Spot Light
HITEC 2006

TechTeam Global Offers Comprehensive PMS/POS
Technology Support and Training; 
Package of solutions includes training, technology rollout,
and ongoing support/help-desk services
Booth #846
June 15, 2006 – TechTeam Global is based in Southfield, Michigan, but its work for hospitality companies spans the globe. The company provides a comprehensive portfolio of services that help businesses use information technology more effectively, including technology rollouts, training solutions, pre and post implementation help desk, multi-lingual technical help desk and a wide array of other technical support services. TechTeam works closely with many leading hospitality companies to offer a variety of services, with a team of project managers, trainers, and IT technicians well-versed in the needs of the hospitality industry.

For example, in 2005, TechTeam signed a contract with Galaxy Hotel Systems to assist with its roll out of Galaxy LightSpeed® property management software solution to Sheraton, Westin, Four Points by Sheraton, W, St. Regis, and The Luxury Collection hotels under the Starwood umbrella. TechTeam provided trainers, interface specialists, and project coordinators to work directly with Galaxy’s internal information technology team.

TechTeam offers a comprehensive package of services to support property management systems (PMS) and other hospitality industry technology. Services include:

  • PMS technology rollouts for national and global installations.
  • On-site and remote training solutions to bring all properties up to speed on using the latest software and technology solutions.
  • eLearning and documentation solutions customized for any environment.
  • Pre and post implementation help desk solutions
  • IT technical staffing to help hospitality companies supplement their existing staff.
  • Project and program management services. 
TechTeam understands the time-sensitive nature of hospitality projects, and is known for providing its solutions, including training, on time and within budget. Its portfolio of integrated services helps companies capture the full ROI they require from their investment in PMS, S&C, POS, or other associated hotel technologies. TechTeam’s single-point-of-contact approach controls costs, and its experienced and skilled team of trainers, project managers, and project coordinators keeps every project on track.

TechTeam’s help-desk and IT support services are ranked as one of the industry leaders in execution. Services are available 24 x 7 x 365, around the globe; the company can support shrink-wrapped software as well as custom and proprietary applications; network infrastructures; and information technology hardware. TechTeam also has a complete application development service that can assist Hospitality Company’s development of new custom applications as well as maintenance of existing software to improve reliability and better match business needs. 

Visit the company at booth #846 next week during the HITEC show. TechTeam executives will be on hand to discuss eLearning and training requirements, documentation development, rollout projects, help-desk/support options, and application development needs. 

TechTeam Global Inc.
Main: 800-522-4451
Also See: TechTeam Global Does it Again, Continuing its Successful String of Successful Rollouts / June 2006

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