Hoteliers serviced by iBAHN�s Platinum Service Team will have the excellent customer care they�ve come to expect from iBAHN, but with a dedicated, regional team of experts including technicians and account managers on-hand to quickly respond to immediate requests.  
iBAHN�s Platinum Service Team is a personal, high-touch service that isn�t available from other broadband providers.  It�s designed to especially benefit high-end hotel properties with large conference spaces requiring specially tailored, complex Internet solutions.

�The performance and the service (of the Platinum Service Team) have been great,� said Frances M. Chiaretta-Smith, event technology manager at the Albany Marriott.

iBAHN�s new customer service model has been piloted in two regions over the summer and is planned to finish rolling out in North America by October 2006.

�We recognized that due to the intricate operations of many full-service hotels, we needed to develop a new service model in order to best-meet their immediate needs,� explained James E. Jones, iBAHN�s newly appointed vice president of client services.  �Based on findings from customer surveys, iBAHN has created the Platinum Service Team to directly focus on these hotels.�

About iBAHN
iBAHN provides secure, reliable broadband services for travelers and groups at hotels and conference centers worldwide.   Monthly, more than one million business travelers around the world use iBAHN�s secure broadband services.  iBAHN provides service to over 2,000 hotels and meeting and conference venues in 18 countries around the globe.  More information on iBAHN�s broadband technology services can be found at www.ibahn.com.

Heather Keroes, YPB&R Public Relations
407-875-1111
[email protected]

Wendy Kelley, VP Marketing
iBAHN
801-563-2107
[email protected]