Hotel Online  Special Report


MSI WinPM, Best Western Two-Way CRS Interface Hits
100th Installation Milestone; NovaPlus in Certification
Testing for Two-Way CRS Interface 
As of November, more than 100 Best Western Hotels have installed
WinPM with Two-Way connectivity from the Best Western CRS 

PHOENIX — DECEMBER 4, 2006 — Multi-Systems Inc. (MSI), a leading supplier of property-management and integrated operations/marketing technologies for the lodging industry, recently completed its 100th two-way interface installation from the MSI WinPM property-management system to the Best Western CRS. 

“We’d like to thank MSI for its ongoing efforts and support of our two-way initiative,” said Denise Heinrichs, director of property systems for Best Western International. “Because of valued partnerships like the one between Best Western and MSI, we know we are on the right path to reaching our goal for complete systemwide connectivity by December 2009.” 

MSI was the first Best Western PMS provider to implement and install the two-way CRS interface based on the Open Travel Alliance standards. Fifty-two additional properties are in the queue to install the two-way interface.

“MSI has a lot to be proud of, especially our ongoing relationship with Best Western,” said Tim Tiller, MSI Chief Operating Officer. “Hitting this 100th property milestone substantiates that Best Western members rely on MSI  to streamline their daily operations and enhance inventory features and availability to be sold by the Best Western CRS. MSI is dedicated to making certain that Best Western members increase their bottom lines by improving occupancy and RevPAR through WinPM’s state-of-the-art technology.”

Best Western’s Gold Crown Club loyalty program, rates, inventory management, and travel agent information are a valued component of this technology integration.  

First time automation

The Best Western Harbour Pointe in St. Ignace, Mich., recently installed WinPM and the two-way Best Western interface. Prior to this installation, the seasonal hotel—located on the shores of Lake Huron overlooking Mackinac Island and open from April through October—maintained a strictly manual operation.

“We operated for 20 years with pencil and paper,” said General Manager Ronn Farr. “Migrating to MSI was a much bigger decision for us than just the two-way mandate. The No. 1 challenge we faced was the inability to capture guest data when operating in a manual environment.  Therefore, we had to change with the times.”

Farr said his staff needed the ability to have all room types available to the public in real time. With MSI, he said that is accomplished. The pricing structure of WinPM also was very attractive to management.

“We were extremely happy with the MSI installation and exceptionally happy with Char Gross, MSI senior sales executive and our liaison,” he said. “The bottom line is that MSI is a well-rounded company. Let’s face it, technology companies are here today gone tomorrow. MSI will never fall into that category. As our property grows and the needs of our guests change, MSI will grow and adapt to meet our needs.” 

Farr said being a seasonal property has its advantages. 

“I like the fact that we have six months to learn the WinPM system thoroughly until we reopen in April,” he said. “Thanks MSI for not just ‘hearing’ what we needed, but for truly ‘listening’ and delivering upon our needs.”

NovaPlus in Certification Testing

Teresa Galler, MSI vice president of operations, said development of the two-way interface between MSI’s NovaPlus property-management system (featuring Version 3.0 software upgrade) and the Best Western central-reservation system is completed and is presently at the Best Western Lab for certification. 

The first round of certification testing—which focuses on interface messages, the business logic involved in making the systems work together, and evaluates the training and user materials that will be used for the sites—is expected to be complete on December 8, with any changes required to be completed by December 14.  The second round of certification testing is anticipated to be complete by December 27, with Beta deployment soon after. The Best Western NovaPlus Two-Way interface is expected to roll out first quarter 2007. 

Best Western properties that would like to assume a leadership position within the Best Western system and outpace the competition in the marketplace, should partner with MSI today by installing this technology. 

If your Best Western hotel would like to receive the two-way connectivity to your CRS from the MSI’s property-management system, call (800) 331-7890. 

About MSI

Founded in 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry, through great people, superior service and innovative technology.  With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader and is the key to the success of MSI’s products and services.  For additional information about MSI’s technology solutions, please contact Bridget Oliva at 800-331-7890 or  For more information on MSI, visit



Barb Worcester
Tel: (440) 930-5770
Bridget Oliva
VP New Business Development & Marketing
   Tel:   (602) 870-4200
    Toll Free:  (800) 331-7890

Also See: Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.