 PHOENIX
� JUNE 19, 2006 � Hospitality solutions provider Multi-Systems Inc. (MSI)
is celebrating 15 years of dedicated service to the hospitality industry.
Founded in 1985 as International Property Control Systems (IPCS) to develop
central-reservation systems with fully integrated property-management systems,
the company today has grown to more than 200 employees and an installed
customer base of more than 2,800 properties and resorts throughout North
America.
Today, MSI�s fully integrated Property Management,
Sales & Catering, Point-of-Sale, Self Check-in/out, and Corporate Services?
have launched MSI to the forefront of emerging technology for the lodging
industry. For both limited and full service properties, including
Hyatt/USFS Select Hotels Group, Hawthorn, AmeriSuites, Best Western, Cendant,
Intercontinental Hotel Group, John Q. Hammons, Sunburst Hospitality, Lodgian
and various independents, MSI�s products are designed to assist with increasing
occupancy and ADR, while providing a higher level of guest service.
�We�re �people� people, and that has greatly led
to our success,� said Rick Munson, MSI President. �The foundation of good
customer service is a positive attitude, and we have built our company
on that principle. At MSI, we believe the key to providing exceptional
customer service begins with our own associates. We are proud of
our staff comprised of hotel and technology professionals which is made
apparent through our management style.�
Munson said that MSI�s credo is to �Make our people
�number one,� our customers �number two,� and all other issues �number
three.��
�MSI�s first guiding principle exemplifies our
philosophy that people and open communication, in addition to high quality
products & services, are fundamental elements to the success of any
hospitality-related establishment,� he said. �We are loyal to our associates,
and they, in turn, are loyal to our customers. We believe that listening
to our customers is what sets MSI apart from our competitors, and we will
always strive to exceed all expectations in this area.�
Happy Birthday to You
It�s not only MSI which is loyal to its associates
and customers, but its customers and industry associates are equally as
dedicated to MSI.
| "MSI has endured and grown over its fifteen years
by emphasizing superior customer service, always choosing the customer
over cost avoidance. MSI is a model for all companies in this industry
to emulate, one in which both the customer and the company win from such
a relentless pursuit of service quality. Happy fifteenth birthday, MSI."
� Dave Berkus, Hospitality Automation
Consultants Ltd.
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| �I have known Rick and some of [the MSI team]
from before 1991 and the birth of MSI and therefore, feel qualified to
know and state the following: In this industry I can count in my hands
names of companies that do not exist any longer. In your case, you have
more than just survived, you have thrived and grown to be a well recognized
leader in your industry and for that I take my hat off to all of you. I
am not a bit surprised because you always shown customer orientation, desire
to have a state of the art system and have recruited people that are competent
and care. May I send you a similar congratulatory message in 2016.�
� Eric Pfeffer, The Pfeffer
Group
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| �Many congratulations on your 15th Anniversary!
Your success as a company, willingness to explore new technology and constant
efforts on behalf of the industry to improve systems integration are all
highly admirable and deserving of continued success. I look forward to
celebrating your 30th.�
� Jon Inge, Jon Inge & Associates
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| �Congratulations and Happy Birthday to MSI. It
is frightening to think I have known MSI - Rick, Mark, and Joel almost
since the inception. It's always refreshing to see the good guys
do well! Here's to an equally successful another 15!�
� Mike Kistner, Pegasus
Solutions
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| �On behalf of the entire Hawthorn Suites family
of hotels, we would like to wish all of our friends at MSI a very happy
15th birthday! Thank you for being such a terrific partner!�
� David Kemp, USFSI
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Historical Highlights
Reflecting on its last 15 years of service, MSI
has seen some impressive accomplishments:
1991 - The year the company was
established, MSI was selected as the preferred vendor of computer software
technology by HFS (now Cendant Corp. � one of the largest hotel franchise
organizations in the world
1992 - Selected by Amerihost Corporation,
Chicago, to install MSI PM System in 85
properties throughout North America
1993 - MSI develops the industry�s first
fully integrated Point-of-Sale System
1994 - MSI Develops the industry�s first
integrated Sales, Marketing, & Catering System
1995 - Selected by HFS, Inc. (now Cendant
Corporation) as the exclusive provider Property Management Systems Technology
for its new Wingate Inns brand
1996 - MSI�s AutoCheck, check in-out system,
wins IHM&RS Best of Show and Best New Technology Awards
1997 - Selected by Cendant as one of three
PM providers for 5400 property roll-out
1998 - MSI installs its 1000th system
at the AmeriSuites, Tempe, Arizona
1999 - MSI completes its three-tiered
Windows-based Property Management System, WinPM
2000 - MSI and Symbol Technologies, Inc.
create wireless hand-held device for check-in/out
2001 - MSI launches Web Folio for Prime
Hospitality, delivering paperless expense reports to over 100,000 IBM employees.
