|COLUMBUS, Ohio (June 5, 2006) —Nemacolin Woodlands Resort, Farmington,
Pa., -- a world class resort rated four-stars by Mobil Travel Guide and
four diamonds by the AAA -- selected Signature Worldwide to prepare its
employees for the peak summer travel season and for a future inspection
by the Mobil Travel Guide to become a five-star resort.
The leading provider of training outsourcing to the hospitality industry,
Signature Worldwide tailored an employee training program to positively
impact guest experience and benefit Nemacolin in its initiative to become
a five-star world-class resort.
“We want our employees to anticipate the guest’s needs and to be able
to talk about the amenities of our resort that will be most appealing to
them during their stay,” said Dennis Noonan, director of sales for Nemacolin
Woodlands Resort. “Having worked at other hotels that partnered with Signature,
I’ve experienced the impact Signature training can have on employee communications,
attitudes and ultimately conversions.”
Scott Merrick, regional training account manager with Signature Worldwide,
introduced a personalized formula to employees for handling inquiries that
included qualifying why customers were coming to Nemacolin, and then tailoring
their response to highlight the resort’s amenities that would best suite
the caller’s needs. Nemacolin employees practice their new phone
skills learned during training with Signature Worldwide coaches before
applying them to live calls.
Since the initial three day hospitality training event, Signature Worldwide
has been making hotel mystery shopping calls to the resort, and continues
to work with the resort by measuring and critiquing employees based on
the results from the mystery shopping program.
“The first few mystery shops conducted after the training have been
very good,” said Noonan. “We are very pleased with not only the initial
outcome of the program, but the noticeable change in our employee’s attitudes.
I can only expect we will continue to build upon this success.”
About Signature Worldwide
Signature Worldwide is the leading provider of training outsourcing
and business solutions to service-based organizations, creating tailored
employee training and marketing programs that directly impact the bottom
line. Established in 1986 and headquartered in Columbus, Ohio, Signature
operates throughout North America and the United Kingdom, and has licensees
in Greece, South and Central America, China, India, Northern Africa and
the Middle East. For more information on how Signature’s proven employee
training programs lead to customer delight, please visit www.signatureworldwide.com.
About Nemacolin Woodlands Resort
Nemacolin Woodlands is one of North America's premier resort destinations.
Situated on over 2,800 acres, the Mobil Four-Star and AAA Four-Diamond
resort features 335 luxurious guestrooms, suites, townhouses, and private
luxury homes, including the incomparable Falling Rock boutique hotel and
clubhouse. In addition to the internationally acclaimed Woodlands Spa,
the resort offers 36 holes of golf on two championship courses—the Pete
Dye designed Mystic Rock, home to the PGA Tour 84 Lumber Classic, and the
traditional Links Course. For shooting of another sort, guests should
visit our 30-station Shooting Academy, a sporting clays facility situated
on 140 acres complete with a spacious lodge. Trail rides are available
at the Equestrian Center, or for a more rugged trail experience, there’s
the 18-mile Off-Road Driving Academy, exclusively featuring Hummer®
H1 and H2 vehicles. For shoppers there are 14 specialty shops, plus
nearby Uniontown boasts the ultimate outdoor store, Woodlands World, and
haute couture by top designers at The Nemacolin Collection stores.
As the seasons change, our ski facilities for both downhill and cross-country
enthusiasts, snowboarders and snow tubers kick into high gear, or for a
different winter experience enjoy a surrey ride or dog sledding.
Nemacolin Woodlands also boasts an impressive collection of 14 restaurants
and lounges, and a multi-million dollar art collection. For meetings
and events, Nemacolin Woodlands offers 31,000 square feet of meeting and
banquet facilities including four ballrooms, a 200-seat lecture hall, and
24 meeting rooms - making Nemacolin Woodlands the ideal setting for functions
ranging from weddings to sales meetings. For those guests arriving
by air, our on-property private airfield with 3,900-foot airstrip is available.
For additional information, please visit our websites at www.nemacolin.com,
www.falling-rock.com or call 866-399-6957.