Hotel Online  Special Report


New York City-based DHG Chooses HotSOS to
Enhance High Guest-Service Standards
Owner of Affinia and The Benjamin upscale/luxury brands installing
MTech’s Internet-based guest-service system in all its hotels 
MIAMI — JUNE 26, 2005 — DHG (Denihan Hospitality Group), a family-owned hotel-ownership/management firm based in New York City, has signed an agreement with Miami-based MTech to install MTech’s state-of-the-art, Internet-based Hotel Service Optimization System in all of its properties.

Since 1993, Miami-based M-Tech has developed and installed solutions to help hotels improve communications, increase productivity and maximize guest satisfaction. The award-winning Hotel Service Optimization System (HotSOS, pronounced hot sauce) is one of MTech’s most recent innovations. 

DHG operates two hotel brands, Affinia Hotels and The Benjamin—and each hotel operating under these brands has won a host of prestigious awards for employee service, guest relations, management, interior design and more. There are five mid-upscale Affinia Hotels in prime locations in Manhattan and Chicago. The Benjamin, in mid-town Manhattan, is a 200-room luxury hotel that attracts both business and leisure travelers. DHG also manages several independent hotels in Manhattan.

Affinia Hotels offer an array of options to suit particular lifestyle and travel preferences, while The Benjamin provides an experience of true luxury with the highest level of service. Needless to say, prompt, personal and efficient guest service is a top priority at DHG. 

‘Best solution’ for enhancing guest services

“DHG is always looking for new ways to enhance guest services, and we feel we can do so by installing HotSOS at all of our hotels,” said Jeffrey Toscano, Corporate Director of Operations for DHG. “We selected HotSOS because it’s the best solution for keeping our guest-response system technology up to date. HotSOS will enable us to give our guests one point of contact and to expand upon the services we currently provide our guests prior to arrival, throughout their stay and post-departure. It will help us measure and identify trends to ensure our guests have a memorable and positive experience.

“We're pleased to be working with M-Tech and have developed a great relationship,” he added.

Toscano said installation of HotSOS will begin this year and be completed in all DHG hotel properties by early next year. “Properties will come on line one at a time and will be spaced roughly 30 days apart from each other,” he said “Four hotels will have it by the end of this year, with the remaining properties following in early 2007.”

“We couldn’t be more thrilled to have had our Internet-based HotSOS guest-services management system chosen by DHG—they’re known industry-wide for top-quality accommodations and the highest standards of prompt, personal guest services,” said Luis Segredo, President and Co-Founder of MTech. “This installation serves as yet another case-in-point of what we’ve been seeing since we introduced HotSOS two years ago: Smart hotel companies looking to offer the very best in guest service—and thereby boost guest satisfaction and rate of return business—turn to HotSOS.”

About DHG
Throughout its more than 40-year history, DHG has demonstrated success in both hotel operations and asset management. Founded as Manhattan East Suite Hotels in 1962 by Benjamin Denihan Sr., DHG is owned and managed by the second generation of Denihans, with the third generation in training and poised for entrance. The company has grown steadily over the years with fiscally sound development and acquisitions that have taken DHG from its first venture, a 130-suite hotel on the Upper East Side of Manhattan, to its position today as New York City's largest owner and operator of all-suite hotels. DHG has built two local brands—Affinia and The Benjamin—into nationally recognized and respected entities, and each of the individual hotel properties has won a host of prestigious awards for environmental responsibility and management, guest relations, interior design, employee service, marketing, advertising, public relations, and more. A key indicator of these brands’ success is their exceptionally high repeat-guest factor of more than 30 percent, well above the industry average. For more information, please visit  

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit



Luis C. Segredo
Management Technologies
Tel: (786) 544-1103

Barb Worcester
Tel: (440) 930-5770

Also See: Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

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