Hotel Online  Special Report


MSI Features New Self-Service POS Solution and
Pocket Concierge at HITEC’s Guestroom 2010
Celebrating 15 Years of Hospitality Service, MSI will showcase its coveted WinPM and EnterprisePM
solutions in Booth No. 1015; New Web-booking Module, LIVE two-way interface from WinPM to
Voyager CRS and WinPM to Pegasus CRS and more to be displayed
PHOENIX — JUNE 19, 2006 — GUESTROOM 2010, a prototype hotel room and pavilion at the 34th Annual Hospitality Industry Technology Exposition and Conference (HITEC) June 19-22 at the Minneapolis (Minn.) Convention Center, will showcase for the first time two new technologies from Multi-Systems Inc. The leading supplier of property-management and integrated operations/marketing technologies for the lodging industry will demonstrate: Place Point, a self-service point-of-sale solution, and Pocket Concierge, a remote check-in/-out handheld PDA. The company’s WinPM and EnterprisePM solutions will be on display in Booth No. 1015.

“MSI is thrilled to have been selected to participate in Guestroom 2010,” said Rick Munson, MSI President. “As we celebrate 15 years of hospitality service this year, we also celebrate our continued company growth and commitment to new product development. The introduction of Place Point and Pocket Concierge at HITEC substantiates that MSI is customer-service driven and always positioned to develop flexible, affordable property solutions that streamline operational efficiency and enhance guest satisfaction.”

Place Point is a point-of-sale solution with Retail, Self-Service and Mobile applications. The Retail software is applicable for relaxed food-and-beverage environments, sundries and gift shops.  The Self-Service model allows hotel guests to select menu items at their convenience with the simplicity of touch-screen technology.  Guests choose their selections from images on the screen and settle charges via credit card or room key.  The order is then sent to a remote printer in the kitchen area. The Mobile module utilizes “Pocket PC” technology, allowing hotel staff to provide personalized service from virtually anywhere in the hotel.   

Pocket Concierge, which utilizes the same service as Place Point, allows the front desk to become mobile anywhere in the hotel within access-point range.  The technology can be used to check-in groups remotely such as in the parking lot when greeting a tour bus or in the conference areas for arriving attendees. Staff also may utilize the Pocket Concierge for creating guest room keys, printing registration cards and folios and retrieving guest messages.  Maintenance and housekeeping staff benefit with mobile technology when inspecting rooms for current status and taking rooms off-market for repairs.  

“Place Point and Pocket Concierge are ideal solutions for properties marketing to the tech-savvy, service-on-demand Gen X traveler and for boutique and select-service hotels looking for marketplace differentiation through the implementation of guest-service technologies,” Munson said. “We’d like to thank Hospitality Financial and Technology Partners (HFTP) and its selection committee for recognizing the value of these two new releases and for identifying MSI as a company that continues to provide the industry’s cutting-edge and future technologies.”

Featured also in MSI’s Booth No. 1015 will be the new WinPM interface to NCR’s Express check-in/check-out hotel Kiosk solution. The kiosk dispenses guestroom keys and prints a welcome confirmation receipt upon check-in, and at check-out, guests can return their room keys and receive a detailed receipt of their stay.  Guests can also add participating frequent flyer numbers and guest loyalty program numbers.  Participating brands can also print the guest total points accumulated in their loyalty program.

Other news at HITEC

MSI will showcase WinPM, EnterprisePM and more in Booth No. 1015 at HITEC. For the first time MSI will:

  • Introduce a Web-booking engine. MSI’s Web booking engine will enable hotels to accept reservation transactions in real-time when interfaced with WinPM. This will give hotel customers the ability to check availability directly through the hotel PMS with just a click.
  • Demonstrate a live two-way interface between the Trust International Voyager CRS and WinPM. The interface provides a seamless, two-way integration between any hotel using the MSI PMS and Voyager CRS. It fully automates the exchange of data between the hotel property and all connected channels (IDS, CRS, GDS) for room availability, rates, groups, guest profiles and reservations to provide a single image solution. 
  • Demonstrate a live two-way interface between the Pegasus CRS and WinPM.  The demo will be connected to the Pegasus Data Center in Scottsdale, AZ which will be used for the deployment of MSI’s new ASP based system, EnterprisePM. 
  • Highlight the benefits of its Web-based EnterprisePM solution that operates in a true ASP environment and identify where the newest PMS is being applied. 
About MSI

Founded in 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry, through great people, superior service and innovative technology.  With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader and is the key to the success of MSI’s products and services.  For additional information about MSI’s technology solutions, please contact Bridget Oliva at 800-331-7890 or  For more information on MSI, visit



Barb Worcester
Tel: (440) 930-5770
Bridget Oliva
VP New Business Development & Marketing
   Tel:   (602) 870-4200
    Toll Free:  (800) 331-7890

Also See: MSI Launches Web-Booking Engine at HITEC; To increase property revenues and attract a new online customer base for hotels / June 2006
MSI Celebrates 15 Years of Hospitality Service; Leading provider of property-management and integrated operations/marketing technologies reflects on growth and industry success; Company achieves more than 2,800 hotel installs and business partnerships with leading hotel companies / June 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.