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Free Mystery Shopping
Dallas, TX - April 23, 2007 – Revenue Source One announced today that the company would be providing free telephone Mystery Shopping to a limited number of companies.  

Jay Delerno, President of Revenue Source One said, “we are offering these free Mystery Shops to a few companies to demonstrate the state of the art technology we use. Our reservations and sales/catering department shops are unique in a number of ways.”

Some of the unique features of the Mystery Shopping performed by Revenue Source One are:

  • E-mail delivery of call results.
  • Call results are delivered within thirty minutes of the completion of a call.
  • Audio and a graded form are delivered by e-mail.
  • A summary of call results is done monthly by property and total company.
Mr. Delerno went on to say, “It has been our experience that the Hotel Industry tends to think in relatively narrow terms when implementing a Mystery Shopping program.  The industry applies Mystery Shopping primarily to insure Quality Assurance.”  

Some other uses and benefits of Mystery Shopping are:

  • To critique the efforts of your Call Center and Voice Reservations Service to make sure your hotel is being treated fairly and providing the level of service you and your guests expect.  
  • To provide a better understanding of your competition.  
  • To asses the skills of the sales and catering staff at your competitors. 
  • To identify salespeople at the competition with superior sales skills so they can be hired when needed.
  • To determine the sales skill level of a potential new hire. 
  • To understand the room rates being quoted over certain times of the year.
  • To understand meeting room rentals/setup charges.
  • To understand what is being said about your hotel when it is mentioned as a possible competitor. 
A Mystery Shopping Call program is critical to assess the performance of your Front Desk/ Reservations Department, Sales/Catering Department, Franchise Call Center, Voice Reservations Service and to provide insight to your competition.

To request a free Reservation or Sales/Catering Mystery Shop, send an e-mail with the subject line of “Free Mystery Shop Offering” with your choice of Reservation or Sales/Catering to  Please specify within the body of the e-mail which Mystery Shop you are requesting.  A return e-mail with instructions will be sent.  

About Revenue Source One: Revenue Source One was founded in 1987 and is the only hospitality consulting company offering improved room pricing strategies via a computerized Rate and Competition Analysis Pricing Model (Rate Razor). The company also provides sales and marketing consultation, mystery shopping and market research to the hospitality industry. Details of the company's computerized Rate and Competition Analysis Pricing Model and a complete list of past and current clients for all services can be viewed at the company's web site



 Jay Delerno
(817) 283-7685


Also See: Free Private Web Casts Extended - Demonstrations of Rate Razor by Revenue Source One / March 2007
Designed for GM's, DOSs, Revenue Source One Offering Private Web Cast Demonstrations of its Rate and Competition Analysis Pricing Model / February 2007
Original Sin of Revenue Management - A Pricing Strategy that Misses the Mark / Jay Delerno / February 2007
Additional Dates Offered for Free Rooms Pricing and Rate Quoting Web Casts; Designed for General Managers, Directors of Sales, Front Office Managers, and Reservations Managers / January 2007
Free Web Cast Offered by Revenue Source One; Rooms Pricing and Rate Quoting / January 2007


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