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March 30, 2006 - If you have ever subscribed to Mystery Shopping you
have some idea of the benefits which can be accrued from a Mystery Shopping
program. It has been our experience that the Hotel Industry tends
to think in relatively narrow terms when implementing a Mystery Shopping
program. The industry applies Mystery Shopping primarily to insure
Quality Assurance. This Quality Assurance approach is to assess the results
of current training programs. Let�s take a look at some other uses
and benefits of Mystery Shopping.
Is your hotel referring any or all of its� incoming reservation calls to your Franchise Call Center or a Voice Reservations Service? If so, Mystery Calls can critique the efforts of the Call Center and Voice Reservations Service to make sure your hotel is being treated fairly and provided with the level of service you and your guests expect.
Do you know what your competition is doing? If not, Mystery Calls will provide a better understanding of your competition.
Jay Delerno, President of Revenue Source One, founded the company in 1987 and has over 30 years of experience in hotel sales and marketing, including the Executive Vice President positions for two hotel companies. In addition to Mystery Shopping, Revenue Source One also provides sales and marketing consultation and is the only hospitality consulting company offering improved rooms pricing strategies via a computerized Rate and Competition Analysis Pricing Model. A complete list of services can be viewed at the company�s web site. |
Contact:
Jay Delerno
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