|BEVERLY HILLS, Calif., March 15, 2007 – Hilton Garden Inn®, the
award-winning upscale mid-priced brand that’s part of the Hilton Family
of Hotels proudly saluted its top hotel performance award winners for 2006
on Feb. 28, 2007 in La Quinta, Calif., during the Focused Service Owners’
Conference. Awards were presented based on year-end scores
and results from the Hilton Garden Inn Balanced Scorecard, a tool used
by the brand to measure and track overall performance of each Hilton Garden
Inn hotel in various key performance indicators: Satisfaction and Loyalty
Tracking (SALT) survey, Quality Assurance, and Brand Management and Product
“I’d like to congratulate this year’s award recipients for their outstanding
efforts and exceeding expectations. It is through the dedication and enthusiasm
of our owners, general managers and team members that we are able to drive
the success of our brand,” said Adrian Kurre, senior vice president – brand
management, Hilton Garden Inn. “As we continue to expand in North
America and Europe, Hilton Garden Inn, with more than 300 locations, is
fast becoming the preferred mid-priced hotel choice of travelers.”
2006 HOTEL OF THE YEAR – HILTON GARDEN INN CARLSBAD BEACH
Hilton Garden Inn Carlsbad Beach
The Hilton Garden Inn Carlsbad Beach – Calif., was recognized as the
2006 Hotel of the Year, as a result of their top overall 2006 results on
the Balanced Scorecard. The hotel ranked above all other 300+ Hilton
Garden Inn hotels in several categories including overall service, loyalty
and brand standards compliance.
6450 Carlsbad Blvd
PRIDE MERIT AWARD
The Hilton Garden Inn Pride Merit Award represents the second and third
position on the Balanced Scorecard. Achievements for recognition
must be equal to or greater than the brand system in all measured categories
in the Brand Scorecard. The second place Pride Merit Award for overall
2006 results was given to the Hilton Garden Inn Buffalo Airport – New York.
The third place Pride Merit Award was presented to the Hilton Garden Inn
Madison West/Middleton –Wisconsin.
GUEST LOYALTY AWARD
The Hilton Garden Inn Effingham – Illinois was recognized with the
Guest Loyalty Award which maintained the highest year-to-date scores for
a 12-month period - systemwide - on the brand's SALT survey.
MOST IMPROVED LOYALTY AWARD
The Most Improved Loyalty Award was presented to the Hilton Garden
Inn Orange Beach – Alabama, for an increase in Loyalty Scores in 2006.
MOST IMPROVED HOTEL AWARD
The Hilton Garden Inn Owings Mills – Maryland received the Most Improved
Hotel Award having shown the greatest improvement in their Balanced Scorecard
over a 12-month period from 2005 to 2006 – achieving a score that was equal
or greater than the brand system average in all categories.
HILTON HHONORS® LOYALTY AWARD
The Hilton HHonors Loyalty Award was presented to the Hilton Garden
Inn Spokane Airport – Washington, with Hilton HHonors® reservation
contribution above the brand average and their Satisfaction and Loyalty
Tracking scores for those same HHonors members also far exceeding brand
The Hilton Garden Inn Rockford – Illinois, was awarded the brand’s
Ramp-Up Award for 2006. The hotel achieved 100% market penetration in Occupancy,
ADR and REVPAR the quickest and maintained it to date.
BEST COMMUNITY SERVICE PROJECT AWARD
The Hilton Garden Inn Rockaway – New Jersey, was presented with the
brand’s Best Community Service Project award for their annual “Gooch’s
Garlic Run” fundraiser in which the hotel helped to raise money for children
fighting catastrophic illnesses. The property proudly showcases the
variety of community outreach efforts that they are currently active in
or have participated in the past. They are well recognized as a prominent
good neighbor in the Rockaway community.
PROBLEM RESOLUTION AWARD
The Hilton Garden Inn Rock Hill – South Carolina showed that this hotel
was proactive in meeting and exceeding their guests’ needs and are just
as quick to resolve those few that do arise.
PROBLEM AVOIDANCE AWARD
The Hilton Garden Inn Mobile East Bay/Daphne – Alabama was recognized
with the Problem Avoidance Award for taking initiative to be proactive
in their CRM (Customer Really Matter) initiatives and overall service that
their percentage in problem avoidance with guests is well below that brand
In addition to performance based awards, the following awards were also
2006 BARBARA BEJAN GENERAL MANAGER OF THE YEAR AWARD
Gian Gandolfo, general manager of the Hilton Garden Inn Denver Airport
– Colorado, received the Barbara Bejan General Manager of the Year Award.
Gian was elected from several nominations by Hilton Garden Inn hotel owners,
regional directors and brand support teams across the country. “The team
at the Hilton Garden Inn Denver Airport has described Gian as an enthusiastic
team leader who creates a fun work environment. His hotel’s Balanced Scorecard
reflects Gian and his team’s use of Ultimate Leadership throughout the
property. He is always cognizant of his fellow team members and guests
and also is an active member in his community.”
DEVELOPER OF THE YEAR
Legacy Hospitality Group, Inc.
Hilton Garden Inn Albuquerque Uptown, NM
BEST CONVERSION OF THE YEAR
Baywood Hotels, Inc.
Hilton Garden Inn San Antonio Airport, Texas
DEAL OF THE YEAR
1406284 Ontario, Inc.
Hilton Garden Inn Toronto Downtown, Ontario, CANADA
OBX Resort, LLC
Hilton Garden Inn Outer Banks/Kitty Hawk, NC
About Hilton Garden Inn
Hilton Garden Inn is the award-winning, mid-priced brand that continually
strives to ensure today’s busy travelers have everything they need to be
most productive on the road — from complimentary high-speed Internet access
in all guestrooms and secure remote printing to the hotel’s complimentary
24-hour business center to getting the perfect night’s sleep. So
whether on the road for personal or business reasons, Hilton Garden Inn
offers the amenities and services for travelers to be their best, regardless
of their “personal business.”
The Hilton Garden Inn brand represents one of the cornerstones of the
Hilton franchise growth strategy and currently has more than 500 hotels
open or in development. For more information about Hilton Garden Inn hotels
in the U.S., Canada, Mexico, Germany and Italy or to make reservations
and find your next getaway, visit www.StayHGI.com or call 1-877-STAY-HGI.