Hotel Online  Special Report

. Set to Debut Newest Features at HITEC
OPERA Interface, Inventory Tracking, Digital Signature
Storage Highlight Enhancements

LOS ANGELES — June 20, 2007 —, maker of GoConcierge, the lodging industry’s leading Web-based guest service operations system, will introduce an advanced version of its application at HITEC on June 25-28 (booth 931). The event will be held at the Orange County Convention Center in Orlando. Enhancements include an interface with MICROS Systems Inc.’s OPERA Property Management System (PMS), an inventory tracking tool, and the ability to store signatures digitally.

The interface with OPERA was developed to meet Hotel Technology Next Generation (HTNG) specifications. With the new interface, a concierge is able to activate the guestroom telephone message light, view the guest profile and be alerted to any changes to a guest reservation. Likewise, when someone using GoConcierge enters a cancellation, it is visible in the PMS.

“The OPERA interface is a huge addition to GoConcierge,” says Adam Isrow, Executive Vice President of Los Angeles-based “We believe interfacing to the property management system is just another way we can provide value to our clients. The interface will save valuable time, revenue, and add additional efficiencies to a hotel’s overall operations.”

Because of the interface, guest service personnel will have the ability to add actionable notes in the PMS. If a package arrives for a guest at the concierge desk, the concierge will enter a note in the PMS, activating the guest’s message light. A record of that task is also stored in GoConcierge simultaneously. Also, thanks to the interface, a concierge wishing to look up a guest’s record in GoConcierge need only type in the room number or partial name to populate the name field.

Online Inventory Tracking Tool

All types of hotels—limited service to luxury—have a system in place, usually involving log books, to track items given to guests to use during their stay. These items may include DVDs, umbrellas, cabanas, cell phone chargers or myriad other items. When guests return the items, it is cumbersome to have to page through a log book to record the return. What GoConcierge has done is create an online system that makes it easy to track inventory. 

“With this new tool, anything can be tracked,” Isrow says. “It gives any department in the hotel the ability to see what is in or out of stock and who has an item. It can be used by housekeeping to track rollaway beds or by engineering to track light bulbs. Because the database is online, it can be accessed by multiple departments at the same time.”

GoConcierge has also added the capability to store a signature digitally. Hotel guests typically sign for tickets, packages or other items on paper that needs to be filed. The signature pad captures the signature for storage within GoConcierge. It can then be printed or e-mailed. 

“Like all of the other features that are part of GoConcierge, this new addition was developed to help make hotel operations as efficient and paperless as possible,” Isrow says. “At a time when hotels are focused on minimizing the amount of paper used, this is a great way to add efficiencies.”

GoConcierge’s Guest Task Calendar already is used by concierges and other departments in approximately 400 hotels in 16 countries covering four continents to track guest requests and reservations, packages, lost and found items, and much more. The calendar’s color coding makes it easy to identify open, pending and closed tasks. Instead of taking minutes to locate a reservation or note, it takes just seconds. GoConcierge is also used to generate personalized itineraries, point-to-point driving directions, and acts as a database for area restaurants and other attractions. Reports generated from the online system can be used to track amenities, lost and found items, outstanding tasks, the amount of business volume sent to a vendor, and employee productivity. 

“GoConcierge is a smart solution for any area of a hotel that impacts guest service,” Isrow says. “Being Web-based, it can be accessed from anywhere and nothing needs to be placed on the hotel servers or network. It also reduces the number of calls between departments, eliminates paper waste, and enables hotel staff to spend more time with guests. It is an exceptional tool that generates exceptional results.”  


GoConcierge is a Web-based task-tracking and database solution for concierges and other departments including guest services, front desk, shipping and receiving, and restaurants. It is used by hotels across America, Mexico, Canada, London, Asia and Australia. Customers include properties from major companies including Hilton, Hyatt, Fairmont, Mandarin Oriental, JW Marriott, Omni Hotels, Peninsula, Le Meridien, Ritz-Carlton, Rosewood, Raffles, St. Regis, Westin, W Hotels and Luxury Collection. For more information about, go to or call (818) 263-8993. 

