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Atlanta, GA �March 21,
2006 � As part of its initiative to be the leader in customer service in
the HSIS (High Speed Internet Services) sector, StayOnline® announces
the StayOnline® Customer Reporting System� (CRS), a comprehensive support
reporting tool.
The StayOnline® Customer Reporting System� is a browser-based software application designed to deliver reports to hotel managers, owner companies, management companies, and brand and chain managers. The reports are derived from support and usage statistics accumulated from all of the StayOnline® installations and are delivered through a publicly accessible web site. Through a secure login that protects customers from outsiders attempting to access their information, StayOnline now empowers hotel managers and company representatives with knowledge about the valuable HSIS that is a staple in the hospitality industry today. CRS steps customers through a series of easy-to-use, friendly screens which allow them to customize reports to a wide variety of criteria. They can easily glean data about individual users, including time and length of use, revenue generated and bandwidth usage. The system also enables users to generate reports of Support Calls and Incidents reported to the StayOnline Call Center. Customized reports can be filtered as individually as each guest room and/or by individual hotel, brand or chain, management or owner company. In addition, users can filter for daily, weekly or monthly reports. �Our new Customer Reporting System is another innovation that we have added to the customer�s toolkit. We are constantly striving to upgrade our offerings to our customers so that they can stay on the cutting edge of HSIS and are able to show the significant ROI,� said Antonio DiMilia, President and Chief Executive Officer of StayOnline. About StayOnline®
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Karin Koser
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