University's School of Hotel Administration
Ithaca, N.Y., July 5, 2006 — Michael D. Johnson has begun his term as the sixth dean of the Cornell University's School of Hotel Administration, effective July 1.
Johnson was the D. Maynard Phelps Collegiate Professor of Business Administration and Professor of Marketing at the Stephen M. Ross School of Business at the University of Michigan. Johnson spent 24 years at Michigan where, in addition to his teaching duties, he served as the director of the Center for Customer-Focused Management in Executive Education, and earlier as a member of the school's executive committee.
"Michael Johnson has the talent, experience and personal qualities to lead the School of Hotel Administration," said Cornell University Provost Biddy Martin, who served as chair of the search committee. "Under Michael's direction, the School is poised to enhance its reputation as the world's preeminent hospitality management education program."
Johnson succeeds David W. Butler, who retired in summer 2005 after having served as dean since 2000. Sheryl Kimes, professor of hospitality facilities and operations at the School, served as interim dean for the 2005-06 academic year. Kimes is now the School's associate dean for academic affairs.
A noted scholar, Johnson's research focuses on the development of customer
information systems and how they can be utilized to craft strategy and
manage customer relationships. This work includes efforts to understand
how to manage customer portfolios over time, to learn how customer satisfaction
and loyalty models change as customer relationships grow, and how managers
can use customer information to make more informed resource allocation
and strategy decisions. As an industry consultant Dean Johnson has worked
with a variety of companies and public agencies, including Promus Hotels,
Northwest Airlines, the National Association of Convenience Stores, Dell
Corporation, Dow Chemical, Schering Pharmaceutical and Volvo, on issues
pertaining to marketing strategy, services management, service excellence,
customer portfolio management, new service development, customer satisfaction
measurement and relationship management.
"I have found the most attractive feature of the Hotel School to be its people," Johnson says. "The faculty, students, staff and alumni all share a commitment to excellence in connecting theory to practice in the hospitality industry. I look forward to working with this exceptional team and to further distinguishing Cornell in hospitality management education."
Born in Bottineau, North Dakota, Johnson grew up in Madison, Wisconsin where his father, Robert O. Johnson, was Professor of Surgery and Oncology at the University of Wisconsin. Johnson holds a PhD and MBA from the University of Chicago, and a BS with honors from the University of Wisconsin.
The Cornell University School of Hotel Administration is shaping the global knowledge base for hospitality management through leadership in education, research and industry partnerships. The School provides management instruction in the full range of hospitality disciplines, educating the next generation of leaders in the world's largest industry. Founded in 1922 as the nation's first collegiate course of study in hospitality management, the Cornell Hotel School is recognized as the world leader in its field. For more information, visit visit www.hotelschool.cornell.edu
|Also See:||Linda Canina Named Editor of Cornell Hotel and Restaurant Administration Quarterly / June 2006|
|Cornell University School of Hotel Administration Opens $16.2 million, 36,000 sq ft Beck Center; Named for Robert Beck, the Second Dean of the Hotel School / October 2004|