Technology that Maximizes Total Revenue Per Hotel Room
This patent describes setting customized prices for hotel rooms and other resources using the value of the customer's purchases in any of a property's operations, including gaming, retail purchases and dining. This process allows Harrah's to more effectively use its hotel room inventory, helping maximize total revenue per hotel room, based on our guests' experiences.
"This patent is an example of Harrah's innovative use of technology to enhance the customer experience by leveraging our unique understanding of the customer's value across our enterprise, not just the casino floor," said David Norton, senior vice president, relationship marketing. "This method is a valuable addition to our revenue management system, which helps us realize greater returns on our new and existing hotel assets."
The patent will allow Harrah's to create new customer segments - including non-gaming oriented groups - and to offer those customers targeted packages of gaming, hospitality and other offerings that will appeal most to each unique customer group.
Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment through operating subsidiaries. Since its beginning in Reno, Nevada 68 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.
Harrah's Entertainment, Inc.
|Also See:||Harrah's Obtains Patent for Real Time Data On Customer Casino Play Technology / Nov 1998|
|Technolgy Initiatives Play Pivotal Role for Harrah's Entertainment Financial Fortunes / May 2004|
|Information Technology Honor Awarded to Harrah's John Boushy for Dramatic Technological Changes at Harrah’s Entertainment / Mar 2000|