, will be held June 25 to 28 at the Orange County Convention Center in Orlando.

“We are pleased to have GuestWare in our HITEC booth showcasing how its mobility solutions, utilizing Microsoft technologies, can help hoteliers and their employees improve operations, increase productivity and deliver better service to their guests,” says Matthew Shigenobu Muta, industry director for Microsoft’s Worldwide Hospitality Group.   

“By using wireless devices powered by Windows Mobile and GuestWare, hoteliers will have the ability to take guest satisfaction to an even higher level,” adds Mike Benjamin, vice president of Seattle-based Diversified Computer Corp. “Many of the hotel processes tracked in GuestWare are very well suited for wireless mobile deployment. These include requests for housekeeping, bell, valet, engineering and room service, as well as inspections. Hotels benefit from higher employee productivity and improved management information.”

Guest Response System Goes Mobile

GuestWare’s SmartRunner application for Windows Mobile-powered handheld devices enables an associate in a hotel to use two-way text messaging to accept and close a guest request from a mobile device. Work orders also can be generated. Messages can be configured to include the room number, guest name, and the request or problem. Every guest request logged into GuestWare streamlines work flow and provides valuable information for follow-up and process improvement.

For housekeeping, Diversified Computer Corp. is introducing a new application for Windows Mobile devices that will make it easy for housekeeping managers to inspect rooms. On the mobile device, either wirelessly or through batch synchronizing, managers will be able to scroll through a checklist and flag deficiencies as rooms are inspected. Management reports will support training and quality initiatives.

“Guest response and housekeeping are just the beginning,” Benjamin says. “These new innovations are all driven toward increasing the number of staff-reported issues and decreasing the number of guest-reported ones.”

GuestWare back-of-the-house applications have been used by hundreds of hotels for years to track and monitor guest requests and incidents, and to schedule and track work orders and preventive maintenance. These applications have helped hoteliers deliver outstanding guest service, lower operating costs, improve employee performance, eliminate recurring problems and improve operational efficiency.

About GuestWare:

GuestWare, developed, marketed, implemented and supported by Diversified Computer Corp., Seattle, provides property and enterprise CRM solutions specifically to the lodging industry with more than 15 PMS interfaces and more than 700 hotel customers. GuestWare enables hotels and management companies to streamline and enhance service delivery and guest recognition processes. GuestWare was the first company to develop a comprehensive Rapid Response problem resolution system integrated with guest recognition and essential to successful customer relationship management. For more information, go to www.guestware.com, or contact Mike Benjamin at (888) 504-8378.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.



Mike Benjamin, Vice President
Diversified Computer Corp.
(888) 504-8378
E-mail: mike.benjamin@guestware.com

Glenn Hasek, President
Hasek Communications
(440) 243-2055; cell: (216) 702-0334
E-mail: hasekcom@aol.com

Also See Guest Satisfaction Crests at Two Outrigger Hotels; Oahu Properties Transform Guest Response Processes with Help of GuestWare / April 2007
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Hotel Information Systems, GuestWare Introduce Two-Way Interface; Advancement Ensures Data in GuestWare, PMS Remain Synchronized / October 2006
Radios, Text Pagers, Cell Phones…So Many Devices, So Much Confusion; Compelling Reasons for a Single Wireless Communication Platform / September 2006
Guest Satisfaction Not a Gamble at Tropicana Resort & Casino with Help of GuestWare / June 2006
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Two Outrigger Hotels Select GuestWare to Manage Guest Response, Guest Recognition Processes; Island Level of Hospitality Expected to Reach New Heights at Oahu-Based Properties / September 2005
GuestWare Leverages SpectraLink Wireless Telephones to Improve Rapid Response Time; In-building Wireless Telephone System Increases Productivity, Provides Greater Guest Satisfaction / July 2005
GuestWare Unveils New SmartRunner for Pocket PC and Java-Enabled Cell Phones at HITEC; Application Adds Speed, Functionality to Industry’s Leading Rapid Response System / June 2005
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Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars / November 2003
GuestWare, Arch Wireless Form Alliance to Provide Powerful Two-Way Messaging Solution / June 2003
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GuestWare Helps Streamline, Untangle Blue Mountain Ski Resort’s Guest Response Processes / Feb 2003
Case Study: Kimpton Implements GuestWare’s Enterprise to Provide Powerful Guest Service / June 2002 
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