Hotel Online  Special Report


Kimpton Hotels Standardizes on Challenger Safes
from Hospitality Safe Corporation
Kimpton selects suppliers based on value, reliability, industry knowledge
July 19, 2006 - San Francisco-based Kimpton Hotels has achieved success in an unusual way – with “a brand that is not a brand.”  Founded in 1981, Kimpton was not widely known for many years because none of its properties carried the company name.  But the chain is credited with creating the boutique hotel concept long before the W, Indigo and Ian Schrager capitalized on its idea.  Kimpton has doubled in size since 1999 and now operates 46 unique properties in the US and Canada that carry a cachet often compared with Four Seasons Hotels.  Every property is different with a distinct personality and atmosphere.  And that has sometimes presented challenges.

“Since each of our hotels is unique, brand standards were not our focus before now,” said Edgar Elliott, Kimpton’s director of pre-opening and FF&E.  “With our growth to over 40 properties, however, we have had to develop standards for most areas of operations; it would be too complex otherwise.  When it comes to specifying suppliers we only work with companies that we can trust to deliver value.”  Guest room hotel safes are one example of how Kimpton sets standards for suppliers.  “Safes are an amenity we don’t charge for, but they have to work every time for every guest,” Elliott explained.  “What separates one company from another is dependability and service.  Kimpton has been installing Challenger safes from Hospitality Safe Corporation for four years.”

Kimpton’s properties are located in cities from San Francisco to Boston, New York, Washington, DC and other areas.  With so many locations, all of them elegant hotels without flags, it is surprising that Kimpton operates like a chain offering its own guest loyalty program and standardized promotions, like its Girlfriend's Getaway Packages, uniformly across its entire portfolio.  “What makes Kimpton special is that each property is like no other,” Edgar Elliott said.  “Our hotels are unique, but we operate as a collective whole to take advantage of our purchasing power as a group whether in reservations, or other purchases.  We direct our properties to purchase from only one or two vendors, whether it is electronic hotel safes or linens.  We use Challenger safes in our properties because Hospitality Safe Corporation understands our business and keeps its promises.”

Kimpton offers unusual settings and decor and provides guests with many free amenities. Some amenities included are HSIA, in-room yoga kits and wine tasting.  Most Kimpton properties are also attached to trendy restaurants known for style and great food; this is another departure from typical chain thinking. 

70 Park Avenue Hotel
New York, New York
The Hospitality Safe Corporation Challenger series used by Kimpton provides a seven-year guarantee with every installation.  Each safe comes with an ADA-approved large-button keypad, and guests can lock and unlock the door with either a customized PIN or credit card.  For added security each unit records the 200 most recent safe openings and closings for viewing to verify guest use or unauthorized entry. The newest M17 model Challenger safe accommodates all laptop computers, including the popular new 17-inch laptops.

About Kimpton Hotel and Restaurant Group, LLC
Founded by Bill Kimpton in 1981, San Francisco-based Kimpton Hotels & Restaurants is a unique collection of boutique hotels coupled with chef-driven destination restaurants. While all Kimpton Hotels are thoughtfully appointed and managed to help guests maintain and enrich their lifestyles on the road, each is individually designed to reflect the energy, personality, and pulse of its distinct location, history, and architectural style. Featuring highly personalized guest services, comforting in-room amenities, and one-of-a-kind specialty rooms and suites, Kimpton Hotels provide travelers with welcoming atmospheres that embrace its signature elements of care, comfort, style, flavor, and fun. Kimpton takes pride in its social responsibility, supporting select like-minded partners and is a leader in ecological practices. Kimpton currently operates boutique hotels with restaurants throughout the United States and Canada. For more information, please visit or call 1-800-KIMPTON.

About Hospitality Safe Corporation
Hospitality Safe Corporation, based near Ft. Lauderdale, Fla., is the market leader in protecting guest valuables and peace of mind for the hospitality industry.  Founded in 1995, Hospitality Safe Corporation manufactures, sells and services the Challenger™ series of high-quality and versatile electronic in-room safes.  Challenger is widely known for its well-engineered design that includes three interchangeable parts, which are stocked at the hotel, to ensure the safes are always operational.  Over 150,000 Challenger series electronic safes are installed in the finest full-service super-casinos, luxury and midscale hotels and resorts worldwide.  Hospitality Safe Corporation also specializes in supplying safes for management and ownership operations in the pre-construction phase.  Clients include Pacific Monarch Resorts, Inc., Hyatt, Hilton, Best Western, Ritz-Carlton, Westin, Four Seasons, Holiday Inn, Hawthorne Suites, Wingate, Super 8, Sheraton and many more.


Jeffrey Goldstein, President
Hospitality Safe Corporation
10214 N.W. 47th Street
Sunrise, FL 33351
Phone:  (954) 749-5331

Also See: Owner Operator Lodging Industry Inc. Grows by Exceeding Brand Standards; 24-property hotel company builds loyalty by delivering value, guest security / June 2006
Hospitality Safe Corporation Installs 8,500 Challenger Series Safes in Casino and Hotel Guest Rooms in 1Q’06; Flamingo Las Vegas, Tropicana Tap Market Leader for Reliability, Uptime, Security for Guest Valuables / May 2006

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.