Enhance High Guest-Service Standards
MTech’s Internet-based guest-service system in all its hotels
|MIAMI — JUNE 26, 2005 — DHG (Denihan Hospitality
Group), a family-owned hotel-ownership/management firm based in New York
City, has signed an agreement with Miami-based MTech to install MTech’s
state-of-the-art, Internet-based Hotel Service Optimization System in all
of its properties.
Since 1993, Miami-based M-Tech has developed and installed solutions to help hotels improve communications, increase productivity and maximize guest satisfaction. The award-winning Hotel Service Optimization System (HotSOS, pronounced hot sauce) is one of MTech’s most recent innovations.
DHG operates two hotel brands, Affinia Hotels and The Benjamin—and each hotel operating under these brands has won a host of prestigious awards for employee service, guest relations, management, interior design and more. There are five mid-upscale Affinia Hotels in prime locations in Manhattan and Chicago. The Benjamin, in mid-town Manhattan, is a 200-room luxury hotel that attracts both business and leisure travelers. DHG also manages several independent hotels in Manhattan.
Affinia Hotels offer an array of options to suit particular lifestyle and travel preferences, while The Benjamin provides an experience of true luxury with the highest level of service. Needless to say, prompt, personal and efficient guest service is a top priority at DHG.
‘Best solution’ for enhancing guest services
“DHG is always looking for new ways to enhance guest services, and we feel we can do so by installing HotSOS at all of our hotels,” said Jeffrey Toscano, Corporate Director of Operations for DHG. “We selected HotSOS because it’s the best solution for keeping our guest-response system technology up to date. HotSOS will enable us to give our guests one point of contact and to expand upon the services we currently provide our guests prior to arrival, throughout their stay and post-departure. It will help us measure and identify trends to ensure our guests have a memorable and positive experience.
“We're pleased to be working with M-Tech and have developed a great relationship,” he added.
Toscano said installation of HotSOS will begin this year and be completed in all DHG hotel properties by early next year. “Properties will come on line one at a time and will be spaced roughly 30 days apart from each other,” he said “Four hotels will have it by the end of this year, with the remaining properties following in early 2007.”
“We couldn’t be more thrilled to have had our Internet-based HotSOS guest-services management system chosen by DHG—they’re known industry-wide for top-quality accommodations and the highest standards of prompt, personal guest services,” said Luis Segredo, President and Co-Founder of MTech. “This installation serves as yet another case-in-point of what we’ve been seeing since we introduced HotSOS two years ago: Smart hotel companies looking to offer the very best in guest service—and thereby boost guest satisfaction and rate of return business—turn to HotSOS.”
Luis C. Segredo
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