Hotel Online  Special Report


Hampton Inn Becomes 750th Hotel to Install
M-Tech’s Preventive Maintenance Solution
North Carolina property is latest to reap the benefits of PMWorks, the first service designed
specifically to help handle the day-to-day needs of hotel preventive maintenance
MIAMI — MARCH 30, 2006 — The Hampton Inn-Jacksonville (N.C.) last month became the 750th lodging property to have M-Tech’s PMWorks preventive maintenance service installed as part of its overall property-management solution.

PMWorks, powered by M-Tech’s award-winning HotSOS (Hotel Service Optimization System, pronounced hot sauce), is the first ASP designed to handle the specific needs of hotel preventive maintenance. With its quick, easy set up and simple execution, PMWorks runs in a property’s regular Web browser and enforces enterprise-level standards to deliver a more consistent guest experience at all types of properties.

“This is yet another milestone representing the acceptance and success of our PMWorks service in the hospitality industry,” said Luis C. Segredo, president of Miami-based M-Tech. “We’re pleased and honored that the 750th hotel that chose to install PMWorks represents Hampton Inns, a brand known to both consumers and hotel professionals for its high quality standards, operational integrity and first-rate guest service and guest-satisfaction.”

The 122-room Hampton Inn-Jacksonville, built in 1989, is operated by Alliance Hospitality, a Raleigh, N.C.-based management company with a portfolio of 42 properties in 13 states. The company’s stated management philosophy is to treat its resources as if they were its own, and it focuses on preventive maintenance as one of the key factors that contribute to a property’s economic success. Toward that end, Alliance Hospitality had the PMWorks service set up at the Hampton Inn-Jacksonville in February.

“We had been using a manual system at the Hampton Inn, but we wanted an automated system to assist in monitoring all aspects of maintenance,” said Rae Salling, Alliance Hospitality’s Area Director. “Corporate had previous experience with the PMWorks service and knew it to be a great tool for any hotel.”

Salling said that though the Hampton Inn-Jacksonville’s PMWorks service has been in use for only a month, management already is seeing benefits.

“The reports PMWorks produces are allowing us to start this year off in an organized manner when it comes to preventive maintenance,” she said. “I think this service will provide a great means by which to track problems with equipment, as well as provide the hotel’s owners with a track record of how well we have maintained their asset.”

Salling said she believes both guests and staff will benefit from the addition of the PMWorks system. “PMWorks provides details on each preventive maintenance task that is needed on each item in the hotel, and this in turn will result in better-working items for our guests in their rooms,” she said. “For our staff, PMWorks sets them up for success as far as helping organize what requires attention and when it needs that attention, before the item needs repair.”

According to Clyde Edson, M-Tech’s National Account Manager, that’s precisely the philosophy behind the development of PMWorks.

“When you take care of your equipment or your furnishings on a regular basis, it keeps them bright, fresh and new,” Edson said. “Rather than fixing an item when it breaks, maintaining it before it deteriorates or fails saves engineers time, saves owners money and saves guests from having a potentially bad experience or adopting a false first impression of the hotel.”

Edson said that consistency in providing preventive maintenance is critical to preserving a hotel asset, and consistency also provides a better overall guest experience and prolongs the life of furnishings, fixtures and equipment. What many hotel operators do not realize, he said, is that an automated PM program like PMWorks helps to organize an engineering department and helps individual engineers and maintenance workers to be better time managers—and that can be nothing but good for a hotel’s bottom line. 

“The icing on the cake is that PMWorks requires no added equipment at the property.” Edson said. “An e-mail account and a Web browser are all that is needed, and the engineer can actually use a phone to clear out the work orders. The service takes about two hours to set up and delivers an in-depth PM program that even includes reminders for fire, safety and other compliance items.”

For more information on PMWorks preventive maintenance service and other M-Tech automated solutions, please visit the company’s Web site at

About M-Tech
Since 1993, Management Technologies (M-Tech) has developed and installed solutions to help hotels work smarter – not harder – with its award winning Espresso! Family of Products. Espresso! is designed to help hotels improve communications, increase productivity and maximize guest satisfaction. HotSOS is the next evolution of these technologies, designed from the ground up to give hotel brands, chains, and management companies a holistic, affordable tool to drive repeat business and improve the bottom line, while PM-Works preventive maintenance service, powered by HotSOS, is the first ASP designed specifically to help hoteliers handle the day-to-day needs of hotel preventive maintenance. With more than 1,000 hotels worldwide using its products, M-Tech handles all production, pre-installation, sales, marketing and support from the company’s headquarters in Miami. For more information on the company, please visit

About Alliance Hospitality
Alliance Hospitality is a hotel management company that provides superior management of premier hotel properties for owners and asset managers. Based in Raleigh, N.C., the company’s growing portfolio of 42 properties, located throughout 17 states, represents such internationally recognized brands as Marriott, Hilton, Choice Hotels, InterContinental Hotels and others. For more information, please visit the Alliance Hospitality Web site at



Luis C. Segredo
Management Technologies 
Tel: (786) 544-1103
[email protected]

Clyde Edson
PMWorks National Account Executive
Tel: (407) 275-5186
[email protected]

Also See: MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

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