Omni Hotels Promotes Three to Top Positions Including.
Richard Maxfield to Senior Vice President, Operations
October 10, 2006 - Omni Hotels recently augmented its leadership team with the promotion of three individuals to top positions in operations. Richard Maxfield was promoted to Senior Vice President, Operations; Lesli Reynolds to Vice President, Operations; and Fernando Salazar to Vice President, Food & Beverage.
"These promotions provide leadership and managerial expertise to remain relentlessly focused on Omni's defined vision and unique service culture, validated by winning the J.D. Power and Associates top ranking for the second year in a row," stated Mike Deitemeyer, president of Omni Hotels. "While we celebrate this recognition, guests' expectations continue to rise and we are committed to delivering the basics flawlessly enhanced by Omni's sensory activation initiatives."
In the position of Senior Vice President, Operations, Maxfield oversees all hotel operations. A 28-year veteran of Omni Hotels, Maxfield moved up through the rooms division and was the opening General Manager for the Omni Interlocken Resort (outside Denver, CO) in 1999. He was promoted to Area Managing Director in 2003 and again to Regional Vice President, Operations in 2004. Maxfield won the Outstanding Revenue Achievement Award in 2001 and is well recognized for leadership in the area of career development.
In her new role as Vice President, Operations, Reynolds is responsible for ensuring delivery of all operating standards and policies. Since joining Omni Hotels in 1989, Reynolds moved up in the organization through both sales and operations and most recently held the position of General Manager at the Omni William Penn Hotel (in Pittsburgh, PA) since 2001. Reynolds won the Outstanding Service Achievement Award in 2004.
As Vice President, Food & Beverage, Salazar is charged with ensuring best- in-class delivery on existing standards and plays a key role in the development of new concepts and food & beverage initiatives for Omni Hotels. Salazar joined Omni Hotels in 1996, working in both rooms and food & beverage operations for the company; he most recently served as Corporate Director of Food & Beverage since 2002.
About Omni Hotels
Omni Hotels was recently ranked "Highest in Guest Satisfaction Among Upscale Hotel Chains" in the J.D. Power and Associates 2006 North America Hotel Guest Satisfaction Study(SM) for the second year in a row. The brand creates compelling, memorable guest experiences by tempting the senses in innovative ways, surrounding them with a balanced blend of scents, sounds, sights, textures and tastes. Omni Hotels offers luxury accommodations at 40 hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each location features four-diamond services, including award-winning signature restaurants, Wi-Fi connectivity and unique fitness options. Omni's mission for total customer service is further supported by its "Power of One" program that empowers associates to make on-the-spot decisions to meet or exceed guest expectations. Guests can locate hotels and book accommodations by visiting http://www.omnihotels.com/ or by calling 1-800-THE-OMNI.
*The study is based on responses from 42,211 guests who stayed in a hotel between January and June 2006. Thirteen upscale hotel chains were ranked in the study. http://www.jdpower.com/
Caryn Kboudi of Omni Hotels,