Hotel Online  Special Report


MSI’s NovaPlus Wins Continued Acceptance, Best Western
Two-Way Interface to be Deployed
MSI software enhancements, turnkey solutions to complete two-way interface; Tucson Best Western
is first to deploy new NovaPlus hardware/software upgrade 

PHOENIX — MAY 11, 2006 — Multi-Systems Inc. (MSI), the leading supplier of fully integrated property-management and marketing systems, completed a comprehensive survey of its NovaPlus PMS users which confirmed the value of the product and its benefits, and validated MSI’s continuing strategy to grow the product and complete the Best Western Two-way interface no later than the end of 2006.  MSI purchased the NovaPlus PMS (a private-label solution for more than 450 Best Western hotels) last fall from Dallas-based Pegasus Solutions. 

According to MSI’s recent survey of NovaPlus users:

  • 75% are firmly committed to using NovaPlus or are open to moving toward commitment
  • 78% rated their support experience with NovaPlus since MSI took over as “good or excellent”
  • A majority believe that progress will continue to be made in completing the two-way interface
Tim Tiller, MSI’s Chief Operating Officer, called the survey results “encouraging” and said, “We thank everyone for their participation and want to be very clear of our commitment to the NovaPlus application and customer base.” 

“It is our goal to grow the NovaPlus product and enhance our customers’ ability to profitably manage their properties,” Tiller said. “We are pleased to apply MSI’s industry-leading technology and service paradigms to the NovaPlus product.”

Rick Munson, MSI President, said two-way communication is key to any successful partnership, “in every sense of the word.” Therefore, he said, in order to aggressively synch development of the Best Western Two-way CRS interface with the needs and input of NovaPlus users, MSI initiated the survey to gather data and feedback. 

“We want our new NovaPlus family members to know that we are here for them, to address their concerns, answer their questions, and act on the input they provide to enhance our relationship,” Munson said. “We have a good understanding of the Best Western membership and its technology integration needs, being the first in the industry to develop a two-way interface between our WinPM solution and the Best Western CRS. We are committed to Best Western and to our new NovaPlus family.” 

Based on feedback from NovaPlus users, MSI announced that it has:

  • Reaffirmed commitment to completing a two-way interface to Best Western’s CRS
  • Developed a turnkey solution offering replacement hardware directly from MSI saving properties time and money with a One-Stop-Shop for Support
  • Plans to release new software enhancements to increase users’ return on investment
First NovaPlus Upgrade Announced

Using the turnkey solution mentioned above, MSI upgraded the Best Western Royal Sun, Tucson, Ariz., from one of the original versions of NovaPlus developed in 1998 to IBM equipment and the newest version of NovaPlus, 2.07.08.  Key features of the upgrade include:  credit card encryption, advanced reporting and multiple software enhancements.  

“MSI delivered exceptional service during the entire NovaPlus upgrade,” said Neil Shah, Best Western Royal Sun owner. “The software upgrade gave the added functionality we needed including improved revenue management, enhanced reporting and credit card encryption with complete security tracking.  Likewise, the new IBM equipment has enabled us to improve the speed and accuracy of our audit and back-up processes.  The sleek hardware design is esthetically pleasing and offers additional work space for our compact front desk area.  We are now positioned to implement the Best Western Two-way CRS interface following MSI's delivery by year end.”  

Munson gave kudos to the MSI team, saying: “We congratulate our development and support teams for their speed in reaching out to our NovaPlus family. We look forward to utilizing the feedback we have gathered to grow and perfect the NovaPlus product to exceed our customers’ expectations. We anticipate that every hotel will be equally as happy with the NovaPlus upgrade as the Best Western Royal Sun is.”

About MSI

Founded in 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry, through great people, superior service and innovative technology. 

With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader and is the key to the success of MSI’s products and services.  For additional information about MSI’s technology solutions, please contact Bridget Oliva at 800-331-7890 or  For more information on MSI, visit



Barb Worcester
Tel: (440) 930-5770
Bridget Oliva
VP New Business Development & Marketing
   Tel:   (602) 870-4200
    Toll Free:  (800) 331-7890

Also See: Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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