Hotel Online  Special Report


HotSOS Goes Global with
Multiple Language Capability
SaaS Hotel users can operate in multiple languages, including double byte
characters while corporate management analyzes data in one set language
MIAMI — FEBRUARY 20, 2007 — MTech is proud to announce that its Internet-based Hotel Service Optimization System (HotSOS, pronounced “hot sauce”), which wirelessly connects staff to each other and streamlines guest-services workflow, is now available in up to 15 languages.

The Mandarin Oriental Tokyo, part of the Mandarin Oriental Hotel Group, is first to use HotSOS with Japanese as its primary language. 

“Instant information is only valuable if it is presented in a language that communicates clearly to the end user,” said Luis C. Segredo, MTech president. “Two-thirds of the world does not speak English, yet most U.S.-developed software does not support the needs of non-English speaking hotel workers. Now that HotSOS has grown to be an in-demand global product, we have done everything possible to ensure that all guest requests and workflow processes can be communicated in the employees’ primary language of choice. This is a huge step in providing global enterprise solutions.” 

He explained that HotSOS is now available in Spanish, French, Japanese, Traditional and Simplified Chinese and Russian dynamically upon login. The telephone interface also support these languages PLUS Polish, Korean, Creole, Tagalog, Bosnian, Czech, Slovak and Swedish. Previously, the guest-response solution only allowed field personnel to receive work on their wireless device in their native language. Today they can log into any machine, anywhere in the world, and see all the varying screens and data stored in HotSOS in their preferred language.” 

Gary McCallum, VP of hotel information systems for Mandarin Oriental hotels, said HotSOS is a corporate standard for rapid response at all properties. Mandarin Oriental represents almost 9,000 rooms in 18 countries with 13 hotels in Asia, 12 in the Americas and six in Europe and North Africa.  

“The different language applications are used for different properties around the globe,” McCallum said. “However, the Mandarin Oriental Hong Kong keeps English as its primary software language, as we do at corporate headquarters. Local-language functionality allows us to use HotSOS in countries that have few English speakers. Without this capability we would not be able to use HotSOS in Tokyo today, for example.”

Segredo said the Sands Macau has recently implemented HotSOS in simplified Mandarin, and other properties are quickly following suit. At the onset, simplified Mandarin, traditional Chinese, Japanese and Spanish were the first languages available through HotSOS. 

“Dispatching work orders to an employee in his or her native language is important,” Segredo said, “but being able to read that those work orders are documented, completed or are ‘in progress’ in the host system in a language that all staff understands is quite dynamic. This new multi-language capability shows that MTech is dedicated to providing our customers with the ultimate guest-response tools so that they can provide their guests with the ultimate in customer service.”
For more information on HotSOS, visit the MTech Web site at

About the Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts, currently operating 20 luxury hotels with a further 11 under development in Riviera Maya-Mexico and Hainan Island-China (2007), Barcelona, Boston and Grand Cayman (2008), Dallas, Chicago, Las Vegas, Macau, Marrakech and Turks and Caicos (2009). In total, Mandarin Oriental now operates, or has under development, almost 9,000 rooms in 18 countries with 13 hotels in Asia, 12 in the Americas and six in Europe and North Africa.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit



Luis Segredo
Tel: (305) 256-0429

Barb Worcester
Tel: (440) 930-5770

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