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Amadeus Selected by Delaware North Companies Parks & Resorts
to Provide Fully Integrated Revenue Management Solution
Solution will enable Delaware North properties to better forecast demand and
optimize revenue generating opportunities across all revenue streams
MIAMI, January 9, 2007 – Amadeus, the leading provider of technology and distribution solutions to the hospitality and travel industry, has been chosen by Delaware North Companies Parks & Resorts, a subsidiary of Delaware North Companies, to implement the Amadeus Hotel Revenue Management System (RMS). Amadeus is fully integrating its best-in-class Hotel RMS with Delaware North’s SMS|Host® Hospitality Management System from PAR Springer-Miller Systems (PSMS), creating a comprehensive system that will enable Delaware North’s property and revenue managers to gain better visibility and control of all revenue generating opportunities at each of it properties.

“Delaware North is a unique hospitality company with some of the most spectacular resorts and recreational facilities situated on many of North America’s most famous and beautiful parks and historic sites,” said Annette Hogan, managing director for Amadeus North America’s Hospitality Business Group. “Given Delaware North’s unique hospitality offerings, we are extremely excited to provide the company with a fully integrated and customized revenue management system that will give them more control over how they grow their business while still exceeding their customers’ expectations.”

Amadeus North America’s implementation with Delaware North comes soon after Amadeus announced an integration partnership for its Hotel RMS solution with PSMS’ popular hospitality property management system. Delaware North is the first PSMS customer to implement the Amadeus Hotel RMS on the SMS|Host® Hospitality Management System.

“After evaluating the various RMS options on the market, we selected Amadeus Hotel RMS due to the system’s ability to holisitically extract enormous amounts of data from all corners of our properties to make the right revenue decisions and capitalize on revenue opportunities that previously were not visible,” said Deborah Collins, vice president of sales and marketing for Delaware North Companies Parks & Resorts. “The Amadeus team came to us with a customer-centric approach to seamlessly integrate their RMS solution into our exisiting property management system and provide our managers with hands-on training and support on how to make the system work best for our specific revenue forecasting and reporting needs.”

In addition to the unique revenue optimization, forecasting and reporting capabilities, Delaware North also plans to use Amadeus Hotel RMS as a key tool to drive sales and marketing decisions that impact their bottom line. The system will allow Delaware North’s property managers to analyze and develop their sales and marketing efforts based upon very detailed segmentations, including seasonality, customer profitability and distribution channels.

Amadeus Hotel RMS provides a holistic view of revenue data from all revenue streams across the entire business, allowing hoteliers to capture the total revenue spent by each customer and helping them increase profits through better demand forecasting and optimization for hotel groups or single properties. The solution delivers critical, system-wide capabilities for both individual hotels and groups including extensive reporting, forecast accuracy, cluster optimization and automated recommendations. Amadeus Hotel RMS users are experiencing significant revenue increases on a customer-by-customer basis through the company’s customized consultative training and education process while supporting key business goals of customer retention, sales and marketing efficiencies, and astute revenue management practices. 

More information about Amadeus Hotel RMS and other solutions for the North American hotel and hospitality industry can be found at or by calling 1-888-AMADEUS. 

Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. Amadeus provides distribution, IT and points of sale solutions that help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines and insurance companies, tour operators), travel sellers (travel agencies) and travel buyers (corporations and travelers). Solutions are grouped in four solution categories – Distribution & Content, Sales & e-Commerce, Business Management and Services & Consultancy. 

More information about Amadeus is available at: 

Delaware North Companies Parks & Resorts
Delaware North Companies Parks & Resorts is a subsidiary of Delaware North Companies, a leading hospitality provider with significant experience in hotel, retail, food service, recreation and transportation operations. The company’s portfolio includes historic properties in North America, such as Kennedy Space Center Visitor Complex; Yosemite, Sequoia, Yellowstone and Grand Canyon National Parks; Asilomar State Beach and Conference Grounds; Tenaya Lodge at Yosemite; Harrison Hot Springs Resort & Spa; Niagara Falls State Park; Jones Beach; Old Town San Diego; the U.S. Mint in Philadelphia and Denver; The Lodge & Conference Center at Geneva State Park; The BALSAMS Grand Resort; and The Resort at Glacier.

Delaware North Companies
Delaware North Companies is one of the world’s leading hospitality and food service providers. Its family of companies includes Delaware North Companies Parks & Resorts, Delaware North Companies Gaming & Entertainment, Delaware North Companies Travel Hospitality Services, Delaware North Companies Sportservice, Delaware North Companies International, TD Banknorth Garden and American Park ‘n Swap. Delaware North Companies is one of the largest privately held companies in the United States with revenues approaching $2 billion annually and 40,000 associates serving half a billion customers in the United States, Canada, the United Kingdom, Australia and New Zealand. For more information, visit  


Debbie Iannaci
Director, Public Relations
Amadeus North America 
Tel: 305.499.6448
E-mail: [email protected]



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