2002 - MSI integrates Hotel Data Systems
(HDS) Central Reservations with WinPM for Prime Hospitality Corporation.
2003 - MSI is first to complete a two-way
XML interface to Best Western�s Central Reservation System
2004 - MSI debuts EnterprisePM, a web-based
Property Management System with multi-property capability
2005 - USFS selects MSI as exclusive Property
Management provider for new construction and conversion Hawthorn Suites.
2006 - MSI is selected to participate
in Guestroom 2010 at HITEC to debut new self-service and hand-held technologies
2006 - MSI launched a Web-booking Engine
Today�s Technologies
In anticipation of its future growth and product
expansion, MSI relocated to a new Phoenix headquarters in March of 2005.
�After 10 years of successful growth and expansion
of our diverse product portfolio, we needed more space for three important
reasons,� Munson said. �First, MSI is very pro-family and associate focused.
We previously occupied a pair of two-story buildings encompassing five
separate suites. In order to nurture our family culture, it was important
for us to find a location that was centrally located that would keep us
together under one roof. Second, we added brands to our portfolio
and we diversified by offering our solutions to multiple segments including
resort, full-service, economy, limited-service and extended-stay properties.
Third, with customer service our priority, we needed to expand the size
of our Customer Assistance Center to support new service and training initiatives.�
HITEC Launch Expands Portfolio
As of the Hospitality Industry Technology Exposition
and Conference (HITEC) to be held June 19-22 at the Minneapolis (Minn.)
Convention Center, MSI�s product offering shown in Booth No. 1015 will
now include:
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NEW! Place Point � Place Point software will accommodate
the new breed of hotels servicing the Gen X market as well as boutique
and limited service properties. Place Point has three hybrids including:
Retail, Self-service and Mobile.
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NEW! Pocket Concierge � The combination of Pocket
PC technology and MSI�s windows-based Property Management System offers
a high-tech mobile environment for guest check-in/out.
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NEW! Web Booking - The Web Booking Engine is an internet
utility that allows hotel guests to make room reservations by using a link
on the hotel web site.
Existing solutions and services also on display
at HITEC include:
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WinPM � Property Management system for limited to
full service properties.
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EnterprisePM � extremely flexible Microsoft .Net
based Property Management system ideal for limited service properties or
as a multi-property solution running in an ASP environment.
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WinPM+SalesDriver � offers enhanced database management
software to increase productivity and track sales activity for limited
service properties.
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WinSAM � Sales and Catering system that offers seamless
integration with WinPM for one database, eliminating the need for an interface.
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Corporate Services � designed to collect, view and
distribute key information via a Web browser and e-mail.
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Credit Track � credit card processing/electronic
funds transfer.
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Interfaces � Multiple interfaces to third party companies
including: CRS, Movie, PBX, Call Accounting, Point-of-Sale, Voicemail,
etc.
�I�d like to thank our industry friends and associates
for making the last 15 years so special,� Munson said. �I would especially
like to thank the following executive officers for their dedication and
support: Mark Houser, Chief Information Officer; Tim Tiller, Chief Operating
Officer; Gene Sullivant, EVP Finance; Teresa Galler, VP of Operations;
Joel Soderberg, VP Development; Chuck Haaker, VP Systems Architecture;
Bridget Oliva, VP of New Business Development & Marketing; and Judy
McKinney, VP of Customer Success;
�As the industry continues to grow and change,
MSI is better positioned to grow and change with it,� Munson said. �Thank
you to everyone for your best wishes for our continued success.�
About MSI
Founded in 1990, MSI (Multi-Systems, Inc.) is
a leading supplier of hotel technology and property management systems.
MSI empowers the lodging industry, through great people, superior service
and innovative technology. With an installed customer base of close
to 3,000 hotels and resorts throughout North America, MSI is one of the
largest providers of fully integrated property management, sales, marketing
& catering, point of sale, centralized corporate services, and wireless
PM systems. MSI specializes in "total system solutions" for management
companies and hotel chains by providing central reservation and property
system integration. Its customer support team has been recognized as the
industry leader and is the key to the success of MSI�s products and services.
For additional information about MSI�s technology solutions, please contact
Bridget Oliva at 800-331-7890 or [email protected]. For more
information on MSI, visit www.msisolutions.com.
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