| Agoura Hills, California � June 18, 2007 � Gold
Key Solutions, developers of The
Concierge Assistant® software system, announced it was selected
by Capella Hotels & Resorts for use at all of the chain�s new ultra-luxury
properties throughout the world. Capella will use The Concierge Assistant
hotel
system software to standardize and streamline the highest quality guest
service. The chain�s first property, Schloss Velden, a Capella Hotel,
opened in May 2007 and two more Capella openings are forecast before year-end,
�Capella Hotels & Resorts is establishing a new benchmark for hospitality luxury and guest service,� said Scott Rohm, Senior Vice President of Operations for Capella. �In addition to Capella�s spectacular locations, our team of Personal Assistants will be proactive in providing guests with every need during their stay. Capella will use The Concierge Assistant software for all its properties to help it manage guest relationships, develop itineraries for guest scheduling for dining, spa and other services to give guests the most personalized attention.� Rohm explained Capella is different from the usual luxury hotel in one key area. It replaced the common public-area concierge position with professionally trained Personal Assistants that are positioned in each property�s well-appointed private sitting room, which is a comfortable area maintained exclusively for guests. Newton Gore, President of Gold Key Solutions, said, �Today�s discerning guests expect more from a luxury property than in the past. Capella recognizes this need and is addressing it with a balance of beautiful boutique hotels in stunning locations and highly personalized guest care. The Concierge Assistant software is an ideal tool to support Capella�s goal to provide enriching experiences and superb service.� The Concierge Assistant software is a server-based secure application that tracks trends in guest activities, appointments and requests and enhances customer service by automating tasks such as itinerary planning and printing, and special requests. It is used by more than 300 luxury hotels around the world to enable more professional, personalized attention to guests. Capella Hotels & Resorts promises unique benefits of the finest
boutique hotels including elegant refined architecture and interior design,
privacy, individualized service and attention to detail combined with the
amenities of the world�s great luxury hotels and resorts. The Schloss Velden,
a Capella Hotel, is a beautifully restored Austrian lakeside castle opened
in May 2007 as the first Capella property. The company is expected
to open two more properties in 2007 and forecasts a total of seven hotels
to be in service by the end of 2008. Sites for future Capella Hotels
& Resorts include Capella Castlemartyr in Ireland, Capella Pedregal
in Cabo San Lucas, Mexico, Sentosa Island, Singapore and Telluride, Colorado.
Schloss Velden, A Capella Hotel Schlosspark 1 Velden, Austria About Capella Hotels and Resorts Capella Hotels and Resorts serves today's top-tier travelers and residential property owners and is setting a new standard in the hospitality industry. Capella promises the unique benefits of the finest boutique hotels, including superb architecture and interior design, privacy, individualized service and attention to detail - combined with the amenities and activities of the world's great luxury hotels and resorts. Capella, led by founder Horst Schulze, is a brand focused on customer choice, and offers choices that no other hotel company in the world can match. Capella is opening world-class properties in cities and resort destinations around the world, including: Breidenbacher Hof, a Capella Hotel (Düsseldorf, Germany); Capella Castlemartyr (Cork, Ireland); Capella Pedregal (Cabo San Lucas, Mexico); Capella Singapore (Sentosa Island, Singapore); Capella Telluride (Telluride, Colorado); Capella Dunboy Castle (Cork, Ireland); and Schloss Velden, a Capella Hotel (Velden, Austria). Learn more at www.capellahotels.com.
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