Hotel Online  Special Report

Hyatt Renews Group Reservations Partnership with Passkey
Passkey's online group reservation system provides Hyatt critical efficiencies
and competitive advantage
(CHICAGO, IL/ QUINCY, MA - November 14, 2006) - Hyatt Hotels & Resorts today announced its decision to renew its partnership with Passkey, the worldwide leader in online group reservations. The renewed partnership will enable Hyatt to continue offering Passkey's award-winning online group reservation system to its planner customers, and highlights the added value and competitive advantage Passkey brings to Hyatt's hotels and its planners. Most of Hyatt's group hotels in the U.S. are 'Powered by Passkey'. 

These hotels offer Passkey to their planners at no cost to the planner. Passkey has been successfully used for all types of events, from weddings, family reunions and corporate meetings to seminars, tradeshows and conferences. 

Since deploying Passkey as its online group reservation solution in 2003, Hyatt has doubled its Passkey group reservations each year, generating more than $2.7 billion in room revenue alone. Hyatt is on pace to book more than 1.5 million room nights in Passkey in 2006. Importantly, online bookings have increased by over 30% since the Passkey implementation. 

Regarding the decision to renew their Passkey partnership, Hyatt's vice president of catering and convention services, Steve Enselein commented, "This is a great partnership from Hyatt's perspective as it mirrors our corporate mantra and ongoing drive to adopt tools that will make it easier for planners to do business with our hotels. Passkey has continued to listen not only to our properties, but more importantly to our customers. They have delivered exceptional service and products showing their complete understanding of Hyatt, our planners, and the industry in general." 

Passkey enables corporate, association and independent planners having their events at Hyatt to deliver more successful events and gain greater control over their room blocks: Attendees can make and manage their hotel reservations online at event-specific web portals, and planners can access real-time pick-up reports to help them optimize their room blocks and contracts. 

"We value our partnership with Hyatt," said Greg Pesik, President & CEO of Passkey International Inc. "Their proactive approach toward the planner community, epitomized by their relentless drive to adopt the best meeting management solutions parallels our own focus on delivering the best-of-breed online reservation system for groups." 

Another key Passkey advantage is its built-in direct connectivity to hotels' reservation systems (both CRS and PMS), as well as direct connectivity to event registration systems. This enables event planners, hotels and delegates to enjoy a seamless group reservation process, from event registration to hotel reservation, delivering reservations directly to hotels' internal systems. 

About Global Hyatt Corporation: 

There are 217 Hyatt branded hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. Currently, there are an additional 47 Hyatt hotels and resorts under development, including 11 new hotels in China. Hyatt Corporation (domestic U.S., Canada and Caribbean hotels) and Hyatt International Corporation (international properties) are subsidiaries of Chicago-based Global Hyatt Corporation. Global Hyatt Corporation is also the owner of Hyatt Vacation Ownership, Inc. operators of the Hyatt Vacation Club (timeshare and fractional residential product), Hyatt Equities, L.L.C. (hotel ownership), Select Hotel Group L.L.C. (which owns, operates and franchises AmeriSuites hotels, Hyatt Place and Summerfield Suites hotels) and U.S. Franchise Systems, Inc. (which franchises Hawthorn Suites, and Microtel Inns and Suites). 

From the U.S. and Canada, reservations for any Hyatt hotel worldwide may be obtained by calling 1-800-233-1234 or logging onto For Hyatt Place reservations and information, call 1-888-HYATT-HP or visit

About Passkey:

Passkey is the worldwide leader in online group reservations. The Boston-based technology company offers event planners and providers a powerful web-based application to optimize group hotel reservations. 

The heart of the Passkey system is an innovative online booking engine that lets group attendees make and manage their hotel reservations online in the contracted group block, while allowing event planners and hotels to access real-time reports and event information. Offered as an onDemand solution, Passkey delivers benchmark speed, security and scalability. 

The Passkey-enabled global network consists of over 85% of major U.S. Convention and Visitors Bureaus (CVBs), as well as thousands of hotels, trade associations, corporate meeting planners, and meeting management companies. 

Passkey investors include: Lazard Technology Partners, TravelCLICK, and DRV Investments, LLC. 



Dahlia El Gazzar
Director of Marketing
Passkey International Inc.

Also See: Dave Lutz Named to Passkey Board of Directors / September 2006
The Breakers Palm Beach Implements Passkey's Online Group Reservation System / September 2006
Anaheim/Orange County VCB Partners With Passkey For Group Housing Management; Meeting Planners Gain Complete Control Over Entire Event Housing / June 2006
Portola Plaza Hotel Upgrades Its Group Business By Implementing Passkey / June 2006
Adam’s Mark Hotels Implements Passkey as its Online Group Reservation & Management System / June 2006
Bill Oates Named to Passkey Board of Directors / June 2006
Passkey Hires Top Hospitality Industry Professionals; Key Additions to Sales Team Broadens National Coverage / January 2006
The Scottsdale Plaza Resort Selects Passkey to Optimize Group Reservations for its Meeting Planners / November 2005
Passkey Names Steven Shapiro CFO & Senior VP of Operations / October 2005
Gaylord Hotels Initiates Company-Wide Deployment of Passkey’s Online Group Reservation Technology  / July 2005
ACCOR North America Upgrades Its Meetings and Conference Business by Implementing Passkey / July 2005
Passkey Adds Las Vegas Hilton to Rapidly Growing Roster of Passkey-enabled Hotels / June 2005
Customer Focused Hotels Launch Passkey to Drive Group Business / April 2005
Hyatt Hotels & Resorts First Major Hotel Chain to Implement Passkey GroupLink SM; All Group Reservations automatically transferred to Hotel Reservation System / March 2005
Passkey Names Bob Orlando Chief Financial Officer / January 2005
Passkey Releases Automated Rooming List Management Product; New Functionality Eliminates Manual Keying of Room Lists for Passkey Users / December 2004
Hotels Accelerating Adoption of Advanced Technology Solutions to Manage Group Business; Passkey Empowers Hotels to Increase their Online Group Bookings / June 2004
Eight More Cities to Offer Passkey; Charlotte, Cincinnati, Hartford, Ontario, Richmond, Toronto, Washington D.C., and Wildwoods Join the Passkey-enabledSM Network / February 2004
Marriott To Offer Passkey Meeting Management Tool; Meeting Planners Receive Greater Control and Flexibility / October 2003
Passkey is Named MPI's Exclusive Digital Partner for Group Housing / March 2003
Passkey Appoints Chris Avery as New VP, Business Development / March 2003
Passkey Goes Global; Opens Office in Dublin, Lyon Convention and Visitors Bureau First European City to Become Passkey-enabled / Nov 2002
Boca Resorts, Inc., Selects Passkey to Further Serve Meeting and Event Planners / Oct 2002
Omni Hotels First to Implement Passkey Enterprise Solution Across Entire 40-Property Portfolio / Oct 2002
PGA of America Hits the Green With Passkey / Aug 2002
Nothing But BlueSkyz and Passkey / Sept 2002
Jay Ramadorai Joins Passkey as Senior Vice President & Chief Technology Officer / July 2002
Passkey Names Former Hotel Executives Paul Rantilla and Andrew Mace to Sales Positions / April 2002 

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.