To help hoteliers expedite the quality-inspection process, MTech has created the Quality Inspection Console, or QIC (pronounced �quick�)  QIC is an internet based application that employs Windows Mobile hand-held devices and interfaces with a hotel�s PMS to completely automate the quality-inspection process.

�Quality inspections�when hotel housekeeping departments inspect the work that room attendants do�have the purpose of checking the condition of the room and the performance of the room attendant,� said Luis Segredo, President and Co-Founder of Miami-based MTech. �QIC automates both of these tasks to make the process faster, more efficient and more thorough. When hoteliers think of quality inspections, they think of reams of paper reports and Excel spreadsheets. QIC reduces all that paper to a hand-held computer and management reports�QIC eliminates manual entry of data and inspection sheets that have to be stored in the personnel file.

�Streamlining quality inspections while keeping them meaningful is crucial in today�s competitive hotel market,� Segredo added. �Many four- and five-star properties, for example, inspect every room on a frequent basis, so a tool like QIC is a must for operators who want their hotel to be the best.� 

Versatile automation

QIC can be used with a Windows Mobile device to go through a checklist on a room. Rooms can be selected manually or, when used in conjunction with HotSOS (MTech�s Internet-based Hotel Service Optimization System), orders to check a room can be sent to the device automatically. Inspection items can be used to rate performance by assigning points to each item, or they can be used to generate a service order to have a repair made in the room that would not be counted against the room attendant�s performance.�

�For example, the bathroom inspection list may include item �mirror clean?� and �mirror de-silvered?�,� Segredo explained. �The first would count against the room attendant for poor performance, while the second could generate a service order but not count against the room attendant because it had nothing to do with performance. At the end of the inspection, a score is tabulated for the room attendant and automatically uploaded wirelessly to the server for future analysis.�

QIC can also inform the PMS that the room has been inspected and is ready for check-in. Other QIC features include:

• Internet based
• Multiple inspection types
• Yes/No responses
• Multi-point response scale
• Question weighting
• Automated service-order creation
• Wireless or batch operation
• Field inspection review
• Suite of reports
• Optional PMS status update

For more information on QIC, HotSOS and other MTech solutions, please visit the MTech Web site at www.m-tech.com. 

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter � not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced �hot sauce�) � comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company�s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech�s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company�s headquarters in Miami. For more information on the company, please visit www.m-tech.com.