Kor Hotel Group Announces a Strategic
Marketing Alliance with Clairvoyix
Luxury hotel operator determined to get to know its guests closer by identifying where
they spend, when they spend, what they purchase and how often with
Clairvoyix’ marketing automation tools
LOS ANGELES — SEPTEMBER 11, 2006 — In an effort to get to know its guests better, luxury hotel operator Kor Hotel Group announces a strategic partnership with Las Vegas-based Clairvoyix to employ software that enables Kor to build highly targeted traditional and electronic-marketing campaigns. Using Clairvoyix Guest Intelligence and the Clairvoyix Knowledge Factory, Kor will receive a wealth of unlimited guest data (including guest preferences, spending behaviors, lifestyle and geographic information) that is imported from a hotel’s property-management system and appended from leading data providers. 

Kor Hotel Group represents a collection of distinctive boutique hotels offering innovative style, unique design and advanced service in the world's most sought-after destinations – Beverly Hills, Los Angeles, Palm Springs, Santa Monica, West Hollywood, San Francisco, Miami, Washington D.C., Anguilla in the British West Indies and Riviera Maya near Playa del Carmen, Mexico. Clairvoyix is the hospitality industry’s leading provider of fully integrated or standalone database management and warehousing solutions that facilitate marketing automation. 

“Clairvoyix allows us to effectively target and identify our best guests, including where they spend, when they spend, what they purchase and how often,” said Tom Santora, senior vice-president of sales and marketing for Kor Hotel Group.  “Through this strategic partnership, we can now personalize our marketing campaigns based on our customers’ preferences. Clairvoyix will provide us with a closer focus on our guests, and complement  Kor’s consistent high level of attention to quality and service.”

The marketing automation tools provided by Clairvoyix will give Kor a more laser-focused approach to e-mail marketing and direct mail, which will allow our growing company to highlight specific customers or groups of customers that have the highest revenue and loyalty potential, he said.

“For an independent hotel company such as Kor, these tools typically aren’t readily available or affordable,” Santora said. “Only a few upcoming companies have the resources to implement such an elaborate database marketing program. Clairvoyix, however, is an affordable, easy-to-use and intuitive solution that will allow us to use our limited marketing dollars wisely. This gives us a significant competitive advantage over other hotel groups.”

Mike Schmitt, Clairvoyix president, said that the Clairvoyix Knowledge Factory is the foundation of any guest or prospect marketing initiative. It processes guest data from a variety of sources and from multiple properties to ensure the most accurate marketing database possible. Guest data is cleansed, de-duped, gender coded and first-name standardized. It is further enhanced with appended demographic, geographic and lifestyle data. Single hotels or hotel chains can easily consolidate all guest data into one marketing database. It also supports opt-out requests at the guest level to comply with privacy laws. The Clairvoyix Guest Intelligence analytical reporting engine brings near real-time reporting to the user’s Web browser. The dashboard displays key marketing metrics, such as top-producing states, first-time vs. repeat guests, and revenue per stay for the current month, last month or one year ago. Other reports include feeder market analysis and guest demographic profiles. 

“Database marketing has become a critical, proven aspect of any hotel’s marketing effort,” Schmitt said.  “Now, when Kor properties send out promotional materials—whether it’s through direct mail or e-mail—the information will be laser accurate and match demographic and psychographic behaviors. That means Kor hotels can send out spa promotions to people who actually enjoy going to the spa and group promotions to companies that actually hold off-site meetings and events. Clairvoyix Guest Intelligence can even identify the spending patterns of accompanying spouses and can up-sell various lifestyle  and entertainment specials to those individuals.  We are excited to be partnering with an industry leading organization like Kor who recognizes our ability to assist them target their discerning audience.”

For further information, contact Kor at (323) 930-3800.  For more information on Clairvoyix, contact Eric Madsen at (561) 496-7969 or eric.madsen@clairvoyix.com

About Kor Hotel Group
The Kor Group is a privately held real estate investment, development and management firm that is redefining the concept of home with its distinctive hotel and residential properties. Kor Hotel Group, the hospitality division of Kor, holds a diverse property portfolio and manages both its own assets and non-owned hotels under third-party management agreements. Properties include Viceroy Santa Monica and Viceroy Palm Springs, Avalon Hotel and Maison 140 in Beverly Hills, Tides in South Beach, Chamberlain in West Hollywood, The Jefferson in Washington D.C., Campton Place in San Francisco and Ikal del Mar on Mexico’s Riviera Maya. A new Resorts & Residences division unites Kor’s hotel and residential expertise with ground-up broad-scale projects both nationally and internationally. Currently under development are two residential resort complexes in Miami, Viceroy Icon Brickell and Viceroy South Beach, two on Mexico’s Riviera Maya, Viceroy Riviera Maya and The Tides Playa del Carmen, as well as Kor’s initial overseas venture, Viceroy Anguilla in the British West Indies. A timely integration of Kor Hotel Group's residential and hotel development visions, these projects represent the next evolution of the Kor mission.

About Clairvoyix
Clairvoyix offers a web-based, marketing data warehouse providing insight and analysis of a hotel's transactional data which results in informed, accurate marketing, improved customer loyalty, and more cost-effective acquisition of new customers.  Clairvoyix performs hygiene and household level demographic appends on the hotel's data which reduces data management costs and increases overall marketing ROI.  The Clairvoyix product suite includes three modules that allow hoteliers to effortlessly build marketing campaigns based on a wealth of guest information.  Using common marketing terms, hoteliers can identify guest prospects and pull lists for immediate e-mail, direct mail or telemarketing campaigns. The company also offers return-on-investment tools to measure the effectiveness of campaigns. Clairvoyix’s customers include Grand Heritage Hotel Group, ClubResorts including Pinehurst, Noble House Hotels & Resorts, PGA National Resort & Spa, and The Broadmoor, a world-class hotel and resort in Colorado Springs, Colo. 

Barb Worcester
Tel: (440) 930-5770

Kimberli Partlow
Kor Hotel Group
(323) 930-3800

Eric Madsen
Clairvoyix VP, Sales

Also See: Clairvoyix Maps Out ‘Best-Guest’ Marketing Strategies for Grand Heritage Hotels & Resorts / June 2006
Clairvoyix Releases Database Marketing Software Upgrades at HITEC / June 2006
World-Famous Golf Resort Driving Sales More Effectively with Clairvoyix Software / May 2006
Grand Traverse Resort & Spa Relies On Clairvoyix to Target Travelers / March 2006
Independent Hotels Hail Clairvoyix Database Marketing Solution; Broadmoor, ClubCorp and Seaport Boston Reach their Preferred Guests through Affordable, Centralized, Online Database Marketing / March 2006
Noble House Hotels & Resorts Partners With Clairvoyix to Target Gen-X Travelers / March 2006

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