Hotel Online  Special Report

Capella Hotels & Resorts Selects The Concierge Assistant ®
Software for All Properties 
New Ultra Luxury Chain uses Concierge Assistant system to support matchless service
at Schloss Velden, a Capella Hotel 
Agoura Hills, California – June 18, 2007 – Gold Key Solutions, developers of The Concierge Assistant® software system, announced it was selected by Capella Hotels & Resorts for use at all of the chain’s new ultra-luxury properties throughout the world.  Capella will use The Concierge Assistant hotel system software to standardize and streamline the highest quality guest service.  The chain’s first property, Schloss Velden, a Capella Hotel, opened in May 2007 and two more Capella openings are forecast before year-end, 

“Capella Hotels & Resorts is establishing a new benchmark for hospitality luxury and guest service,” said Scott Rohm, Senior Vice President of Operations for Capella.  “In addition to Capella’s spectacular locations, our team of Personal Assistants will be proactive in providing guests with every need during their stay.  Capella will use The Concierge Assistant software for all its properties to help it manage guest relationships, develop itineraries for guest scheduling for dining, spa and other services to give guests the most personalized attention.”  Rohm explained Capella is different from the usual luxury hotel in one key area.  It replaced the common public-area concierge position with professionally trained Personal Assistants that are positioned in each property’s well-appointed private sitting room, which is a comfortable area maintained exclusively for guests. 

Newton Gore, President of Gold Key Solutions, said, “Today’s discerning guests expect more from a luxury property than in the past.  Capella recognizes this need and is addressing it with a balance of beautiful boutique hotels in stunning locations and highly personalized guest care.  The Concierge Assistant software is an ideal tool to support Capella’s goal to provide enriching experiences and superb service.”    The Concierge Assistant software is a server-based secure application that tracks trends in guest activities, appointments and requests and enhances customer service by automating tasks such as itinerary planning and printing, and special requests.  It is used by more than 300 luxury hotels around the world to enable more professional, personalized attention to guests. 

Capella Hotels & Resorts promises unique benefits of the finest boutique hotels including elegant refined architecture and interior design, privacy, individualized service and attention to detail combined with the amenities of the world’s great luxury hotels and resorts. The Schloss Velden, a Capella Hotel, is a beautifully restored Austrian lakeside castle opened in May 2007 as the first Capella property.  The company is expected to open two more properties in 2007 and forecasts a total of seven hotels to be in service by the end of 2008.  Sites for future Capella Hotels & Resorts include Capella Castlemartyr in Ireland, Capella Pedregal in Cabo San Lucas, Mexico, Sentosa Island, Singapore and Telluride, Colorado. 
Capella’s Scott Rohm said, “Our goal is to place Capella above the typical Five-Star level to deliver the ultimate quality experience to every guest.  The staff at each property will be carefully selected and completely familiar with the surroundings, activities and history of each hotel’s locale.  We are leveraging The Concierge Assistant to create personalized profiles of each guest to anticipate his or her needs to provide the finest in client care.  When it is used well, superior technology is the perfect complement to Capella’s unsurpassed service standards.”

Schloss Velden, A Capella Hotel
Schlosspark 1
Velden, Austria
About Capella Hotels and Resorts
Capella Hotels and Resorts serves today's top-tier travelers and residential property owners and is setting a new standard in the hospitality industry. Capella promises the unique benefits of the finest boutique hotels, including superb architecture and interior design, privacy, individualized service and attention to detail - combined with the amenities and activities of the world's great luxury hotels and resorts. Capella, led by founder Horst Schulze, is a brand focused on customer choice, and offers choices that no other hotel company in the world can match. Capella is opening world-class properties in cities and resort destinations around the world, including: Breidenbacher Hof, a Capella Hotel (Düsseldorf, Germany); Capella Castlemartyr (Cork, Ireland); Capella Pedregal (Cabo San Lucas, Mexico); Capella Singapore (Sentosa Island, Singapore); Capella Telluride (Telluride, Colorado); Capella Dunboy Castle (Cork, Ireland); and Schloss Velden, a Capella Hotel (Velden, Austria). Learn more at

About Gold Key Solutions
Gold Key Solutions’ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire concierge process for hotels of all types.   The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined.  The Concierge Assistant is used by over 330 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons and other quality properties.  The Concierge Assistant is also employed by many residential living properties and by personal assistant and professional concierge companies to optimize services to each client.


Capella Hotels & Resorts – Media Contact 
Kate Johnston Wark/Melissa Pogue
Middleton & Gendron, Inc.

Gold Key Solutions
Newton Gore
Phone:  (818) 865-0006

Julie Squires
Softscribe Inc.
Phone: 404-256-5512

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