Hotel Online  Special Report

Value Place Calls on PhoneSuite to
Be Its Preferred PBX Vendor
BROOMFIELD, COLO. – March 21, 2006 – Value Place, a rapidly growing, economy-priced extended-stay chain based in Wichita, Kan., has named PhoneSuite its PBX provider of choice for all of its company-owned properties.

PhoneSuite, based here, is a division of Call Management Products and has been supplying PBX systems to independent hotels and limited-service franchised properties since 1999. The PhoneSuite PBX, an economical but feature-rich system specifically designed for independent hotels and limited-service franchise properties with up to 220 rooms, has been installed in more than 1,000 properties nationwide.

The Value Place brand was conceived by a group that worked with industry giant Jack DeBoer in creating the extended-stay concept with Residence Inns and, later, the Summerfield Suites and Candlewood Suites brands. Value Place currently has 14 franchised and company-owned properties operating in seven Midwestern and Southeastern states, with 12 more under construction. Another 108 franchised and company-owned Value Place hotels are under contract to be built, and 250 more are in the development pipeline. All Value Place hotels are new-construction properties with an average of 120 rooms each.

 “We’re extremely pleased to be teaming up with Value Place as its preferred PBX vendor,” said PhoneSuite President Frank Melville. “The chain is undergoing incredible growth, just as we are, and it’s a real honor to be associated with a legend like Jack DeBoer. We see this as a truly synergistic relationship that will last a long time and be successful for all parties involved—us, Value Place, and all of the chain’s franchisees and guests, present and future.”

According to Andrew Chaney, Senior Vice President for Value Place, price, value, multiple features and PhoneSuite PBX’s reputation as having been designed specifically for lodging properties cinched the chain’s decision to name PhoneSuite as its preferred PBX vendor.

“Our primary concern was system cost,” Chaney said. “PhoneSuite was introduced to us as a low-cost product that was very stable and had the additional benefit of offering multiple features. What really convinced us, though, was the fact that the PhoneSuite PBX was developed specifically for hotel use—that wasn’t the case with other vendors’ systems.”

Chaney said the PhoneSuite PBX will be installed in all company-owned properties. Franchisees will have the option of choosing another PBX vendor, but Chaney said they’ll be required to present a solid, cost-based case in order to show that the alternative vendor will provide similar features at the same low cost.

The PhoneSuite PBX features for Value Place include the following:

  • T1 line support or up to 32 regular lines from the phone company 
  • Four ports of access to guest voicemail 
  • A check-in/check-out PMS interface
  • Answer detection monitoring  
  • Two lines per room 
  • Three or Four-digit extension numbers 
  • One or Two front desk consoles 
  • One-touch key access to guest dialing restrictions, wake-up calls, room status, and more 
  • “Feature phones” for answering calls ringing to other extensions and with buttons for Voice Mail, Hold, Do Not Disturb, Transfer, and Redial. 
  • Wake-up calls delivered with a pleasant voice message 
  • Automated attendant, voicemail, and call-accounting with PMS posting interface 
  • 9-1-1 alarms notify the front desk as soon as an emergency call is made 
  • Both “day” mode (front desk is open) and “night” mode, switched on and off automatically by time of day.
Chaney said that from a marketing/advertising standpoint, one of the PhoneSuite custom features he finds most valuable is the multiple customer call-in numbers. For each advertising outlet—newspapers, Yellow Pages, directories, mobile billboards, for example—PhoneSuite has set up a different (but similar to the main hotel number) phone number for potential guests to call. The system will track the total number of calls coming in on each of these numbers, and this provides management with important data for evaluating how efficiently and effectively their marketing/advertising budget is being used.

“In addition, PhoneSuite is a just a great group to work with,” Chaney said. “They’re very responsive to any requests we might have in terms of sales and service, and we have a close working relationship with both factory and field representatives. We were looking for quality, a great cost/value ratio, a system that would maximize both guest and staff satisfaction, and a company that would be there when we needed them to be—and we feel we got all of that and more with PhoneSuite.”

For more information on the PhoneSuite PBX, please visit the PhoneSuite Web site at

About PhoneSuite
For more than 16 years, PhoneSuite has produced high-quality, low-cost telephone products for hotels. With more than 1,000 PhoneSuite installed at properties ranging from small B&Bs to 200-room franchise hotels, PhoneSuite is committed to delivering the best products at the most affordable prices. For more information on PhoneSuite’s products, visit, or contact Joe Feran at 303-465-0651, Ext. 315, or Customers in Canada should call 888-278-6777 to locate the dealer nearest them.

About Value Place
Value Place, based in Wichita, Kan., is a growing chain of newly built economy-priced, extended-stay lodging properties created by developers and executives who worked with Jack DeBoer, the “father of the extended-stay concept,” in building the highly successful Residence Inn, Summerfield Suites and Candlewood Suites extended-stay brands. Value Place has 14 company-owned and franchised properties in seven Midwestern and Southeastern states, with 12 under construction, 108 contracted for by franchisees and another 250 in various stages of development. For more information, visit the chain’s Web site at


Barb Worcester
Tel: (440) 930-5770
Frank Melville
Tel: (303) 465-0651 Ext 310

Also See: PhoneSuite Installs 1,000th Hotel PBX At Comfort Inn Northeast near Orlando / March 2006
PhoneSuite Helps FEMA, Disaster-Affected Hotels Recover from Katrina / October 2005
PhoneSuite Signs 900th PBX Customer / September 2005
PhoneSuite, an AAHOA Founding Sponsor, Delivers High End, Low Cost Solutions / April 2005


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