Hotel Online  Special Report

Newmarket International Wins ACE Awards for
Customer Support and Project Management
Customer Excellence awards certify Newmarket’s
outstanding achievement in client satisfaction  

Portsmouth, NH,  November 21, 2006 —  Newmarket International, Inc., the leader in sales and event management software solutions for the hospitality industry, announced that it received awards for Achievement in Customer Excellence (ACE) from CustomerSat, Inc. in the areas of customer support and project management for 2006.  The CustomerSat ACE awards certify and acknowledge outstanding achievement in customer satisfaction.  Newmarket was the only technology provider in the hospitality industry to be honored, and one of only two companies to achieve recognition in multiple segments.

“Our software runs business-critical processes for hospitality providers of all shapes and sizes, so dependable customer service is as important as good technology,” said Newmarket International President and CEO, Sean O’Neill.  “Winning the ACE awards for customer support and project management satisfaction confirms that our service quality tops the bar set high by our clients.   We are gratified to learn that our customers recognize the level of service that we invest in every day."  O’Neill noted that client satisfaction is a critical differentiator in any industry, especially one as customer driven as hospitality.

CustomerSat, Inc. is the independent leader in real-time customer feedback solutions that use objective statistical analysis to measure and demonstrate success in customer satisfaction and loyalty.  Because the ACE Award is based on representative customer surveys conducted over the course of a year, it recognizes quality, consistency, and a commitment to measurement—the hallmarks of process excellence.

In addition to its 2006 ACE awards, Newmarket has won the OMEGA NorthFace ScoreBoard Award for exemplary service to customers for the past five consecutive years. 

About Newmarket International
Newmarket International, Inc. ( is the leader in delivering sales, group catering and banquet software solutions to the global hospitality and entertainment industries.  Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, meeting arenas and convention centers throughout the world.  Newmarket International has more than 70,000 users worldwide, with over 7,500 installations in 92 countries.  Headquartered in Portsmouth, N.H., Newmarket International also has offices in Barcelona, London, Shanghai, Singapore and Sydney.

About CustomerSat
CustomerSat helps Global 2000 clients create more satisfied and loyal customers through real-time feedback on which responsive actions can be taken immediately. With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as AMD, Ariba, BusinessObjects, Canon, Honeywell, Thermo Electron and Wind River.  Through its comprehensive managed service and self service offerings, CustomerSat delivers feedback solutions for service and support, sales and marketing, channel management, HR, website operations and e-commerce, and investor relations.  CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product and demonstrations, visit or call 1.800.372.7772.

Newmarket is the registered trademark of Newmarket International, Inc.


Traci Gere
Director of Marketing
Newmarket International, Inc
(603) 436-7500
Direct: (603) 427-5808:

Press Contact: 
Julie Keyser-Squires, APR
Softscribe Inc.
(404) 256-5512

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