Don’t let your hotel go to the dogs . . . Odorous hotel rooms
are getting stinky reviews on travel sites
|By Dean Gruber, August 2006
With upwards of 36 million households traveling with their pets, taking at least 2 vacations per year, and spending an average of $1,000 or more per trip, “pet-friendly” hotels, motels, bed and breakfasts, condos, cabins and resorts are popping up all over the globe.
Hotel and motel brands such as Westin, LaQuinta, Best Western, Days Inn, Super 8, and Townplace Suites, and extended-stay brands such as Suburban Lodges and Residence Inns, all are working towards attracting this growing, lucrative market.
Using online marketing vehicles such as Bring Your Pet Dot Com (www.bringyourpet.com) or Pet Friendly Hotels (www.petfriendlyhotels.com) are helping hotels reach those traveling with pets, promising to provide the best in pet-care accommodations.
But “man’s best friend” oftentimes is not an “owners best friend” when
it comes to guestroom or property odor. Residual pet odors are a
leading cause of guest complaints, and a great way to get a negative write-up
on TripAdvisor.com (www.tripadvisor.com).
While hotels really have stepped-up their service levels by offering non-smoking rooms, floors or entire properties, they oftentimes forget that other odors do linger -- pet odor being one of the leading culprits, next to food odors and mold and mildew smells.
Do you have odorous guests?
Recently I went to TripAdvisor.com to see if I could find any complaints about hotels with “pet odors” or “smelly/stinky pets.” While the complaints are far fewer than complaints centering around cigarette or cigar smoke, there are still a few that identify a big problem.
Take note of this particular complaint from a guest staying at a “non-smoking” hotel which markets itself as being “Pet Friendly:”
“Nice Hotel, Honest Review. I cannot understand why [this hotel chain] would institute a ‘No-Smoking policy’ in the hotel but allow PETs to use the rooms as kennels. I'm a non-smoker and appreciate the non-smoking policy. I am a fanatic about cleanliness. I called the hotel before booking and asked if there were separate rooms designated for people staying with animals. They said no but they could request a higher floor for me. They said generally speaking they put the pets on the lower level.Here are a few other TripAdvisor complaints related to pet odors:
“Old-Smelly, Room -- When we got to our "non-smoking, non-pet" room, it smelled like mildew, smoke, and wet dog. I immediately notified the front desk, who said that if we could leave the room for about 45 minutes, they would come in and reclean using a "spray" specifically for odors. She also said there were no other rooms available, as the hotel was sold out.Discovering the O-zone
Ozone Generators have been providing hotels with mountain-fresh accommodations for many years. Unfortunately, it’s just not as top-of-mind as air fresheners or air filters are for back-of-the-house applications. Ozone Generators actually attack odor-causing molecules and eliminate them completely from the atmosphere or hotel environment.
Ozone Generators attack the molecules that make the odor. Depending upon the application, an ozone generator emits large or small amounts of O3, or ozone molecules. The O3 molecule has an unstable O atom which quickly attaches itself to the odor causing molecules, creating pure, clean and odor free oxygen as a by product. Whether it's cigarette smoke, burning popcorn, mold or moth balls, the odor never returns.
So, before your hotel winds up with a stinky review, wake up and smell the mountain fresh air that only ozone generators can provide.
|Also See:||Checked Your Hotel’s Reviews Lately? Odorous hotel rooms are getting stinky reviews on travel sites; Is your hotel up to “sniff”? / May 2006|
|Hoteliers Hail Zontec™ to Remove Room Odors / Manufacturer of ozone-based odor removal system receives rave reviews for eliminating unpleasant guestroom smells, including cigarette smoke, food and body odors / April 2006|
|Zontec™ Sponsors FreshStay.com to Identify Best Places Where Guests Can ‘Breath Easy, Sleep Great’; Leading provider of air purification systems partners with industry’s newest online resource listing hotels committed to providing a clean, odor-free environment / April 2006|
|Zontec™ Cleaning Up Odors, Contaminants through Ozone Generation / March 2006|