Adam Isrow
Executive Vice President
(818) 263-8993

Glenn Hasek, President
Hasek Communications
(440) 243-2055; cell: (216) 702-0334

Also See: GoConcierge Makes it Easy for Joie de Vivre Hotels to Create Special Experiences; Web-based System Powers Company’s Dream Maker Program / June 2007
Pan Pacific Seattle’s Personalized Service Style Made Easy with Help of GoConcierge; Web-based System Adds Efficiencies to Guest / February 2007
GoConcierge Helps Luxurious InterContinental Boston Deliver Five-Star Service; Hotel on Historic Waterfront Adds Multiple Efficiencies to Operations / January 2007
Guest Satisfaction Soars at Hyatt Regency Hill Country Resort and Spa with Help of Web-based GoConcierge Application; eConcierge Interface Enables Staff to Seamlessly Process Pre-Arrival Requests / November 2006
Guest Service Enhanced at the Kahala Hotel & Resort With Help of GoConcierge; Work Flow Efficiencies, Improved Service Time Benefit Legendary Honolulu Hotel / July 2006
GoConcierge Helps Keep Guest Service on the Right Track at InterContinental The Barclay New York / March 2006
Concierge Service Peaks at St. Regis Resort, Aspen with Help of GoConcierge / January 2006
GoConcierge a ‘Hit’ at Boston’s Luxury Boutique NINE ZERO hotel; Guest Service Team Abuzz About Efficiencies Added by Web-based Solution / October 2005
Guest Service Crests at the Hyatt Regency Huntington Beach Resort and Spa With the Help of GoConcierge / August 2005
GoConcierge Enhances Customer Service at Omni Hotels / June 2005
Houston’s St. Regis Hotel, a AAA Five Diamond Award Winner, Adds Efficiencies to Concierge Operations, Sparkle to Guest Service with GoConcierge’s Web-based Solution / April 2005 Announces Asia Expansion; Six Leading Hotels Install Company’s Industry Leading, Web-based Concierge Solution / April 2005
Using Web-based GoConcierge, The Ritz-Carlton, Huntington Hotel & Spa Adds Efficiencies to Concierge Operations, Improves Guest Satisfaction / March 2005
Bacara Resort & Spa Improves Concierge Operations and Guest Satisfaction as Multiple Departments Benefit from’s Web-based Solution / February 2005
Guests Get Royal Treatment at the Don CeSar Beach Resort, a Loews Hotel; Concierge Operations Shine with Help from’s Web-based Solution / December 2004
Guest Service Reaches New Heights at San Francisco’s Westin St. Francis Thanks to’s Web-based Solution / September 2004
Sheraton San Diego Hotel and Marina Strengthens Service Promise, Improves Concierge Operations in 10 Important Ways With’s Web-based Solution / Aug 2004
Hawaii Prince Hotel Waikiki and Golf Club Energizes Aloha Attitude, Transforms Concierge Operations With’s Web-based Solution / June 2004 Defies the Odds, Doubles Client Base to More than 100 in One Year; Boca Raton Resort & Club, InterContinental Mark Hopkins are Latest to Adopt Web-Based System / April 2004
Mandarin Oriental, New York Implements GoConcierge, Provides Concierge Team with Technology it Needs to Deliver Five-Star Service Quality / March 2004
The Fairmont San Francisco Embraces Technology, Goes Paperless and Enhances Concierge Operations With’s Web-based Solution / January 2004
Using Web-based GoConcierge, Three Leading Hotels Transform Concierge Operations, Take Customer Service to New Heights / November 2003
Concierges Bid Goodbye to Clutter, Hello to Efficiency — Thanks to’s Web-based Solution / September 2003

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